Solved DVD on Laptop won't play

February 13, 2017 at 09:31:08
Specs: Windows 7
So last night, I was watching a movie on my laptop and then my computer froze so I turned off my laptop and then turned it back on, but when I looked to replay the DVD it didn't even show that it was in my laptop, so I took out the DVD and cleaned it and put it back in but it's not popping up on my laptop "Click here to see what you would like to do with this disc, etc." anymore. I don't know what else to do.

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February 13, 2017 at 11:11:49
Does the DVD drive still show in the Device Manager?

Does the problem persist with other DVD?

Do you have any restore points set?

Make/model of laptop might be useful here, and confirm the OS is windows-7.

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February 13, 2017 at 11:26:39
I am not a computer person at all so I am not sure what a Device Manager is or where to find it on my laptop. The problem is with all other DVD's as well. I also don't know what restore points are. I have a Toshiba laptop and on the back of my laptop it says Windows 8, I am sorry about that. I have no idea what to do.

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February 13, 2017 at 11:42:00
✔ Best Answer
Go to Computer and let us know if your DVD drive shows there.

If you type System Restore in Search it should come up with restore options. When you get there if you click your system drive (usually C) then look under Configure it should show a slider which is set to how much is allocated for restore purposes. There is some useful info here:

The reason restore was mentioned is that it can be a quick way of "going back" to before the problem came along without messing up your own stuff. It's just a matter of whether there is a suitable restore point available.

Always pop back and let us know the outcome - thanks

message edited by Derek

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February 13, 2017 at 13:59:47
These links will explain/show how to access and view device manager - which lists many things (devices) installed in your laptop.

If there is anything showing an exclamation mark (usually in yellow) then t means there is a problem with it... Is there anything showing a yellow exclamation mark?

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