factory reset not working

February 16, 2014 at 12:28:07
Specs: Windows 7, 3% 4 GB
factory reset not working hi my laptop toshiba satellite i am unable to do this using 0 and power on is there a problem or am i being a little dense i would be most grateful for any help Archie

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#1
February 16, 2014 at 12:36:08
Is there some sort of problem that you feel you need to run a Factory Reset? Did you completely power down the computer before holding the 0 key and tapping the power button?

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#2
February 16, 2014 at 12:44:29
yes i did power down the reason i need to use the factory setting is i have lost my internet explorer setting and for some reason i dont understand when i try to reinstal it i get the message it is already installed on this computer but i cannot find it anywhere Archie

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#3
February 16, 2014 at 13:02:05
mmm - At this stage I'd be more inclined to do two things - first - before setting about any kind of factory reset routine.

Download, save, burn to a DVD a Linux varian ISO; the usual one is Ubuntu.

Ubuntu.com

Boot with the DVD; access the hard drive and copy/save all your personal (stuff I wouldn't like to lose) files to external media - typically DVD. Check the copies are accessible on at least one other system too - if possible.

Do NOT write anything to the hard drive...

Then go on-line (via that same DVD boot) and access Trend Housecall for a freebie on-line scan. Let it do all it can.

Also download and burn to a DVD a Kaspersky rescue disc ISO. Boot with that - ensuring the computer is on-line; as the rescue disk will go on-line to update its definitions. Then let it scan the system fully, and fix what it can.

https://support.kaspersky.com/4162

Then try again to see if you can boot into win 7; at the least safe-mode? If not even that… post back for more ideas and support here from the "more savant of windows 7".


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#4
February 16, 2014 at 13:32:15
"i have lost my internet explorer setting"
What setting do you mean or is it that you have no icon for Internet Explorer?

If its the latter type iexplore.exe or Internet Explorer in Search. If either of them is found, then click the entry once to see if Internet Explorer opens. If you can open it there we can soon fix it.

I wouldn't rush into factory reset just yet - that's a bit extreme. Provide enough detailed information about your issue and we might be able to fix the problem. I assume you can open Windows and get to the desktop.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#5
February 16, 2014 at 13:57:26
Many thanks for the very detailed reply its rather a little involved for me (novice) but i think i have the gist of it will try once again thank you

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#6
February 16, 2014 at 22:10:18
Yeah you should probably try to figure out what the problem is first.

If you're following the correct procedure to reset the OS--holding down the 0 (zero) key while turning it on--then it's likely you don't have a restore partition, either because it was deleted or the drive replaced or it's older than mid 2007.


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