Solved Fix my slow email

April 1, 2017 at 18:51:38
Specs: Windows 7
Have Time Warner email. Has always been slow. Really S-L-O-W! Downloads are few. I delete cookies. Run disk clean-up weekly. Defrag once a month. Keep programs up-to-date. If you answer, please keep it simple.

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✔ Best Answer
April 4, 2017 at 21:11:16
Internet Explorer is not effected by installing another browser, in fact you can have both open at the same time if you have a decent amount of RAM.
Go to www.mozilla.org and download the free Firefox program. When it comes up you can OK the installer to install it. I am sure there are no extras installed when you install it but you should always read any options before you OK each pop up dialog box to be sure with any program install. OK it to put a short cut on your desktop so you can access it easily. During the later part of the install it will ask you if it should copy your favorites and home page from Internet Explorer, say yes to this will make it easier for you to use it right away. If you declined, you can at least do the favorites later, the home page will have to be done manually then. I hope this helps you and there should be additional help on the Mozilla site.

You have to be a little bit crazy to keep you from going insane.



#1
April 1, 2017 at 19:34:45
How are you getting your email? Through a webpage, or an email client like Microsoft Outlook?

Are you using a Cable modem for connectivity to the internet?

Doing the best I can here... And remember, there's always more than one path to success. :)


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#2
April 1, 2017 at 20:58:35
Jennifer,

I have Time Warner which has it's own email and I do have a cable modem. I have turned it off and plugged it back in many, many times. Checked all connections and restarted my pc on occasion.

If I click on tools (top right corner) and then I click on manage add-on's, the drop-down box comes up and if I click accelerators, it says email with windows live (default). Found this by accident.

From what I have read, if I purchase my own modem instead of renting from Time Warner, my speed would be much better. In addition, I have googled information about slow emails on TW and there are many people who have the same problem.

My email is so slow I get up and do things like make the bed, wash my face, change clothes, etc. I do not have this problem when on other websites or researching something on google or youtube. However, there are problems on Facebook. If you assist me in any way I sure would appreciate it.

Karen


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#3
April 1, 2017 at 23:56:43
If you were to connect to your email account usng another internet source, i.e. a friend's system not your own, that would allow to determine whether or not the problem is the modem?

Also are you connecting via wifi (presuming the TW modem is wifi capable?), or via ethernet?

In days of yore... some isp systems were painfully slow re' their email servers, but generally today things are not so. However... I find both yahoo mail and hotmail/outlook.com tres slow at times: be it web access or via MS Office/Outlook client.

Also even until relatively recent times some isp provided kit could leave much to be desired in terms of performance. Again, as above, is the slow emails effect there if you connect via another system, and equally via ethernet, and another isp connection?

Incidentally, if you decide to replace the TW modem, get a proper all in one router (which has both the modem and router included), typically Netgear, D-link, Cisco-Lnksys if in Canada/USA as they're generally OK. In Europe and the UK there are other decent brands too.


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#4
April 2, 2017 at 10:46:17
Trvir,

Originally, I had BellSouth which now is AT&T for internet and email. Never did I have this type of problem. I have no wifi that I know of. Will check on another computer regarding the modem.

Previously, I spoke with Time Warner about compatible modems that I could purchase. The customer service rep. said that modems usually lasted 3-4 years...hmmmm.Then started googling information. Found the Motorola SB6141 but it showed Motorola Surfboard SB6141 which was confusing. I do not know the difference if there is one. Do you?

Will take your advice about Netgear and D-link. I have to say the shameful audacity of corporations price gouging customers, outright lying to your face and/or lying by omission is illegal...but that's just me. Thank you so much for your info!

Karen


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#5
April 2, 2017 at 15:05:23
"...said that modems usually lasted 3-4 years".

I call BS on that one. Unless there's something in the design to cause them to fail, there's no reason it shouldn't last much longer than that. Of course if TW changes something about the way it handles transmitted data every 3-4 years (which wouldn't surprise me) , then they're the ones causing the short life of their own modems.

Wish I could be as kind to BellSouth/AT&T. Just getting them to check out something on my end is a nightmare. They obviously don't want to bother with DSL customers who live in remote regions of Western NC (but don't mind charging them out the rear for "marginal" 1.5MB DSL service).

"Channeling the spirit of jboy..."

message edited by T-R-A


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#6
April 2, 2017 at 15:11:06
I have routers (all in one - modem/router) of various ages. One is at least 15yrs olde and it still works fine. Others a little younger (but more than 4yrs olde) equally so. I've had one possibly start to fail, and my isp replaced it. Also have had two power adapters fail - they were at lesst 4yrs olde...

All you need to use your own router (all in one) is your login and password for your ascount with your isp.

Do test your email via another router (a friend's perhaps) using an ethernet connection as now?

Also are other downloads equally slow, or is it just emails


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#7
April 2, 2017 at 15:25:45
You did not answer Jennifer's question.

Do you get your email from a web page ( https://mail.twc.com/ ) or do you use email software such as Microsoft Outlook?


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#8
April 2, 2017 at 16:10:07
I have Time Warner Cable, now Spectrum in Queens NY and have for years. I used their modem for a long time (many years) with my router but when they were offering faster internet for the same price or less and my really old modem could not handle it, I got their modem/router combo and I have no problem with it for internet or email. I have Earthlink through their service so my email is actually Earthlink rather than TW email. I use the Free Program Thunderbird (Mozilla) for email and primarily Firefox (Mozilla) for browsing. Way in the past I had some issues with the email but Earthlink offered me additional inbound and outbound options for their service in case one of their servers were slow or overloaded and experimenting solved the issue. If you are using Live Mail or your web browser for your mail you may want to try Thunderbird instead. You should be able to get the best settings on their web site for the email client software or by calling them. If you get them on the phone, make them stay until you are satisfied that the settings are all correct and it is working.
You should also use an internet speed test and they will in addition to telling you your speed, tell you if it is typical for your carrier so you can tell TW if they have any problem with the service to your home (or area if your neighbors also have similar problems).
I once had a cable/internet splitter that went slow and was only solved when I got a self install kit from them (for new short cables) and had a new splitter in it and swapping that fixed it.

You have to be a little bit crazy to keep you from going insane.


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#9
April 2, 2017 at 17:21:29
RIder,

Okay, Mr. Know-Everything-About-It! LOL! LOL! Go back and read my first reply,,,I said, "I have Time Warner which has it's own email."


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#10
April 2, 2017 at 18:08:35
T-R-A,

Understood. I suspected TW outright lied about routers lasting 3-4 years. She also said if their router became disabled they would send me another one and, if I purchased one I would be responsible for repairs/replacements. TW just wants their ten dollars per month...hope they choke on it!

About BellSouth. In the beginning, whenever that was, they certainly went the extra mile. Their tech staff also assisted me in so many ways and then, along came AT&T. Their service was also good but then it all changed. Sorry to hear your DSL issues are difficult to resolve but I am not surprised. When I moved across town over four years ago, they told me there was no room on the satellite and that my name would be added to a list. I called them back for about six months with no luck. As of today, (four years and eight months) I have never heard from them. Time Warner is just as bad if not worse. Whiskey-Tango-Foxtrot


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#11
April 2, 2017 at 19:02:14
Fingers,

I just spend 20 minutes answering your question and giving you detailed information. When I clicked on submit follow-up it said this page not available or something like it.
Will get back to you later.


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#12
April 3, 2017 at 00:26:23
Most isp provide an email account for the user. It can be accessesed directly or invariably via a suitable client. MS Office/Outlook is one such typical client.

Either way you'll be using your TW account details to access rhe emails. So - at risk of pedantry, and in interests of clarification... - exactly how do you access your email? Is it via a TW email app itself, via a client, or how?

I'm not familiar with TW; they fortunately don't provide isp facs. in the UK and Europe... Which having said just about all isp provide and operate email accounts as just above...


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#13
April 3, 2017 at 07:09:20
When I get the not available I sometimes am able to use the browser's back button and the typing is preserved. Of course now it is too late.
From your answer to riider you did not understand His question. There are a number of ways I can access my emails. I can go to their web page and select webmail and enter my user name and password. I can use a mail client like Thunderbird and enter all of their information in it and it will download the emails and handle all of my other mail needs by just launching the program. You can even set it to handle more than one email account at a single time. Which way you access your emails would determine any answers or additional questions he may need to ask you in order to help you with your problem.
Misunderstanding or not, it is not a good idea to trash someone who is here without being paid and is trying to offer free help during their otherwise off hours. A computer store or come to your home service would charge you a lot of money and probably not help as well as he can and others will be put off by your reply.

You have to be a little bit crazy to keep you from going insane.


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#14
April 3, 2017 at 11:12:35
Fingers,

I am greatly concerned and saddened that you feel I trashed Rider. Why do you think that-I did no such thing. However, if he feels that I did, then I MUST apologize and, to you as well. I suppose my humor does not translate well on a computer. Further, I have some pretty wide shoulders and when I make a mistake, it must be acknowledged and addressed! Always.

When I signed up for Time Warner/Spectrum, the email was included. On their homepage and at the top of the page was the email icon. I clicked on it. Typed in my user name and created a password.

I have no knowledge of how to create a second email address and/or multiples.

The first company I dealt with was AOL and it had it's own email. The second computer I purchased (used) I changed to BellSouth/AT&T. They had their own email. However, there was an Outlook Express icon on the desktop. Trying to use both got a little confusing. Finally, I decided to use BellSouth only.

message edited by carolinagirl5132


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#15
April 3, 2017 at 11:25:39
Rider,

I received a message from Fingers stating that I trashed you with my last message. First, I was shocked and did not understand. I suppose my crazy sense of humor does not translate well on a computer. However, if you feel the same way, then I certainly apologize in a big way. I also told Rider that I have some pretty wide shoulders and if I make a mistake, then it must be acknowledged and addressed immediately. .


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#16
April 3, 2017 at 21:14:13
OK so you are using the Web Mail method of accessing your email. The other is using a program like Outlook or Thunderbird to download the email directly onto your computer. This is an option if you like. Outlook will cost you some money, Outlook Express was free but does not exist for newer machines. Thunderbird is a free program you can use but you may get a little confused setting it up if it is your first time. I do not know if TW have a call in tech support that can help you set it up but it may be worth looking into.

Since you are using your web browser to access your email it may be effected by your browser being clogged up with too much History and files. You can try clearing your browser's history files and seeing if that helps. If you need help with that, let us know what browser you are using. Note, as a test you can use another browser, Options include Internet Explorer, Firefox, and Chrome to mention a few popular free ones. If the alternate browser works better then you can either use that one or clean out your old one or do a reset of it to defaults.

You have to be a little bit crazy to keep you from going insane.

message edited by Fingers


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#17
April 4, 2017 at 17:08:16
Fingers,

I certainly appreciate all your suggestions and your time and effort. Just so you know, I am on internet explorer but do not know how to use or install another browser and, if I did, what would happen to IE. Further, I usually delete cookies once a week and sometimes even more. Files saved on my computer are few which is mostly art, DIY, and crafting cigar boxes, etc., and do not download music.


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#18
April 4, 2017 at 21:11:16
✔ Best Answer
Internet Explorer is not effected by installing another browser, in fact you can have both open at the same time if you have a decent amount of RAM.
Go to www.mozilla.org and download the free Firefox program. When it comes up you can OK the installer to install it. I am sure there are no extras installed when you install it but you should always read any options before you OK each pop up dialog box to be sure with any program install. OK it to put a short cut on your desktop so you can access it easily. During the later part of the install it will ask you if it should copy your favorites and home page from Internet Explorer, say yes to this will make it easier for you to use it right away. If you declined, you can at least do the favorites later, the home page will have to be done manually then. I hope this helps you and there should be additional help on the Mozilla site.

You have to be a little bit crazy to keep you from going insane.


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#19
April 5, 2017 at 14:49:58
Fingers,

Understood! Thank you once again for all your information. Your time and effort is well appreciated. Am going to copy your last reply and/or write it down and certainly save it for future reference.

I also want to thank everyone for their input as well.

Karen


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