Solved Dell Optiplex GX620 BSOD

October 22, 2012 at 18:15:15
Specs: Windows 7
Hello, my Dell Optiplex has been getting pretty frequent BSOS, I think it is from a bad hard drive. Here are my BSOD reports:

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Dump File : 102212-19266-01.dmp
Crash Time : 10/22/2012 5:48:19 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffff00`01080034
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`02baab89
Parameter 4 : 00000000`00000007
Caused By Driver : igdkmd64.sys
Caused By Address : igdkmd64.sys+27c9f4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\102212-19266-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 277,304
==================================================

==================================================
Dump File : 101912-23836-01.dmp
Crash Time : 10/19/2012 6:13:40 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffff00`01080034
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`02ba3b89
Parameter 4 : 00000000`00000007
Caused By Driver : igdkmd64.sys
Caused By Address : igdkmd64.sys+940ad
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101912-23836-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 277,304
==================================================

==================================================
Dump File : 101712-23446-01.dmp
Crash Time : 10/17/2012 5:49:24 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffff00`01080034
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`02be4b89
Parameter 4 : 00000000`00000007
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101712-23446-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 277,304
==================================================



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#1
October 22, 2012 at 18:34:44
PAGE_FAULT_IN_NONPAGED_AREA errors typically indicate that the system tried to read or write to a space in memory that either had been freed and therefor invalid, or was a bad address.

If you have a way to upload the minidump files (The files listed in the reports that you posted that end with .dmp) then I can run them through the debugger and see if it has any useful information.

Since memory is typically the culprit, I would recommend testing your memory using Memtest86+. Let me know if you need help with this.

Please let me know if you are able to upload the minidump files to a filesharing site (dropbox, yousendit, ect) and/or if you need further assistance.

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


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#2
October 22, 2012 at 19:24:08
Thanks for getting back to me. I don't know how to get the .dmp files, but by memory problem, do you mean RAM or hard disk ? I was getting kernel crashes while using Ubuntu on my old computer, so I got another one and transferred by hard drive over--so I'm pretty sure I have the culprit.

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#3
October 22, 2012 at 20:08:33
✔ Best Answer
As per the logs that you posted, the mini-dump files are located here:
C:\Windows\Minidump\102212-19266-01.dmp
C:\Windows\Minidump\101912-23836-01.dmp
C:\Windows\Minidump\101712-23446-01.dmp

Who is the manufacturer of the hard drive? I may be able to provide a link to the HDD testing utility for the hard drive so that you can verify if that is the culprit.

By memory problem, I mean RAM. Since page faults are related to memory access, this is the typical starting point for T-shooting an error like this, however in some cases the pagefile (the HDD area used for virtual memory) can also be involved so HDD issues can also be to blame.

If you still have the Ubuntu installer disk (LiveCD) it should give you an option to test the memory if you boot from the disk. This runs MemTest86+ which is the de-facto standard for memory testing. Allow it to run overnight to completely test and stress the memory. If all tests pass, then you will know that the memory is not the culprit.

If you do not have the Ubuntu LiveCD (Installer) then you can download a zip file containing a pre-compiled ISO of the Memtest86+ program on a bootable disk image from here. Simply download and extract the ISO, but it to a CD using your favorite image burning program (I like imgburn) and boot your machine from it.

Please get back to me with the manufacturer of your HDD so that we can test that for errors as well.

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


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#4
October 22, 2012 at 20:29:58
Oh, duh, I see the Memtest86+ option when I boot up (since I have both Ubuntu and Windows dual booted). I ran it before, but only for a couple hours; I'll do an all night run tonight. As for my HDD, it's Hitachi. I hope it's the hard drive, not the RAM, which makes sense with both computers crashing under the same hard drive.

Thanks.


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#5
October 22, 2012 at 22:12:30
If you would like to test the HDD, download the Hitachi Drive Fitness tool from here. Burn the ISO to a CD and boot from it. Follow the instructions from Hitachi here to test the drive.
*** WARNING *** Some of the options included in the Hitachi DFT will cause data loss. Please be sure to follow the user guide and ONLY perform non-destructive tests!

Let me know what the results are from both tests and we can proceed from there.

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


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#6
October 22, 2012 at 22:23:43
Thanks. I'll do the Memtest86+ tonight, and then the hard drive one tomorrow.

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