Solved factory reset off recovery discs on new hdd

November 13, 2013 at 16:44:48
Specs: Windows 7
I have a hp dv6-1378 laptop that had a hard drive failure. I replaced it w a new hdd. When i start the install with the recovery discs it gets to about 60 % complete and stops, error code 0xe0ef000e. Any help greatly appreciated, not a whole lot of exp,thanks

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✔ Best Answer
November 18, 2013 at 11:59:21
So i tried the memtest86 and everything passed. I am ordering new recovery discs from HP, will post what the outcome is, thanks again all for the help and advice


#1
November 13, 2013 at 19:23:10
The problem you have is the recovery disks are an image of some kind of the old hard drive and when you install a new hard drive, different size, different manufacturer etc, the image no longer matches. You would need to install it on a same size hard drive of the same manufacturer preferably.

To err is human but to really screw things up, you need a computer!


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#2
November 13, 2013 at 19:25:53
The image is more designed for if you get viruses or what have you and you just want to start over, it puts the original image back on the machine, but you also are using the original hard drive, and once you change that hard drive, no go.

To err is human but to really screw things up, you need a computer!


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#3
November 13, 2013 at 19:28:15
Download a windows 7 disk and install fresh if you have the windows 7 key code sticker. The sticker is usually on the bottom or sometimes now under the battery.

To err is human but to really screw things up, you need a computer!


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#4
November 13, 2013 at 20:06:33
Test your memory (RAM) with Memtest86 via a bootable CD. Your problem with your install could be caused by bad memory and it can even cause an incorrect hard drive failure when using hard drive tests. I would first test the memory and if it is bad, replace and retest the original hard drive before proceeding with the new install/recovery. I was under the impression that a recovery disk should be able to restore even a new hard drive, as log as the drive was not smaller than the original drive though I have not needed to test this myself.

You have to be a little bit crazy to keep you from going insane.


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#5
November 13, 2013 at 20:20:01
4wheelin your Factory Recovery should have worked. Try again.
You may have other problems besides a bad hard drive.
If your DVD that you made didn't record right you may have to order a
new set from HP. I bought a set from eMachine for a notebook that cost $19.95 All I needed for them was the Serial Number.
I bought a new hard drive and using the 3 DVD I create with my HP computer I installed
and I didn't have any problem. The hard drive were not the same size. A few days ago I
decided to redo another hard drive I had cloned by USB that I didn't like the way it came out. Using the 3 DVD i set it back to factory image. After that I ran a backup I had stored
(usin Acronis True Image) on an exterior hard drive. Everything turned out ok.
----------------------------------------------------------------------
Off subject - Remove partition from a large hard drive if cloning to a smaller hard drive.
That's the reason I had to use Factory Image. I had a 200 GB partition and it caused problems.

message edited by cboy


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#6
November 14, 2013 at 07:02:18
As stated above, you should be able to use a different capacity hard drive as long as the BIOS will configure it.

The error sounds like a memory error. Memory usually does not go bad. The most common cause of memory errors is corroded/ dirty RAM contacts. You can clean the memory module with a pencil eraser and the board contact can be burnished by snapping the RAM module in and out 4 or 5 times.

Did you run a hard drive fitness test on the original hard drive, or just assumed it was bad?


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#7
November 14, 2013 at 18:04:08
I did a hard drive test and it came back bad so i replaced it with same size hard drive, diff make. Im going to try either a fresh install of win 7 or new recovery discs. These are from a few years ago. I will post my findings and thank you everyone for your help

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#8
November 15, 2013 at 04:01:58
Hopper I have used HP recovery DVD's on a new and bigger drive on my desktop. The drive has to be the same size or bigger. Brand does not matter. I would suggest getting the recovery disk from HP then it will reimage the drive exact and have the recovery partition also it takes a while to re image the drive like that so just let it do for a few hours and you should be OK.

Laptop Dell Latitude D620 Core2Duo
Windows XP Pro SP3
Desktop HP Pavilion p6533w
AMD Dual Core 3.0
Windows 7 Home Premium
Server Windows XP Pro SP3
3.0 Ghz 3 GB Ram


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#9
November 15, 2013 at 05:09:19
It depends how the manufacturer does the image. Some will work with a different size hard drive than the original. So let me preface everything I say with, there are almost always exceptions. I have found some that work, and some that do not. Did someone have a golden rule?

To err is human but to really screw things up, you need a computer!


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#10
November 15, 2013 at 05:11:48
Here is one: Always, always test the ram first if you plan to do a hard drive diagnostic because faulty ram will cause faulty errors on the hard drive test. You may end up replacing a good hard drive because of an error generated from ram, so I test the ram first. Then the hard drive.

To err is human but to really screw things up, you need a computer!


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#11
November 15, 2013 at 06:35:18
I ALWAYS recommend that and for those who already tested the hard drive, I recommend testing the memory anyway before replacing the drive. I still say test the memory before going through a lot of trouble with anything else.
Memtest86 is a free download, ISO image, just burn a bootable CD, pop it in and boot to it. Use any working computer to create the disk. Look here:
http://www.memtest86.com/download.htm

You have to be a little bit crazy to keep you from going insane.


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#12
November 18, 2013 at 11:59:21
✔ Best Answer
So i tried the memtest86 and everything passed. I am ordering new recovery discs from HP, will post what the outcome is, thanks again all for the help and advice

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#13
November 18, 2013 at 15:03:46
Perhaps at this stage a little academic but...

"Usually these days(?)" most kit comes with hard drives that have a smallish hidden partition; located right at the start of the drive… That wee partition includes a little info that is (usually) accessed/used by the recovery process - if run from the HD itself.

I was under the impression that it is also used/accessed by the Recovery Disks too…; or is that not so?

If for whatever reason that partition was damaged/corrupted or whatever, then a recovery process would likely fail; whichever method was used - off the HD or via the recovery disk set as supplied at time of purchase.

I also was of the impression that if you obtained recovery disks (CDs) from the manufacturer - having told them you have changed the HD (and thus no-longer have the hidden partition) - those CDs will be a little different to those that might might be available if you still have the original HD (complete with the hidden partition still intact)? Usually they gave you a conventional (OEM) set of installation disks if you no-longer have the original HD…; and they do not require any hidden partition...

Likely this kit arrived with/as an OEM installation; and the windows OEM key (usually on the base of the kit) will not work with other than another OEM disk… Also any replacement OEM set of disks from hp will likely have a different (OEM) key too; but probably it will also accept the key that the system arrived with...?

Perhaps 4wheelin will advise what style of disk/s he receives from hp; useful for future reference...

A google trawl for the error code as posted initially does turn up a lot of hits about it; seems rather frequent/common with hp kit…? Both memory and the drive itself seem to be possibles… And in at least one case when the poster received a replacement drive from hp - it came with a fully installed OS (presumably with the hidden partition included). Another poster seemed to still have the problem even after a memory test (it passed) and changed the HD (not from hp)… Some suggestions (from hp) even pointed to possible connection problems on the motherboard…

re' - trailing in after OtH - The failed HD… what symptoms did it cough up; did you run any diagnostics on it? And did it result in apparent loss of data (or at least access to it)? My own experience is that often one can still recover data off an apparently failed HD… Does 4wheelin want to consider that option at some stage - after rebuilding the system as is? Although after attempting a recovery re-install routine it may not as easy as if the drive was still as was when it apparently failed..; but not impossible…?

And I agree with OtH - re' memory "failures"; having found that tip he proffered here an age ago - valid on at least one occasion (and have passed it on to more than a few - with credits to OtH…). Haven't found memory test utils too reliable though… Where I used to work they swapped out/exchanged suspect RAM, and if it worked OK after that then it was presumed the removed RAM was ??? If nothing improved… then they went looking elsewhere...


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