Drivermax update Installation problem.How do I fix?

March 21, 2015 at 19:36:13
Specs: Windows 7, 2.93GHz/ 4 Gig Ram
After installing 2 updates, using drivermax,I cannot use my Logitech wireless keyboard or mouse. My system boots up Ok, but cannot
go anywhere because I have not got a cursor or
keyboard use. There is no use either in safe mode.

See More: Drivermax update Installation problem.How do I fix?

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#1
March 21, 2015 at 20:39:34
That's the chance you take when running "driver finder" software. Hook up a regular keyboard & mouse, uninstall the drivermax crapware, then run a full scan for malware & viruses. After it's cleaned up, go to the Logitech site & download the drivers manually.

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#2
March 22, 2015 at 15:02:29
These two often find malware that your AV can miss:

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

ADWCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the Scan. You then have options to remove whatever it shows under each heading in the table that appears below, although it is usually safe to run "Cleaning".

If they find anything please copy / paste the logs on here as your computer is likely to require more checks.

Always pop back and let us know the outcome - thanks


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#3
March 26, 2015 at 18:37:38
I have tried hooking up a corded mouse & keyboard but I still cannot do anything because there is no cursor or keyboard control. I even purchased a new wireless mouse to try that but still no cursor. Any ideas?

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Related Solutions

#4
March 26, 2015 at 18:44:43
Try System restore.
Toggle / jiggle F8 during boot.


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#5
March 26, 2015 at 18:54:22
Also try clicking fn + f5

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#6
March 26, 2015 at 19:25:05
You may have to use this to get a command prompt.

Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
Tutorials
http://www.lazesoft.com/guide.html
Screenshot ( SS )
http://i.imgur.com/4HXqQKS.jpg
How to Boot a Computer from a Lazesoft Recovery USB Device
http://www.lazesoft.com/create-a-bo...

How to Use Windows System Restore from Command Prompt
http://www.tech-recipes.com/rx/2022...


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#7
March 27, 2015 at 21:30:52
Finally I can get this computer going, with the command prompt actually working.
Many thanks for your advice.

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#8
March 27, 2015 at 21:40:30
"Finally I can get this computer going, with the command prompt actually working"
Nice work.

Still won't hurt to run ADWCleaner. I think there may be a few surprises.
If so, there will be more steps.

Copy & Paste the contents of the log in your reply please.

message edited by Johnw


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