gateway laptop crashed after trying to make a backup disk

October 27, 2012 at 18:39:00
Specs: Windows 7, pentium i3 4gb
I started the process of creating a recovery disk the computer went blank and shut down now it wont restart.The computer is a new gateway running windows 7

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#1
October 28, 2012 at 00:15:15
If it is new then return it for repair/replace. You don't mention exactly what you mean by 'won't restart' so it's difficult to give any further advice. (By that I mean do you get any lights/fans, anything appear on the screen, does it start to boot up & then get stuck in a loop? - they are all different symptoms/causes).

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#2
October 28, 2012 at 08:07:41
Did you have the laptop running on AC power as instructed?

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