Factory Reset on Upgraded HP laptop Failed

Hewlett-packard Pavilion dv2700t noteboo...
November 26, 2010 at 16:33:58
Specs: Windows 7
Hi,

I've upgraded my HP Pavilion dv2700 from Vista to Win7, and needed to do a factory reset. The recovery program could not access the partition, which I know exists, and now I cannot boot to Windows.

I have three sets of disks.

1) HP Recovery Disks

When I use these disks the files for setup only load one third of the way and then fail to complete, giving an error message regarding disconnected hardware.

2 )Win 7 Repair Disk

When I use this disk, the PC ignores it like it isn't there, boots straight to the recovery screen, and then tells me it cannot locate vista for recovery.

3) Win 7 Disk

When I use this disk, the CPU begins to load windows, then completely and suddenly shuts off

When I use no disk, the computer enters recovery mode and tells me it cannot complete it. Again, I KNOW the partition is there.

When I press F11, the same happens.

Your thoughts are appreciated. I'm so angry Win 7 took away my ability to reset.


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#1
November 26, 2010 at 17:58:10
I'd begin to think there is an issue with your hardware. The windows 7 disk ought to be able to boot no matter if any OS or other is on the system..

Boot to the Windows 7 and press space bar when it starts to boot. There is an option to run memory diagnostics. Run that or consider memtest for a day or so.

Why did it take me over a year to phone in a problem to ATT?


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#2
November 27, 2010 at 00:00:51
if this machine is still under warranty, take it back, NOW!
if its not under warranty,
try to do a memtest as montioned above,
and also check the hard drive is fully and tightly connected
and also take out and then reinstall the memory modules, you do that by opening the small case covers underneath the machine.
try installing with only 1 memory module at a time and try each module in both slots. this will help to spot a bad module or a bad slot.
i cannot think of any reason why all the disks you have fails to load more than a small percentage of files
you could also create and use a win7 usb install, and bypass the drive altogether, this would cancel out dvd/cd issues.
did you attempt an upgrade or full install?
did the win 7 work correctly for a time?
did you use any partition software before the issue started?
what caused the initial issue problem as to why you needed to do a factory reset?

finally, borrow a 2.5 inch drive and replace the one you have, to test if its a hard drive issue.

i hate computers!
but cant help myself....


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#3
November 27, 2010 at 08:35:48
Did you leave the hidden restore partition but also repartition the remaining space?

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#4
November 27, 2010 at 14:22:44
When Win 7 is installed it modifies the boot sector and the factory recovery partition is usually no longer accessible. You can see it in drive manager but the restore steps will fail.

This is not a warranty issue since the partition access problem was caused by a non-factory OS installation.

When you tried to install from the recovery disk you mentioned errors during the recovery. What selection did you make for the restore? Since your drive is not configured as factory you would need to select the one that erases and rebuilds your drive.

What happened that caused you to try and run the restore? One cause of the partial restore could be a bad disk or a DVD drive not reading correctly. Check the disk, try blowing any dust from inside the drive and try again.

Rich


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#5
November 28, 2010 at 06:33:39
Also don't overlook a bad RAM card. It could have caused problems that made you try the restore as a fix and can be interfering with the restore as well. Run Memtest to be sure.

You have to be a little bit crazy to keep you from going insane.
If all else fails, read instructions.


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