CTO error message when doing total recovery of HP laptop

January 24, 2015 at 18:18:07
Specs: win 7
tried to do full recovery on a hp Presario laptop-keep getting message CTO can;t be read.Laptop won't go past this point-won't reboot.It states starting windowa then get restoration incomplete-the process will cause CTO panic because the image might not be normal.

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#1
January 24, 2015 at 18:29:37
What was the reason for doing the recovery? Sounds like either the HDD is bad or you somehow screwed up the recovery partition.

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#2
January 24, 2015 at 21:45:54
Put this on an USB thumb drive & see if it can help.

Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
Tutorials
http://www.lazesoft.com/guide.html
Screenshot ( SS )
http://i.imgur.com/4HXqQKS.jpg
How to Boot a Computer from a Lazesoft Recovery USB Device
http://www.lazesoft.com/create-a-bo...


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#3
January 24, 2015 at 21:48:30
I found this which suggests a possible solution:

http://h30434.www3.hp.com/t5/Notebo...


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Related Solutions

#4
January 25, 2015 at 05:24:58
I think I picked up a virus-the computer kept hanging for 5 mins or so before it would open a program
.

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#5
January 25, 2015 at 08:36:06
The following two programs are great help at cleaning the decks, at least initially, when you get a virus:

http://filehippo.com/download_malwa...
(use green button top right).
Run the program but before doing the scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits".

http://www.bleepingcomputer.com/dow...
(blue download button near top).
With this one you download and "Save" the file somewhere. Go to the saved file then double click it to run the Scan. You then have options to remove whatever it shows in the table below, although it is usually safe to run the Clean.

If either or both find anything then please copy/paste the logs on here because even if the symptoms are cured you are likely to still have some things lurking around that require further cleaning. If nothing is found let us know.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
January 25, 2015 at 10:21:23
Thanks Derek-if I ever get it to reboot I will definately try those two downloads.

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#7
January 25, 2015 at 10:23:18
I don't have thumb but will run out and get one and try that-Thanks! Do you know if those recovery discs they sell on Ebay are any good?

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#8
January 25, 2015 at 11:52:11
As it has "stuck" you could try this, which has helped in the past:
Turn off and remove power supply. Remove main laptop battery then hold in the Power Off/On button in for at least 20 seconds.

Can't really comment on Ebay recovery disks personally without more details. Perhaps you could post a link so that we can see the sort of thing you've seen.

Always pop back and let us know the outcome - thanks


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#9
January 25, 2015 at 12:49:30
"Do you know if those recovery discs they sell on Ebay are any good?"
No need to buy any recovery programs, any programs you may need are FREE.

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#10
January 25, 2015 at 19:49:32
A lot of the 'recovery' disks on ebay are just disks like Bart's CD which contain some generic utilities while others are driver disks. Neither type can restore your computer the way a recovery partition or recovery disks specifically for your model will.

Of course it's possible someone is selling the specific disks for your model but read the description carefully before buying a set.

Since it seems you have a failed recovery and a non-booting system at this point virus and malware scans aren't practical.

Did you check my link in # 3 about how that error can sometimes be avoided by changing the date?


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#11
January 26, 2015 at 16:20:19
what is a hdd?

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#12
January 26, 2015 at 16:21:53

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#13
January 26, 2015 at 16:27:15
No that didn't work either-still get hp recovery manager stuck on restoration incomplete.The detail log states"205-UIA failed 3 times-There might be unexpected reboot during factory upgrade. The process will cause CTO panic because the image might not be normal.

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#14
January 28, 2015 at 11:02:22
You can contact HP and get a recovery disk set for your model at a reasonable price. In fact, if the machine is not too old, because the recovery partition is corrupted, they might not charge you at all.
First, consider these:
Test your memory for errors with Memtest86 which you can download (ISO image) on another computer and burn a bootable CD, then boot to it and let it run.
Test your hard drive with the test utility or Seatools from Seagate (works on most drives), (also ISO image of DOS version) to see if your hard drive is bad.
Either can cause your problem and if it is the memory, then replacing it (or possibly cleaning the contacts and snapping them in and out 5 or 6 times) might let you do the restore again. If it is the hard drive, then replacing it before running the recovery disk set makes more sense.

You have to be a little bit crazy to keep you from going insane.


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#15
February 4, 2015 at 04:50:34
No this didn't work-decided to order recovery disc from HP directly.Thanks for your help!

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#16
February 4, 2015 at 11:57:10
"No this didn't work"
Not sure what bit this referred to or what happened. Whatever, hope the HP disks do the trick.

Always pop back and let us know the outcome - thanks


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#17
February 8, 2015 at 06:44:19
ordered the Hp recovery disc from them directly and still won't boot past recovery incomplete!

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#18
February 8, 2015 at 06:47:13
trying to answer and read these posts from granddaughters laptop which is slow and keeps logging me off-so sick of this mess!

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#19
February 8, 2015 at 12:45:06
What exactly happened when you tried these (Fingers response #14)?
"Test your memory for errors with Memtest86 which you can download (ISO image) on another computer and burn a bootable CD, then boot to it and let it run.
Test your hard drive with the test utility or Seatools from Seagate (works on most drives), (also ISO image of DOS version) to see if your hard drive is bad.
"

Did you set your CD drive ahead of the system drive (usually C) in BIOS when trying to run the above? If you didn't then it will ignore them and still try to start Windows.

Always pop back and let us know the outcome - thanks


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#20
February 13, 2015 at 08:42:26
I did go into bios and set to boot from cd first, bought recovery disc from Hp and still is hanging on restoration incomplete. Very little directions came with cd, but it did say they won't work if wireless is off. How can I turn wireless back on if I can't get in to computer. Thanks for all your help so far!

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#21
February 13, 2015 at 08:45:19
How do I clean contacts?

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#22
February 13, 2015 at 08:48:06
What was the result of the memory test (see #19)?

Never heard of a recovery disk that requires wireless on so can't help with that. Best contact HP.

EDIT:
It might be so that it can collect the latest updates after restore - in other words it could still be worth trying. Obviously this won't help if you have a hardware fault - hence the question about memory test.

Always pop back and let us know the outcome - thanks

message edited by Derek


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