Fiance's new Windows 7 laptop problem

August 9, 2010 at 13:17:16
Specs: Windows 7
my fiance recently purchased a compaq laptop and she told me that she cannot log on to it because it keeps freezing at the home screen were u put ur password in and im not there to help her im in afgahanstan and that laptop is the only way i can see our nex born daughter and we dont have the money to pay to get it fixed or get annother one can u please help

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#1
August 9, 2010 at 13:59:18
If she just purchased it new, return it. If it's not new, we can go from there.

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#2
August 9, 2010 at 23:19:33
if its not new,
HP supply a recovery parttion which can be accessed by repeatedly pressing F10 at startup. then follow the instructions.

if it is new return it asap

i hate computers!
but cant help myself....


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#3
August 10, 2010 at 01:21:20
You are sure this is not a forgotton password problem. It just freezes at the log-in screen.

CoolGuy


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#4
August 10, 2010 at 12:03:18
she purchesed it a;most three months ago

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#5
August 10, 2010 at 12:19:56
3 months, just take it back its under warranty, no problem and it will be a free fix., better than messing around with it, ;-)

i hate computers!
but cant help myself....


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