ERROR realplayer installation failed. cannot

February 20, 2011 at 12:28:05
Specs: Windows 7 64bit
We also get the error "Installation failed. Cannot creat folder
%COMMON_APPDATA%\Real\RealConverter\DeviceProfiles."

We have an HP laptop that has Windows 7 with a 64 bit OS and have downloaded realplayer version 14.0.2.633 which is 24.6MB but when you go to install it after having downloaded it ...it gets as far as this error and then quits. Have tried running it and also as an administrator and neither way works.

Any thoughts on how to fix the problem? I downloaded it to my downloads and then opened it as it wasn't working just running it.


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#1
February 20, 2011 at 16:36:14
why are you using real player anyways? Does WMP not work for you?

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
February 20, 2011 at 19:25:54
Look carefully at Real Player's site and make sure you are downloading a version compatible with Windows 7 64bit.

You have to be a little bit crazy to keep you from going insane.


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#3
March 4, 2011 at 12:39:24
Be logged on to Windows 7 with admin rights. Go to "C:\ProgramData" and try to delete the "Real" directory. If you are told you don't have rights, forcibly take ownership of the "Real"directory and then delete it. Then retry running the Realplayer14 installer and see if it works now. This worked for me. I think that when I used the Windows 7 migrartion wizard, it migrated some old "Real" folder innappropriately and/or with some "bad" previous ownership rights.

If this doesn't work, search the C: drive for folders named "Real" in program areas, not user areas, and try the same delete/force-ownership strategy. The installer is hitting a directory that it can't write to and halting, and this will circumvent that.

-Tom A.


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#4
March 4, 2011 at 12:43:21
There is only one 32-bit Realplayer installer for all current versions of Windows, and it runs under 64-bit too.

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