dvd drive doesnt recognize disc

Toshiba Satellite pro l550-ez1702 notebo...
October 14, 2010 at 13:03:19
Specs: Windows 7
windows 7 dvd drive does not recognize disc, it spins and says name of movie when I go into :my computer: but will not play. The light goes on as it spins then the windows media screen comes on in black then everything stops. Eventually it will say windows media stopped. Periodically you might hear a clunk clunk when the disc turns. My laptop is a toshiba L550D. It is just over a year old. When the name comes up it will say e.g High crimes ( name of movie) then 0 bytes free of 6.52 GB. but then it all stops.I have tried several discs including dvd, programs and cd music and nothing will work. I am not sure if possibly the setting is wrong or if its the dvd/cd drive that is shot. Can oyu help me?

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October 14, 2010 at 15:47:10

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