Computer won't restart but will boot up

October 14, 2015 at 05:58:08
Specs: Windows 7, i5-3317U 1.70GHz/6.00GB
I have a Samsung Q530 laptop with Windows 7 installed and have attempted to upgrade to Windows 10 but without any luck. The download works fine but the installation fails because my laptop will not restart, it appears to just go into sleep mode. The light which indicates that the harddrive is thinking does not illuminate nor flicker and when the power button is pressed to attempt to wake it up the laptop powers off. When I then switch the laptop back on it attempts to start Windows 10 but reverts back to Windows 7 and in Windows Update the update shows as failed.

I'm not that bothered about the fact that Windows 10 won't upgrade because I know that if I can get the laptop to go through the Restart procedure I will be able to upgrade.

What I need to know is why the laptop will not restart, I have updated the BIOS to the latest version but this has not cured the problem. Ironically the BIOS update procedure advised that the laptop would switch off and then switch back on which I again thought wouldn't happen but I assume the restart procedure is different from switching on and off.

Any help would be greatly appreciated.


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#1
October 14, 2015 at 14:21:08
Previously with windows 7 running could you do a reboot with no problem? You might fiddle with the ACPI in bios setup and see if that makes any difference.

Can you force a reboot before it gets to the 'sleep' stage?


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#2
October 14, 2015 at 14:30:47
Hi

No the laptop wouldn't reboot prior to trying to update to Windows 10 but didn't seem to be much of an issue then.


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#3
October 14, 2015 at 14:37:22
I'd check then in bios setup for ACPI settings and anything else that may have to do with rebooting.

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Related Solutions

#4
October 14, 2015 at 19:29:48
It sounds like the Windows 10 upgrade simply failed.
Did you manually run Windows Update before the Windows 10 upgrade? This appears important for many systems.
Were you logged in to your Admin account? If you are logged in as a simple user and authorize the upgrade installer with your password, it appears to run the upgrade but about the first restart the upgrade fails (I have seen this before), logging in fully to your admin account solves this problem and allows it to continue.

You have to be a little bit crazy to keep you from going insane.


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#5
October 14, 2015 at 23:08:37
Hi

Thanks but the laptop is logged in as administrator it's the restart procedure that's the problem. I will attempt DAVEINCAPS advice about the BIOS and report back.


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#6
October 23, 2015 at 03:32:42
I checked the BIOS but there are no settings for ACPI. I emailed Samsung support but they glossed over this fact and rambled on about some compatibility issues with windows 10. I don't get it because Windows 10 won't install but they still seem to think it's W10's fault.............the fact that the laptop won't restart in W7 seems to be passing them by.

Would there be any other setting within the BIOS which may be disguised as the ACPI?


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#7
October 23, 2015 at 04:09:08
"Would there be any other setting within the BIOS which may be disguised as the ACPI?"
If the bios hasn't been changed, since it was working with W7, lets try this.

How to use a Lazesoft Windows Recovery CD or USB device to fix the boot problems if your Windows operating system does not start correctly
http://www.lazesoft.com/fix-boot-pr...
"It is very common for PC users to be faced with a Windows crash. When this happens, the dreaded 'Blue Screen of Death' pops up, or your PC has a black screen and can not boot or start up"

Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
Tutorials
http://www.lazesoft.com/guide.html
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
http://i.imgur.com/DdozUxq.gif
How to Boot a Computer from a Lazesoft Recovery USB Device
http://www.lazesoft.com/create-a-bo...


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#8
October 23, 2015 at 23:06:55
You might have a look at the manual. I believe you can download it here:

http://www.samsung.com/us/support/o...

and see what it says about bios settings.


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