Delete or restore ie8

June 10, 2015 at 13:09:36
Specs: Windows 7
How do I get rid of ie8. Please don't send the usual answers as none have worked. Something deeper much be required. I have tried MR.Fixit and several tools, but all that has done is cost me money.

See More: Delete or restore ie8

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#1
June 10, 2015 at 13:29:53
I don't know what you call the usual answer, but you can't delete IE, it's part of the operating system. With Windows 7 you can run IE 11. Here's a link to download it, but you could check your machine by seeing what updates are available. IE should be one of them along with security updates.

http://filehippo.com/download_inter...


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#2
June 10, 2015 at 13:35:16
Puts us in a difficult position because you have not, presumably, listed all you've tried. It's hard therefore to imagine what unusual answers to suggest. You have not said what it is doing or not doing. We very rarely suggest folk shell out money for fixes on here.

Its presence is required for automatic Windows Updates (if it is able to do so). Otherwise you don't have to delete it, just leave it in place and don't use it for anything else.

Always pop back and let us know the outcome - thanks


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#3
June 10, 2015 at 13:35:19
Why you would have paid anyone for a free browser? All you needed to do was run Windows Update. How long have you had Win7 installed? Do you have Service Pack 1 yet?

http://windows.microsoft.com/en-us/...


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Related Solutions

#4
June 10, 2015 at 13:42:59
I now see that there was an old post about this in January:
http://www.computing.net/answers/wi...
A link to that would have least given some clue about what you've already tried.

You never answered the last question on there.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#5
June 10, 2015 at 14:01:10
Windows update fails everytime. ie11 will not load. Mr Fixit does not work. KB2670838 is causing the issue as this will not load and then stops everything else.

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#6
June 10, 2015 at 14:07:01
That's new and important information. See f you can uninstall KB2670838 by going to "Control Panel > Programs and features". Use the “View installed updates” setting. If IE then works go to Windows Update and hide KB2670838 so that it is not installed again.

However this might place limits on what IE version you can then use, so you will probably have to roll back to IE9 by using one or more uninstalls. If IE is only used for Windows Update its version is not particularly important, as Windows Update is not a security risk.

You might have to do the IE roll back before you can remove the update.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#7
June 10, 2015 at 18:12:00
"KB2670838 is causing the issue"

You didn't post the make/model of your system or any specs. KB2670838 is known to cause problems on certain laptops/notebooks with certain AMD Radeon graphics configurations. The list includes several Radeon HD 6xxxM & HD 7xxxM graphics chips. Is that what you have?

The recommendation is to uninstall KB2670838, then update the graphics drivers to the latest available, reboot, then run Windows Update.

http://support.amd.com/en-us/download


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#8
June 12, 2015 at 11:58:05
I have tried many things even including Microsoft's free service, which said I has some corrupt files, but couldn't fix them. So it is £99 for a tier two service My system is a Desktop built by someone else with AMD chips. I have a AMD A4-3300 with Radeon(tm) HD Graphics and windows 7 64 bit. I can't install KB2670838 so it is not on my system. I haven't paid for a free browser, I ended up paying for a PC Clean Up Tool, but this never found anything.

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#9
June 12, 2015 at 12:17:02
PC Clean Up tools are best avoided they often mess up more than they fix.

Always pop back and let us know the outcome - thanks


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#10
June 13, 2015 at 07:16:57
Looks like it is utc.app.json and telemetry.ASM-WindowsDefault.json are corrupt and they are being called up by KB3068708 as below;

2015-06-12 20:10:32, Info CSI 00000198 [SR] Beginning Verify and Repair transaction
2015-06-12 20:10:33, Info CSI 0000019a [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-12 20:10:33, Info CSI 0000019c [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-12 20:10:36, Info CSI 0000019e [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-12 20:10:36, Info CSI 0000019f [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
2015-06-12 20:10:36, Info CSI 000001a1 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-12 20:10:36, Info CSI 000001a2 [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
2015-06-12 20:10:36, Info CSI 000001a5 [SR] Verify complete


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#11
June 13, 2015 at 07:18:01
Also, Windows 7 will run ie11, but it won't load because of the issue.

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#12
June 13, 2015 at 12:03:36
When you tried the IE11 download did you Run it online or Save the file and run it from there? It might install by double clicking the saved file because IE doesn't have to be running at the time.

You could download the file using an alternative browser (such as Firefox), or on another computer then copying the file over using a flash drive.

I accept that you might have already tried this.

Always pop back and let us know the outcome - thanks


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#13
June 18, 2015 at 09:03:47
I tried both methods. It will download OK. I get messages saying it won't load because of some pre-requisites. Then I am directed to a webpage that gives me the required updates, but KB2670838, won't load as mentioned above. I am assuming that the .json files "utc.app.json" and "telemetry.ASM-WindowsDefault.json" are corrupt and need replacing, but don't know how to do this.

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#14
June 18, 2015 at 10:40:43
Could be worth a shot:
http://www.sevenforums.com/tutorial...

Always pop back and let us know the outcome - thanks


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#15
June 18, 2015 at 18:43:52
How did you get IE8 on windows 7? Is this a pirated version of Windows 7?

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#16
June 18, 2015 at 19:05:45
"How did you get IE8 on windows 7"?

Windows 7 comes with IE8.


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#17
June 19, 2015 at 12:34:09
Yep, tried sfc/scannow, this is where the data at #10 came from and it says it cannot repair the files.

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#18
June 19, 2015 at 14:24:20
I can't vouch for it personally but running "SFCFix.exe" by itself fixed this same issue for someone else (same SFC reported json files). You get it here:
http://thetechcookbook.com/automati...

If it comes to it maybe someone can help on that forum to at least clear the corruption. The hope then is it will fix the issue you are having too.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#19
June 25, 2015 at 23:04:40
A few days ago I read in what I thought was this thread or a thread
linked from this one, a short list of updates that need to be installed
before Internet Explorer 11 can be installed. I can't find it now. There
were about five updates listed, and the poster said something like,
"At minimum, you will need to install ... such and such."

I have Service Pack 1 installed. Nothing beyond that. I'd like to see
that list before I continue.

-- Jeff, in Minneapolis


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#20
June 27, 2015 at 02:57:47
Never mind. I found a Microsoft web page which lists those updates:

Prerequisite updates for Internet Explorer 11
https://support.microsoft.com/en-us...

-- Jeff, in Minneapolis


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#21
June 28, 2015 at 05:53:10
Hi,
As said previously those updates include KB2670838 and this is the one that will not install. I haven't tried the tech cook book yet though.

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#22
June 28, 2015 at 06:16:19
I have now tried the SFCfix.exe and this has not worked either. I was not supplied with a windows DVD so couldn't use this method. I assume I need to replace "utc.app.json" and "telemetry.ASM-WindowsDefault.json" as it says I have two corrupt files and the sfc/scannow listed these files as not repairable.

Below is the SFCfix files contents as requested in the techcookbook website,

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-28 14:09:43.454
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18869_none_fde7d5f71db043ad\utc.app.json
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18869_none_fde7d5f71db043ad\telemetry.ASM-WindowsDefault.json

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-06-28 14:12:34.531
----------------------EOF-----------------------


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#23
June 28, 2015 at 12:13:36
I don't really know what is causing your issue but I'm pretty sure it is not those .json files. I have searched my Windows 7, which has all the updates, and that file type is not present. Whatever they are they don't appear to be crucial to Windows or IE.

However, the fact that you have corrupt files could mean there are others and/or corrupt registry entries too. About all I can think of (apart from complete re-install) is this:
http://www.pcworld.com/article/2431...

Always pop back and let us know the outcome - thanks


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