DPAGENT.EXE error on HP Win7 startup screen

October 2, 2011 at 12:02:41
Specs: Windows Vista
Hi, when switching on laptop I get DPAgent.exe error after windows logo ,then a black screen with mouse indicator showing :This on a HP Pavillion DV6, ,any sugestions on how to disable the file or go around it? Does this mean the memory could be affected? ie lost files etc
Thanks

See More: DPAGENT.EXE error on HP Win7 startup screen

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#1
October 3, 2011 at 13:08:42
DPAgent.exe - that's most likely the DigitalPersona biometric fingerprint recognition software pre-installed by HP.

See if you can get Windows to start in Safe Mode, then disable that item from your startup list. Easiest way to see all your startup items in one list and be able to enable or disable them (or even remove one if you're sure it's not required) is with Ccleaner from here: http://www.filehippo.com/download_c...

When it's tagged as disabled, restart Windows.


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#2
October 3, 2011 at 22:52:25
thanks for your reply however even in safe mode it is also a black screen ,any other advise?
thanks

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