Hard drive freezes for several minutes

Micro-star international / Ms-7599
February 14, 2013 at 22:13:35
Specs: Windows 7, 2.8 GHz / 4095 MB
Several times a day my hard drive light stays on and my system freezes for 2 to 20 minutes at a time. I thought it was related to online games, but it happens with programs on my computer (games, office and email). this happens on two computers in my house.

Why is this happening?

I have done several virus and malware scans have have found nothing.


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#1
February 15, 2013 at 00:54:18
Start by testing the hard drive on each computer, using manufacturer's DOS diagnostic software which loads from a bootable CD. Links here: http://www.tacktech.com/display.cfm...

Create the CD from the ISO file with IMGBurn: http://www.filehippo.com/download_i...

Now boot the PC from that CD and the testing user-interface will open.
The hard drives may be fine and pass the test, but you have to start somewhere with troubleshooting, and that's the best place to start.


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#2
February 15, 2013 at 04:42:36
Since this is happening to more than one computer, I suspect you may have malware on your home network. Run Malwarebytes on all systems at the same time. The best method of this would be to download it (if you do no already have it), then restart into Safe Mode with Networking, install it there, update it, and run it. Remove all it finds.

If it is not the hard drives (see Phill's) and it is not malware, install HWMonitor, Speedfan, or similar and check the systems' internal temperatures at idle and during use. Report these back in degrees C. If they are high, you may just need a good cleaning on your systems with a can of compressed 'air'.

You also could have a memory problem that could cause the problem, but on two system at the same time, it is less likely. To test your memory, download Memtest and burn the ISO image to a CD and boot to that.

You have to be a little bit crazy to keep you from going insane.


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#3
February 15, 2013 at 04:49:16
Check Properties of your System Drive. Open Computer. Right-click your system drive, usually C:, and click Properties. On the General tab, see if drive indexing is checked. Uncheck it and see if your issue persists.

Drive indexing steps in when your computer remains a little bit idle ( for a couple of minutes ) and starts indexing the files. This takes from a couple of minutes to half an hour, depending on the strength of your cpu and drive size to be indexed.

CoolGuy


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Related Solutions

#4
February 15, 2013 at 10:08:52
Give us the spec for each computer - maybe there is some common factor.
As said, a malware check would be a good idea. Run your AV scans and MalwareBytes (as given) because this is good at unearthing things AV's can miss..

Always pop back and let us know the outcome - thanks


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#5
February 15, 2013 at 17:51:41
When I run the AV and malware programs they never find any problems.

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#6
February 15, 2013 at 18:20:35
Copy & paste the dump (.dmp ) file onto your desktop & then upload it to a site of your choosing or use Image Uploader.
Minidump file is located in C:\Windows\Minidump
Kernel memory dump is located in C:\Windows\MEMORY.DMP
Startup and Recovery Settings
http://screenshots.leeindy.com/syst...
If the folders are empty > Right click on My Computer and select Properties.
Then select Advanced system settings Tab on the left menu.
Under the Startup and Recovery section, click on Settings.
Make sure "Write an event to the system log" is checked and "Automatically Restart" is unchecked. In the drop down menu under "Write Debugging Information," select Small memory dump (64KB or 128 KB) press OK and OK again.
Now next time the comp has a problem, get the EXACT error message off the screen & see if there is a .dmp file in the Minidump folder.
If it is still empty, repeat the process, but change > Small memory dump (128 KB) to > Kernel memory dump.
If a .dmp file is produced, upload it to a site of your choice or, use Image Uploader. Give us the link.
Image Uploader
http://www.softpedia.com/get/Intern...
http://www.softpedia.com/progScreen...
http://zenden.ws/imageuploader_ru
How to use
http://i.imgur.com/C1qBB.gif
http://i.imgur.com/wqOKq.gif
http://i.imgur.com/PujnZ.gif

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#7
February 15, 2013 at 19:33:55
Have you tried looking in Events around the times these freezes happen?

As said, let us know the specs for each computer.

Always pop back and let us know the outcome - thanks


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#8
February 16, 2013 at 08:56:24
Check for the indexing mentioned in #3 above.

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