Device Manager Error - SM Bus Controller

July 18, 2017 at 08:31:35
Specs: Windows 7 Home Premium 64bit, 2Gb
Device Manager Error - SM Bus Controller

Product Name: Pavilion p6-2022uk
Operating System: Microsoft Windows 7 Home Premium (64-bit)
Motherboard: H-Cupertino 2-H61-uATX (Cupertino2)

Hi,
Your Computing Net Forum has had a high recommendation on Gizmo's website and so I hope that you will be able to guide me in a right direction in solving my issue. This is my first post here.
I'm helping a friend to get his Pavilion p6-2022uk desktop PC working again so that he can install his brand new Epson printer via USB.

During the printer installation I found out that 4 out of the existing 6 USB ports on his desktop PC were no longer working and numerous attempts to revive them just did not succeed. The first working USB connects to his keyboard and the second USB to his mouse.

And then we noticed in Device Manager the following error:

SM Bus Controller

Reinstall the drivers for this device (Code 18)

After searching for suitable driver on HP website for HP Pavilion p6-2022uk model.I decided to install HP Driver SP56697.exe
I hope the driver we were attempting to install is the correct one for this PC and Windows 7 version.
It did not fix the problem. As right after the restart we were seeing an exclamation mark error in Device Manager:

Unknown Device
error code 28

hardware IDs
PCI\VEN_8086&DEV_1C22&SUBSYS_2ABF103C&REV_05
PCI\VEN_8086&DEV_1C22&SUBSYS_2ABF103C
PCI\VEN_8086&DEV_1C22&CC_0C0500
PCI\VEN_8086&DEV_1C22&CC_0C05

Can you please shine a light and help us in installation of the correct driver and getting rid off this error.


a, If the automatic installation failed, what would be the correct way to install driver manually?

b, Is there anything else apart from usual switching off of the antivirus software that can block or prevent installation of the correct driver?

I would really welcome any pointers and steps to be taken to resolve this issue.
Many thanks,
Arkeyone

message edited by arkeyone


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#1
July 18, 2017 at 11:08:33
What was that driver listed as being on HP's site IE. Bus Controller Driver, etc? Did you also install the chipset drivers for that motherboard? When you chose those drivers, did you get the correct bit version for the OS, 32 vs. 64 bit?

When you run the driver package from HP, it will unpack them in a folder on your hard drive. You can go into the Device Manager and select to update the driver, then point it to the driver folder that was created. However, the HP driver install is pretty good at figuring things out. I doubt a manual install will do anything that the automatic install didn't.


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#2
July 18, 2017 at 13:50:15
The SM Bus Controller is part of the motherboard chipset driver. "Its main purpose is to monitor the board's voltage and temperature."

So what you really need to do is install the Intel drivers for the H61 chipset.

https://downloadcenter.intel.com/pr...

https://support.hp.com/in-en/docume...


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#3
July 22, 2017 at 07:31:58
Hi riider,

Excuse the delay in replying, work commitments. Many thanks for mailing me the links of Intel downloads.
The link to the page you mailed me shows many, many drivers. So none the wiser, as you have not pointed me to the correct driver to download.
I've been to Intel website several times and read their "not very helpful" and "we no longer support ...." information. Also downloaded and tested their useless Update Utility program, which resulted in "sorry it did not work for you and can you go back to HP manufacturer site for more help"? HP has proved to be just as evasive on support for older Windows 7 system, they only want you to buy the latest and the best ever. Very frustrating experience I'm sure others are going through too.
That is why I came here to this forum and was hoping to receive some great tips and troubleshooting steps in order to sort out the Device Manager error issue.

Thanks,
arkeyone



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#4
July 22, 2017 at 07:54:01
Hi THX 1138

Thanks for your follow up. Excuse the delay in replying, work commitments. In answer to your questions I shall try my best to recollect, as it was about 2-3 weeks ago.

1, the driver we were trying to install was for SMBus Controller, it was a 64 bit version and downloaded from HP site.
When the driver exe was run, it failed to install. Tried it a few times too.

2, Intel chipset driver was not installed at the time as we were not sure which one was the correct driver.
Also, upon more reading I now realize that the chipset driver should be installed first before installing anything else. Is this correct?

I still do not have answer to the correct motherboard Intel chipset driver for Windows 7 Home Premium version and would like to hear from someone who does.
I shall be visiting my friend next Wednesday to attend to his PC problems and hoping to get rid off this Device Manager error once and for all.

Thanks,
arkeyone



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#5
July 22, 2017 at 17:07:57
Using that computer go to:
https://support.hp.com/us-en/produc...
Click on Software and Drivers and select Go. It will detect the operating system and list all available drivers for the system. They should all be there.

You have to be a little bit crazy to keep you from going insane.


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#6
July 23, 2017 at 14:05:29
"The link to the page you mailed me shows many, many drivers. So none the wiser..."

You should have been able to figure it out by the process of elimination. You're not looking for audio, ethernet, graphics, or BIOS, so you can rule all them out. And your specs say Win7 64-bit, so you can rule out all drivers that don't support Win7 64-bit. You need the chipset driver so you should be looking for one that says "chipset". That would be this one:

https://downloadcenter.intel.com/do...

You might also wanna install the Intel® Rapid Storage Technology (AHCI) driver & Intel® Management Engine driver:

https://downloadcenter.intel.com/do...

https://downloadcenter.intel.com/do...


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#7
July 24, 2017 at 07:47:30
Hi Fingers,

Many thanks for your reply and also your suggestion. I visited HP website a few times and noted down
driver or drivers already. I shall be visiting my friend next Wednesday to attend to his PC problems and hoping to get rid off this Device Manager error once and for all.

Thanks,
arkeyone

message edited by arkeyone


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#8
July 24, 2017 at 08:01:38
Hi Riider,

Many thanks for your reply and also your suggestions. Now that I know the correct chipset driver to download from Intel web page, I do hope that the installation of the driver will go without a hitch.
I shall also include two additional drivers from Intel website:
Intel Rapid Storage Technology (AHCI) for Windows 7*/8* on Intel 6 Series Chipset-Based Desktop Boards and
Intel® Management Engine Driver (1.5M) for 6 Series Chipset-Based Intel® Desktop Boards
to my troubleshooting list of things to do.
I shall be visiting my friend next Wednesday to attend to his PC problems and hoping to get rid off this Device Manager error once and for all.

Thanks,
arkeyone


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