Solved hackers changed my admin name and password

October 16, 2013 at 18:11:51
Specs: Windows 7
hackers changed my admin info, password can not download help because they changed my password. Help

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#1
October 16, 2013 at 18:27:51
Your post doesn't make a lot of sense, why can't you download and what does that have to do with your password?
And which password are you talking about?

message edited by THX 1138


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#2
October 16, 2013 at 20:29:48
✔ Best Answer
How did these hackers gain access to your system? Did they have physical access or did you have remote access enabled? Were you using your admin account regularly as a normal user? Did they get a keylogger installed without blocking it or removing it? What AV are you using?

Make us believe you are the rightful user and not a hacker or computer thief.

If you have a Windows 7 Repair Disk, you can perform a System Restore from outside of Windows which will reuse your stored restore points on your hard drive. This should restore all system files including users and passwords as they were before. If you do not have a Repair Disk, make one from another Windows 7 machine as long as both are 32bit or both 64bit and use that. You make the disk from the disk up section.
A word of advice:
1- Consider upgrading your antivirus program.
2- Consider better security for your computer environment.
3- Use a router with a hardware firewall as well as Windows Firewall.
4- Periodically scan with Malwarebytes as a double check (weekly or at least monthly).
5- Use your admin account only for admin duties, run a user level account normally.
6- Do not choose easy or obvious passwords, include at least one number and one capitol letter, and possibly another symbol. Use deliberately nonsense words or misspelled (not the obvious ones) words. Be creative.
(OK, so that's 6, but who's counting)

You have to be a little bit crazy to keep you from going insane.


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#3
October 17, 2013 at 09:06:35
Thank You so much. Yours was the best reply. The most helpful. I appreciate you taking the time and the caring to help a 72 year old try to keep up and stay in this high tech computer world we live in especially since I still have to work full time and need my computer for my job.
Thanks again


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#4
October 17, 2013 at 20:42:39
Thanks for letting us know you got things sorted out.

You have to be a little bit crazy to keep you from going insane.


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