desktop keeps freezing the rest of the cpu is

September 10, 2010 at 08:25:55
Specs: Windows 7
i am on my laptop and i my go on internet explorer or anything and when i'm done with whatever i'm on i'll go back to my desktop and i cannot click on any icons that are on the decktop. i can't right or left click on them or the desktop itsself. but i can go on the toolbar itself and click anything on there or the hp deck and click anything and i can use my start menu. nothing else freezes but the desktop and i always have to log-off or power down and start up or log-in again for it to work. just bought it 2 month ago.

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#1
September 10, 2010 at 19:52:06
Since you purchased it 2 months ago, you probably still have it under warranty. You can take it back to them for fix or advice. Before you go, back up all of your files to a separate drive or computer. With a computer that new, about the only thing you may want to check for is updating your antivirus, running it, and also try running Malwarebytes as a double check. You can also try a system restore to a date before you had any problems, with little risk to your files or your warranty.
If they cannot help, and these suggestions do not help. post back with results and what was tried.

You have to be a little bit crazy to keep you from going insane.
If all else fails, read instructions.


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#2
September 22, 2010 at 07:20:26
Hi, I have same problem, have you managed to fix this yet, if so can you advise how you achieved it?

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