Gateway Laptop won't boot up Recovery CD

October 16, 2011 at 19:18:12
Specs: Windows 7
I have a gateway laptop that recently randomly turned off and when turned back on, the laptop would start up through the gateway boot screen, then have a black screen with a white blinking cursor. Then it would display a message saying "A disc read error occured. Press CTR+ALT+DLT to restart."
After doing this It would just loop around and do the exact same thing.

So I took it in to geek squad and they told me to order a recovery disc set from Gateway.

I did that, and now when I insert the System disc (which is said to insert FIRST) it will go past the Gateway boot screen, then itll bring up the windows boot screen, then after about 20 minutes, it'll go to a black screen with a weird larger resolution looking mouse pointer icon, and sit there for 10+ hours...
I'm in dire need of help.
My boot order has the DVD-RW drive as going first.

See More: Gateway Laptop wont boot up Recovery CD

Report •

October 16, 2011 at 21:04:28
To me the technician should have investigated the hard drive on that error alone or did he/she suggest the hard drive was the problem and recommended the disks? I suspect your problem is the hard drive, having the recovery disks is good, but you may/may not, need a new hard drive. If you can download seatools, it can test most hard drives. I would try the long generic test. You will have to make a cd of seatools to boot to and test the hard drive. If the drive fails then you may want to have someone get your data off the drive or do some form of recovery to transfer to a new hard drive. I would try that test and go from there. If it passes is a whole other ball of wax.

Use seatools for dos to make the cd.

Report •

October 16, 2011 at 21:07:47
Amend my suggestion. If you do the hard disk a short test, if it is failing bad, it should fail this test and we don't want to tax the drive any more than needed till the data is retrieved, if you have stuff you need on their. If it passes a short, then try the longer version.


read errors do not always mean a failing drive, but this is a decent starting point, and other folks here may add their own ideas for more help.

Report •

October 17, 2011 at 14:19:59
Try to borrow any Vista up real store bought dvd to boot with. It should allow it to correct this if it is an odd deal where the system was in both shutdown and hibernate at the same time. ms article on it with a patch for next time.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

Report •

Related Solutions

October 18, 2011 at 06:56:14
do a disk check. if the disk checks out ok
download a linux boot disk and save all your files via an external drive/usb

Remove all CDs or DVDs from the optical drives.

Turn off the computer, using the normal Windows shut down process. or linux shut down

After the computer is turned off, disconnect all USB devices except the keyboard and mouse. This includes USB devices such as a printer, scanner, removable storage, or camera.

Turn on the computer. After the Gateway BIOS logo appears, repeatedly press the F8 key. The Advanced Boot Options menu opens.

On the Advanced Boot Options screen, use the arrow keys to select Repair your Computer, and then press the ENTER key.

In the System Recovery Options dialog box, select the appropriate keyboard layout, and then click Next.

In the System Recovery Options dialog box, click the down arrow to select a user account that has Administrator rights, then click OK.

Note: The Administrator account is disabled by default.

In the System Recovery Options window, select Recovery Manager.

In the Gateway Recovery Center window, click Next.

In the Gateway system recovery window, select Full factory recovery.

In the All data will be lost window, select Yes, and then click Next.

The Windows partition is formatted and Windows is installed.

In the Recovery is complete window, click Finish.

In the System Recovery Options window, select Restart.

The computer restarts.

Windows prepares to start for the first time. This may take a few minutes.

i hate computers!
but cant help myself....

Report •

Ask Question