Solved Ebay: Request times out when buying.

July 5, 2015 at 15:04:43
Specs: Windows Vista, AMD Athlon 64 2.4 Ghz/4GB
Hello,

Satellite internet user. I use Hughesnet.

This system is able to login to ebay and view ebay postings. However, when clicking on buy now or pay this seller, the request times or or it reports a dns error.

Step taken.
Ran anti-malware scan and found nothing.
Changed this PC's DNS server to google dns.
Checked proxy settings, which are normal.
Adblock plus is not blocking ebay.
Checked firewall settings and used netsh to reset the firewall and delete the original firewall configuration.
Cleared cookies and cache.(The only advice given by ebay. Which we had already done.)

The problem occurs on Mozilla Firefox, Google Chrome and Internet Explorer.

C:\Windows\system32>ping ebay.com

Pinging ebay.com [66.135.216.190] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 66.135.216.190:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\windows\system32\drivers\etc\host is unaltered.

Pretty stumped. How do I get this machine making bids again?

"The world is a vampire and I am the throat upon which it feeds..." - S.T. Gill


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#1
July 5, 2015 at 15:24:19
If you didn't try all of these do so:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here if any of them find something.

Always pop back and let us know the outcome - thanks


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#2
July 5, 2015 at 15:48:09

The problem has been solved.

Did a full reset on the modem rather than just a re-boot. Working fine now.

"The world is a vampire and I am the throat upon which it feeds..." - S.T. Gill


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#3
July 5, 2015 at 17:40:37
✔ Best Answer
Glad to hear it and thanks for popping back to let us know

message edited by Derek


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