erase all personal info before return netbook

December 11, 2010 at 13:28:34
Specs: Windows 7
Want to return a netbook, want to erase all info for the last 30 days that we have had it, how is it done on a Windows 7 system.

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#1
December 11, 2010 at 13:48:29
If there is a recovery partition that came with the netbook you can do a restore to factory defaults.

If you had told us more about your system we may be able to advise better.
Like what make and model is your netbook?
Does it have CD/DVD drive?
If not then what drives if any does it have?
Did you get any CDROMs or DVDs with it?
Have you any instruction manuals and have you read them?

___________________________________________
When everything else fails, read the instructions.


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#2
December 11, 2010 at 15:17:26
NO, there was no manual, no, there is no dv or cd drive. There are no drive . It is an Acer Aspire One 10.1" Netbook Dual Core 1 GB RAM 250GB HD.
No CDROMS or DVDs with it.
I was hoping for something like on XP when you could go back to a certain date, or any other suggestions. Thanks.


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#3
December 11, 2010 at 15:36:13
OEM computer manufacturers are required to provide at least one way for you to reinstall Windows - your computer should have included either a restore partition on your hard drive, or Windows install/restore disks.

The Acer Aspire One should come with a recovery partition. Check the screen at the start of booting, there may be a prompt for it. Should be ALT + F10 (but may vary by model).

Consult tech support here by feeding in your specific model details.
There is information on restoring the OS:
http://acer--uk.custhelp.com/

___________________________________________
When everything else fails, read the instructions.


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#4
December 11, 2010 at 16:30:44
THANK-YOU so much.

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#5
December 11, 2010 at 16:34:14
You are welcome. Did it solve your problem? What was the solution?

Please provide appropriate feedback in such a way that it could help others in future.

___________________________________________
When everything else fails, read the instructions.


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#6
December 11, 2010 at 17:45:50
I was able to restore the computer to factory settings but using your suggestion of ALT + F10; it worked perfectly.
I found your website by chance, and i am certainly glad that I did, thank-you once again for your quick and accurate help.

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