Grome Chrome & Mozillz Firefox has stopped working

July 10, 2013 at 00:09:17
Specs: Windows 7
In my system when I click on Google chrome or on Mozilla Firefox its not opening and displays the message like chrome has stopped working and Firefox has stopped working. and I am not able to un install them from control panel also.

Can any one please suggest me how to solve this issue. thanks in advance.


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#1
July 10, 2013 at 00:49:07
Hi hanifaM,

Uninstall the browser using Revo uninstaller. Click the link mentioned below to download Revo uninstaller:

http://www.revouninstaller.com/

Ensure that you perform a deep scan and remove Google chrome from registry as well. Once the browser is uninstalled. Restart the system and install the latest version of the browser.

NOTE: Please backup the registry.

You can also try uninstalling the application from Safe Mode. Restart the system and tap F8 for advance boot options.

Thanks & Regards
Manshu S
#iworkfordell


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#2
July 10, 2013 at 09:44:31
Since two browsers have stopped working it might be worth a quick scan with MalwareBytes to see if it unearths anything:
http://www.filehippo.com/download_m...

Always pop back and let us know the outcome - thanks


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