Error reformatting Windows 7 from Dell DVD

Dell Studio 15 laptop computer (intel co...
October 17, 2010 at 23:27:49
Specs: Windows 7, 4.00
I caught a nasty virus and while I was able to get rid of it, it corrupted almost all of my programs and nothing would open or run on my computer. I decided to reformat. As a photographer I back up all of my files on externals regularly so I don't mind loosing all the files on my computer.

Here is what I did, I have no idea what went wrong. I attempted to reformat from the boot menu using the OS Disk that Dell sent me when I told them I needed to reformat. I ran it for my OS partion and my Recovery partition as an install. When it loaded my windows and the pre-installed programs work fine but it seems to have created a Windows 7 OVER my existing Windows 7. Now when I restart it asks me to select an operating system and both of the choices are Windows 7. It says that my OS has only 68GB of 298GB (yes I sacrificed disk space for upgraded drivers) free. Which should not be the case had the installation reformatted my computer as it was supposed to.

HOW DO I FIX IT?!

I just want a factory image computer with the pre-installed software back! :( HELP!


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#1
October 18, 2010 at 04:40:41
Your Recovery partition should have been able to recover the entire drive to exactly the same as when it left the factory. Dell should have told you what 'F' key to press during boot up to access the recovery program on it. If you have not deleted it, it may be able to still do that (check your manual or online manual to see which key). If this is not available and they sent you a re-installation DVD, that should be able to fix your problem for you. When you boot to the installation DVD, you should get the usual Windows 7 OEM install options, just choose Custom and Format/Partition. From there, just delete all existing partitions and then create new one(s) from the available space and then just install.

You have to be a little bit crazy to keep you from going insane.
If all else fails, read instructions.


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#2
October 18, 2010 at 20:17:43
http://support.euro.dell.com/suppor...

check the info on this page.

check your partitions you may have a C and a a D, with win 7 installed on each, you will have to delete the D; partition and then run the factory restore from the hidden partition.

i hate computers!
but cant help myself....


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#3
October 20, 2010 at 20:45:18
Thank you both so much for your help. I tried hitting F8 during the boot to get to the advanced boot options but it won't acknowledge my command. I gave in and called Dell. They told me that the virus probably corrupted the software to the point that it would not let me reformat the main partition.

My OS disk is in the laptop, under the "My Computer" it doesn't show that the OS disk is in there. I have hit the eject key but it won't eject the disk as it doesn't acknowlege that the disk is in there.

Here is what I know:
1. I created multiple partions.
2. When I try to reformat my main partion under the boot menu, I get an error saying that that is not allowed.
3. Dell will charge me $240 to fix it, I can't afford that.
4. I am way out of my league on this one.

Help, please!


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#4
October 21, 2010 at 04:25:20
if tapping the f8 key does not bring up the hidden partition files and restore app,(i think its very unlikely that a virus has damaged the hidden partition.)
when you open the new win7 OS recover your files from the system and format the rest of your drive, then delete the installation on the d; drive, put in the recovery cd and totally format the drive, reinstall win 7 from the cd, and you should have a fully operating system free from viral infections.


i hate computers!
but cant help myself....


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#5
October 21, 2010 at 06:49:12
If needed you can eject via your 'my computer', just right click on the drive and select the option. To format your main partition (or the entire drive) you will need to make sure that your BIOS is set to boot to the optical drive before your hard drive so that you can access your install/recovery DVD from outside of windows. Then use the Custom and Format/Partition options.

You have to be a little bit crazy to keep you from going insane.
If all else fails, read instructions.


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#6
October 21, 2010 at 09:52:39
Ok, I got the disk out.


"make sure that your BIOS is set to boot to the optical drive before your hard drive" --- how do I do that?


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#7
October 21, 2010 at 20:15:58
hit delete, at boot and then go to bios, boot priority in the bios and set the dvd as the 1st device, the hard drive as second.. then hit f10 save and reboot with the cd in the drive

i hate computers!
but cant help myself....


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