Dell Studio One Factory Settings

July 16, 2012 at 10:09:11
Specs: Windows XP
I have downloaded a virus onto my Dell Studio One Touch Screen. I have reformatted and reset it to factory settings via disk. Virus hasn't gone. I get an error stating winsr..... not working. I don't remember and I'm not at home. I try to load windows 7 back on and it ask for a user name and password. I never set a password up. I think I need some serious help. Any suggestions?

See More: Dell Studio One Factory Settings

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#1
July 16, 2012 at 12:08:03
Hi Mmartin831,

My name is Nischith and I work for the Social Media and Community Team at Dell.

Manual reinstallation can be the most time consuming and difficult method of those available. You will reinstall the operating system directly from the CD or DVD, install the drivers, configure the OS, install critical and recommended updates, install your applications and, if available, restore backed up data files.

Please backup your data before you attempt to reinstall the OS as manual reinstall wipes the data completely.

Click on the below for instructions on Manual Reinstallation of your Operating System.

http://dell.to/PZHW5E

If in case you need the backup disks, you can also request backup discs from the below link,
http://dell.to/iVtWE

Above link is for US customers only. In case you’re located outside US, Please change the location on the top left corner of the webpage.

Regards,

Dell-Nischith M
Social Media Responder


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#2
July 16, 2012 at 12:12:29
"I get an error stating winsr..... not working"

Do you mean winsrv?

http://pcsupport.about.com/od/findb...


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#3
July 16, 2012 at 12:20:39
The error message I get is "Winrscmde has stopped working" The Dell I bought was with Windows Vista. I bought an upgrade to Win 7 when I bought the computer and upgraded it than. I went into disk management and allocated 133 gig for storage in case I would download a virus. "Use to be a computer tech before Vista came out"

Things I have done.

On startup went into F12 and followed the directions for reinstall. I formatted the C: drive to wipe it clean. I also reallocated the 133 gig so I could reformat that one as well. The Winrscmde error comes on after I reboot the system and my partitioned drive disappears. I'm trying to figure out how to get rid of the virus I have, "if I have one" I didn't know if there were any other options.


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Related Solutions

#4
July 16, 2012 at 12:22:00
specs are as follows:

3 gig dual cpu pentium
4 gig ram
on board graphics (sucks)
500 gig hard drive


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#5
July 16, 2012 at 14:43:28
The error message I get is "Winrscmde has stopped working" The Dell I bought was with Windows Vista. I bought an upgrade to Win 7 when I bought the computer and upgraded it than. I went into disk management and allocated 133 gig for storage in case I would download a virus. "Use to be a computer tech before Vista came out"
Things I have done.
On startup went into F12 and followed the directions for reinstall. I formatted the C: drive to wipe it clean. I also reallocated the 133 gig so I could reformat that one as well. The Winrscmde error comes on after I reboot the system and my partitioned drive disappears. I'm trying to figure out how to get rid of the virus I have, "if I have one" I didn't know if there were any other options.

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#6
July 16, 2012 at 16:54:18
Did you read #1?

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#7
July 17, 2012 at 06:15:19
I did read #1 and I did that before I got on this website. I've done this several times. I get the same winrscmde message. I do all the updates try to upload the Win 7 upgrade from my DVD and I get the admin password that I never set up.

On top of that the partition that I put on there (133 gig) keeps disappearing after restart.

Thank you for your help and I wished it work. I will keep investigating.


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