computer freezing up while in the internet

July 22, 2012 at 09:07:02
Specs: Windows 7, 4 DDR
My computer started freezing up after I downloaded Office 2010 from Microsoft.com. I also brought the disc as my backup. When the disc arrived I put it into the system and booted it hoping that it would repair what was causing the problem.- didn't Hppen- I got my professionals involved and they spent a more than a couple of hours going over the registry and defrag, checking for virus, adware, and spywear etc, etc, etc- didn't fix it- continues to freeze while I am on the internet. I do not have the same problem any other time while I off the internet. I should mention that in Feb I changed this computer from a 32 bit to a 64 bit. I downloaded everything recently for a 64 bit system.

Could this unit be overheating since I increased the speed? Please give me your input to solve this problem.

Thanks Brent


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#1
July 22, 2012 at 10:30:52
"Could this unit be overheating since I increased the speed?"

How do you mean, you increased the speed. What hardware did you upgrade to do that?

Simply upgrading the OS from 32 to 64-bit would not of itself create more heat than it used to do. Something else like a RAM upgrade or a more powerful graphics card would do that, as would a build-up of thick dust inside the PC and on the cooling vents on the case.

As it only happens when you're surfing, the network card may be faulty so try a new one. They only cost pocket money.


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#2
July 22, 2012 at 20:10:06
I suggest you perform a restore to a time prior to the download. You should have a restore point just prior to installing Office.

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#3
July 25, 2012 at 15:26:05
Hi brent28315
My name is Sneha Mangalam and I work for the Social Media and Community Team at Dell.

In reference to your query, if only the internet explorer is freezing then you can try to reset the internet explorer and for that you can follow the link below . you can also use CCleaner to fix registry issues, . I have also given a link for that . this should help in improving the speed. And also as this issue is only with internet or when you go online in that case you can try contacting the internet service provider.


http://support.microsoft.com/kb/923737 >> for internet explorer.
http://www.filehippo.com/download_c... >>for ccleaner

Let us know if this helps

Thanks & Regards
DELL_Sneha_Mangalam
Dell Social Media Responder
https://twitter.com/DellCares
http://www.facebook.com/Dell


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#4
July 25, 2012 at 20:12:57
You are under a misconception, 64bit is not the speed as opposed to 32bit and in and of itself will not make a system faster. Your 64bit Windows 7 can handle more memory which on some programs or combination of programs that are being run at the same time might mean it would run them better or possibly faster, but only if you increase the amount of memory you have installed. For a basic program running under both 32bit with 4GB installed memory (probably 3.2GB usable) and 64bit with the same 4GB installed (4GB usable) the program would run about the same on both. On a program like Photoshop that can use as much memory as you can throw at it (up to 32GB or more if the hardware supports it), that program would run much better and faster as long as you actually have the additional memory installed.

Important. Make sure that you have installed all of the 64bit hardware drivers in order for the system to run correctly. For example, if you still have the 32bit driver installed for your network card (or onboard), you would get freezes when ever you tried to use it as you would when accessing the internet through a high speed hard wired connection.

As in #2 above, do a system restore to before you first installed the download, delete any folders on your hard drive that are from MS Office, make sure everything is working, and then reinstall from the factory disk from scratch. If the restore does not get it sorted out, the source of the problem may be elsewhere.

Post results, more details, internal temperatures (from HWMonitor) (as mentioned, overheating would be a different issue), and anything that might be in any way related, for additional suggestions.

You have to be a little bit crazy to keep you from going insane.


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