google download will not work properly

January 27, 2014 at 17:52:27
Specs: vista
I have and have been using internet explorer with home page www.rr.com thru time warner. I have tried to get google on my lap top and I have tried several times and I keep getting message when I try to use:
your profile could not be opened correctly.
Some features maybe unavailable. PLease check that the profile exists and you can perform to read or write it contents.

See More: google download will not work properly

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#1
January 27, 2014 at 19:49:21
" I have tried to get google on my lap top..." Are you trying to download Chrome or something else from Google? Do you have a Google or GMail account, personal or business?

Try running Malwarebytes in Safe Mode to be sure your trouble is not caused by an infection.

You have to be a little bit crazy to keep you from going insane.


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#2
January 27, 2014 at 19:56:05
Copy & Paste the contents of the Malwarebytes log in your next post please.

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#3
January 28, 2014 at 10:50:44
I AM TRYING GOOGLE CHROME RUNNING MALWAREBYTES NOW WILL SEND WHEN FINISed

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Related Solutions

#4
January 28, 2014 at 11:06:16
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.11.28.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
Virginia :: VIRGINIA-HP [administrator]

1/28/2014 1:55:43 PM
MBAM-log-2014-01-28 (14-14-15).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 206723
Time elapsed: 10 minute(s),

Memory Processes Detected: 1
C:\Program Files (x86)\HeadlineAlley_29\bar\1.bin\29brmon.exe (PUP.Optional.MindSpark) -> 4032 -> No action taken.

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 3
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|BackgroundContainer (PUP.Optional.Conduit) -> Data: "C:\Windows\SysWOW64\Rundll32.exe" "C:\Users\Virginia\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll",DllRun -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|HeadlineAlley Search Scope Monitor (PUP.Optional.MindSpark) -> Data: "C:\PROGRA~2\HEADLI~2\bar\1.bin\29srchmn.exe" /m=2 /w /h -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|HeadlineAlley_29 Browser Plugin Loader (PUP.Optional.MindSpark) -> Data: C:\Program Files (x86)\HeadlineAlley_29\bar\1.bin\29brmon.exe -> No action taken.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 3
C:\Users\Virginia\Local Settings\Temporary Internet Files\Content.IE5\BBIF78WI\google chrome setup.exe (PUP.Optional.BundleInstaller.A) -> No action taken.
C:\Program Files (x86)\HeadlineAlley_29\bar\1.bin\29SrchMn.exe (PUP.Optional.MindSpark) -> No action taken.
C:\Program Files (x86)\HeadlineAlley_29\bar\1.bin\29brmon.exe (PUP.Optional.MindSpark) -> No action taken.


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#5
January 28, 2014 at 14:02:30
Take action & post a new log please.

If your MBAM log indicates "No action taken". That's usually a result of NOT clicking the Remove Selected button after the scan.


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#6
January 28, 2014 at 14:23:23
I waited to hear from you

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#7
January 28, 2014 at 14:25:31
did I not send you right files

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#8
January 28, 2014 at 14:27:26
"I waited to hear from you"
Ok, we will have more work to do, after I see the new log.

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#9
January 28, 2014 at 14:37:25

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 208181
Time elapsed: 7 minute(s), 14 second(s)

Memory Processes Detected: 1
C:\Program Files (x86)\HeadlineAlley_29\bar\1.bin\29brmon.exe (PUP.Optional.MindSpark) -> 4032 -> Delete on reboot.

Memory Modules Detected: 5
C:\Program Files (x86)\Swag_Bucks\prxtbSwag.dll (PUP.Optional.Conduit) -> Delete on reboot.
C:\Users\Virginia\AppData\LocalLow\Swag_Bucks\ldrtbSwa0.dll (PUP.Optional.Conduit) -> Delete on reboot.
C:\Users\Virginia\AppData\LocalLow\Swag_Bucks\tbSwa0.dll (PUP.Optional.Conduit) -> Delete on reboot.
C:\Users\Virginia\AppData\LocalLow\Swag_Bucks\hktbSwa0.dll (PUP.Optional.Conduit) -> Delete on reboot.
C:\Program Files (x86)\Conduit\Community Alerts\Alert.dll (PUP.Optional.Conduit) -> Delete on reboot.

Registry Keys Detected: 11
HKCR\CLSID\{85675E8E-5807-456E-8005-29ECDFB5AA98} (PUP.Optional.Conduit) -> Quarantined and deleted successfully.
HKCR\Toolbar.CT2260173 (PUP.Optional.Conduit) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{85675E8E-5807-456E-8005-29ECDFB5AA98} (PUP.Optional.Conduit) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{85675E8E-5807-456E-8005-29ECDFB5AA98} (PUP.Optional.Conduit) -> Quarantined and deleted successfully.
HKCR\CLSID\{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94} (PUP.Optional.Conduit) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94} (PUP.Optional.Conduit) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94} (PUP.Optional.Conduit) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94} (PUP.Optional.Conduit) -> Quarantined and deleted successfully.
HKCR\CLSID\{3c471948-f874-49f5-b338-4f214a2ee0b1} (PUP.Optional.Conduit) -> Quarantined and deleted successfully.
HKCU\Software\AppDataLow\Software\Crossrider (PUP.Optional.CrossRider.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Vittalia\AxtanInstaller (PUP.Optional.BundleInstaller.A) -> Quarantined and deleted successfully.

Registry Values Detected: 7
HKCU\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser|{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94} (PUP.Optional.Conduit) -> Data: Ö©Þ‹boëEŽéŠ¯
/” -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks|{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94} (PUP.Optional.Conduit) -> Data: -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar|{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94} (PUP.Optional.Conduit) -> Data: Swag Bucks Toolbar -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks|{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94} (PUP.Optional.Conduit) -> Data: -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|BackgroundContainer (PUP.Optional.Conduit) -> Data: "C:\Windows\SysWOW64\Rundll32.exe" "C:\Users\Virginia\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll",DllRun -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|HeadlineAlley Search Scope Monitor (PUP.Optional.MindSpark) -> Data: "C:\PROGRA~2\HEADLI~2\bar\1.bin\29srchmn.exe" /m=2 /w /h -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|HeadlineAlley_29 Browser Plugin Loader (PUP.Optional.MindSpark) -> Data: C:\Program Files (x86)\HeadlineAlley_29\bar\1.bin\29brmon.exe -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 9
C:\Program Files (x86)\Swag_Bucks\prxtbSwag.dll (PUP.Optional.Conduit) -> Delete on reboot.
C:\Users\Virginia\AppData\LocalLow\Swag_Bucks\ldrtbSwa0.dll (PUP.Optional.Conduit) -> Delete on reboot.
C:\Users\Virginia\AppData\LocalLow\Swag_Bucks\tbSwa0.dll (PUP.Optional.Conduit) -> Delete on reboot.
C:\Users\Virginia\AppData\LocalLow\Swag_Bucks\hktbSwa0.dll (PUP.Optional.Conduit) -> Delete on reboot.
C:\Program Files (x86)\Conduit\Community Alerts\Alert.dll (PUP.Optional.Conduit) -> Delete on reboot.
C:\Users\Virginia\Local Settings\Temporary Internet Files\Content.IE5\2411A707\TotalRecipeSearch.exe (PUP.Optional.MindSpark.A) -> Quarantined and deleted successfully.
C:\Users\Virginia\Local Settings\Temporary Internet Files\Content.IE5\BBIF78WI\google chrome setup.exe (PUP.Optional.BundleInstaller.A) -> Quarantined and deleted successfully.
C:\Program Files (x86)\HeadlineAlley_29\bar\1.bin\29SrchMn.exe (PUP.Optional.MindSpark) -> Quarantined and deleted successfully.
C:\Program Files (x86)\HeadlineAlley_29\bar\1.bin\29brmon.exe (PUP.Optional.MindSpark) -> Delete on reboot.

(end)


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#10
January 28, 2014 at 14:39:07
That's better, you have rebooted, haven't you.

Run both of these, in this order.

1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.softpedia.com/progScreen...
How to download from Softpedia
http://i.imgur.com/BWELEfV.gif
http://i.imgur.com/4luY3rU.gif
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Please download AdwCleaner by Xplode onto your Desktop.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

2: Run Junkware Removal Tool
http://www.softpedia.com/get/Securi...
http://www.softpedia.com/progScreen...
How to download from Softpedia
http://i.imgur.com/qO92huz.gif
http://i.imgur.com/qzTUYkX.gif
http://www.bleepingcomputer.com/dow...
http://thisisudax.blogspot.com.au/2...
Download Junkware Removal Tool to your Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

message edited by Johnw


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#11
January 28, 2014 at 17:21:22
I cannot get downloaded right and can n ot get to work

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#12
January 28, 2014 at 17:28:35
Need at lot more detail.

What link are you using?
What program are you trying to download?


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#13
January 28, 2014 at 17:37:52
forget it and thank you I will just use ie too complicated for me

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#14
January 28, 2014 at 21:42:24
Internet Explorer is Ok and if you do not like Chrome (I do not), you can try FireFox which I like better.

Note that running Malwarebytes removed a lot of junk which you should do preiodically. I do not personally know the other programs mentioned above, but you should at least make sure that you are clean and free of more junk. You can do the following:
Run Malwarebyted again on Full Scan.
Update and run your antivirus program.
Clean out your browser's Cookies, History, and Temp Internet Files: File (Or Cog Wheel)>Internet Options>General Tab>Delete (check all) in Internet Explorer.
Reset your browser to keep history for only 2 or 3 days.
Reset your browser to delete cookies when it is closed.
Disable any add on you have not specifically added and still want.
Computer> Right click on C drive and select Disk Clean Up. Select all and OK to proceed.
If using McAfee or Norton or any browser not highly rated (not talking about popular or ad hype), try one of these instead: MS Security Essentials, Avast (free version), or Webroot Secure Anywhere (pay for only) as I can attest to their being much better. Note that no protection can be 100% proof against infection 100% of the time so use Malwarebytes whenever you are not sure about how the system is running or about once every 2 or 3 months to be sure.
** Please try all of the above in roughly that order.
Edit: added one more step.

You have to be a little bit crazy to keep you from going insane.

message edited by Fingers


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