Gateway NV78 Laptop stuck on Gateway Logo

Gateway Nv7802u notebook
March 31, 2011 at 15:25:21
Specs: Windows 7
I've had a Gateway NV78 Laptop for about a year now and have never had any problems. Today, when I turned it on it got stuck on the black screen with the Gateway logo showing, and on the bottom left corner it says "Press <F2> to enter setup". If I press F2 it then says "Please Wait...", but nothing happens, the screen just stays frozen like that.

I turned it off and on a few times and the same thing happens. I removed the battery and waited a few minutes but then the same thing happened. I have no clue what's going on here. The computer was fine yesterday and now today I can't even get on.

Anybody have any idea what's causing this, or how to fix it? I do know that there was a BIOS update that the computer kept telling me about that I hadn't updated yet. I don't know if maybe that has something to do with it.

Any help would be greatly appreciated.


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#1
March 31, 2011 at 15:34:55
Are you sure about bios update message? If so, where from (before windows or in windows). I've never heard of machine telling user about bios update - the reverse in fact (if you go on manufacturer's site there's usually lots of disclaimers and 'don't do it if everything is ok' messages.

If you can't even get into the bios settings then it sounds likely motherboard/processor problem (which is generally expensive to fix). Have you tried removing the hard drive (usually accessible underneath the machine under a plastic cover with screws - but all laptops are different, may not be). If you can, do and see if it will let you into bios (which if it does would indicate a problem with the drive is stopping it loading.


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#2
March 31, 2011 at 16:06:31
Thanks for the quick response.

Yeah, the bios update message would pop up on the taskbar while in windows. It would pop up "gateway updater" then a window would open with a link to gateway's download page where the bios update was located.

No, I haven't removed the hard drive. I can't seem to find a small enough screwdriver right now that can remove these small screws. But basically what you're saying is that if I remove the hard drive and still can't get to the settings, then I'm screwed, right?


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#3
March 31, 2011 at 20:38:54
Not if you are still in your 1 year warranty or you can convince Gateway that their updater somehow caused the problem. And hopefully you have a back up of your files or you will have to add the hard drive to a desktop to see if you can extract the files.
I too find it hard to believe that Gateway would insist on updating your BIOS since the operation always carries a small risk. Is it possible that you somehow picked up an infection that was masquerading as a factory update with the intention of destroying your BIOS and therefore your motherboard with a fake or deliberately faulty BIOS? Gives me the willies just thinking about the possibility. Again, I hope you still fall under the original warranty or you purchased an extended one.

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
May 3, 2011 at 16:29:02
I'm in the same boat. My Gateway NV78 Laptop is hanging at the same place. It's a little over a year old. I can't reach the BIOS with or without the hard drive in place. I am able to read the HD as a slave in my desktop. I re-seated the ram, tried just one ram module at a time, etc. The odd thing is... the laptop is writing to the hard drive. Several files have updated time stamps including the page file (pagefile.sys and hiberfil.sys). If the motherboard was toast, I don't believe that these files could be updated. I suppose that a damaged MBR could cause this behavior. However, I've never encountered a computer that couldn't reach the BIOS without a hard drive connected. Perhaps the CMOS was written to as well?
Any thoughts?

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#5
May 3, 2011 at 17:41:50
You should start your own post. Have your tried removing first one then the other RAM stick? Can you get to the MB 'coin' battery to reset the CMOS? Have you tried AC power cord but without the battery connected (possibly a shorted out cell in the battery) as this will tell you if the battery is causing the problem.

Did you purchase a second year on your warranty?

You have to be a little bit crazy to keep you from going insane.


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#6
May 7, 2011 at 13:43:30
Yes, I tried every combination of ram, battery/without battery, with HD/without HD, with DVD/without. I've left the battery out for a week, held the power button for several minutes, etc. The CMOS battery isn't accessible without disassembling the case which is a major pain. I've read that the cooling system fails frequently on this model. I am going to take it apart and check the fan and clear the CMOS. Anything else you can think of? I don't have an extended warranty.

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#7
May 12, 2011 at 09:15:47
same problem here, removed hard drive and anything else i could dissconect and still hangs on logo.
got it to boot into bios once, just the once it has done that.

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#8
May 21, 2011 at 13:56:49
i had the same problem too...my acer aspire 4740 hang on acer logo screen??? done all of that but still dosn't work at all....help us

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#9
July 22, 2011 at 13:13:18
Ran into this same problem this morning on my NV78. I've tried all the same solutions with no success. I have a good feeling it is due to the machine overheating, I've recently noticed he fan running more/louder.

I'm trying to get down to the bare board to inspect further however it is turning into a monumental task just to get the bottom case off.


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#10
September 11, 2011 at 18:31:45
Having the same problem with my NV78. It was working fine yesterday and now I can't even use it. Could someone explain how to remove the hard drive and set it up in a desktop as a slave? I want to recover my files.

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#11
September 11, 2011 at 18:33:28
Anyone who had this problem fixed? I would like to know.

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