computer shuts off without warning

June 21, 2015 at 01:39:50
Specs: Windows 7
is windows 7 driver download safe had trouble in the past with sites tat ended in .exe it had viruses on it i recentlly cleaned my computer now it shuts off without warning


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#1
June 21, 2015 at 06:28:33
"is windows 7 driver download safe had trouble"

Drivers should be downloaded from the computer manufacturer's website, or the motherboard manufacturer's website, or you can hunt them down individually by going to the different hardware manufacturer's websites (AMD, Intel, Nvidia, Realtek, etc). You should never use "driver finder" programs. Which driver are you asking about & where did you get it from?

"i recentlly cleaned my computer now it shuts off without warning"

Please explain how you cleaned your computer. Do you mean you cleared out the garbage files, or you opened the case & cleaned out the dust?

BTW, why are you posting in the XP forum if your question is about Windows 7?

message edited by riider


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#2
June 21, 2015 at 10:01:02
Most likely your computer hasn't been cleaned of viruses and malware anywhere near properly.

Start with these three, in the order given:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here. Even if the symptoms go away further checks will be necessary to ensure your computer is properly clean.

Always pop back and let us know the outcome - thanks


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