Solved Computer freezes after loading Win7

September 25, 2013 at 18:20:11
Specs: Windows 7
Although it boots fine in normal mode, my Win7 self-build some 2 to 5 minutes after loading windows, suddenly becomes unresponsive. My mouse moves the arrow cursor but can do nothing...no change to the select hand, no right click, nothing. Ctrl/Alt/Del does nothing; all I can do is power down. The computer then works fine in safe mode. I've run ZA Security, cleaned up the registry, defragged, updated all drivers...nothing. Any suggestions?

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✔ Best Answer
September 30, 2013 at 14:35:57
Have you looked inside to see if there is a dust build up (fans, case vents, CPU heat-sink etc)? It's just the time lapse that is making me wonder about overheating.

Otherwise you could try booting to a Live Linux CD just to see if it behaves the same. They run between the CD drive and RAM so do not affect your Windows installation once removed. It might prove something. If you go this way I recommend Puppy 4.2 (old) because it doesn't even store settings or data on your HD - it saves back to the CD.

Always pop back and let us know the outcome - thanks

message edited by Derek



#1
September 26, 2013 at 00:47:48
did you use the windows 7 advisor before loading windows 7? Sounds like your PC is under specs....could be a memory problem or even HD....

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#2
September 26, 2013 at 13:07:19
Try running HWMonitor in real time to determine if you have a temperature or voltage issue. Get it from the link below.

http://www.cpuid.com/softwares/hwmo...


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#3
September 26, 2013 at 15:00:29
Has this been happening from day 1?

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
September 30, 2013 at 13:34:21
XpUser4Real: Nope, don't think it's anywhere close to under speck. 2.95 gigahertz Intel Core i7 870; ASUSTeK P7P55; 8 GB of memory; INTEL SSDS 80 GB_primary; SAMSUNG HD103SJ 1 TB_storage; NVIDIA GeForce GTX 460; HTO STRIKER 7.1. Yeah, wondered if I haven't had a memory stick go bad.

OtheHill: Will do, but suspect that's not the problem...got a WELL-ventilated Lian Li case

Dereck: No, this build is over 2 years old, and this is of recent onset. No new programs although there could be an automatic update I didn't see.

ALL: Thanks for the suggestions!


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#5
September 30, 2013 at 13:41:03
If you can remember, approximately, when this happened you could try System Restore. It usually goes well and keeps your personal data. You would then need to install any updates and programs added since that time.

You said you "cleaned up the registry". I assume that was after the issue, otherwise some of these registry cleaners can cause more issues than they fix.

Always pop back and let us know the outcome - thanks


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#6
September 30, 2013 at 13:48:43
I tried System Restore to a date before the problem occured...no joy. Using Zone Alarm Extreme Security for registry clean-up and have never had a problem with it before when I cleaned the registry.

I'm starting to wonder if some piece of hardware doesn't like the normal mode of Windows....


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#7
September 30, 2013 at 14:08:58
HWMonitor: 32 degrees C.

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#8
September 30, 2013 at 14:18:32
32C as a temperature is fine (not hot) but where is it measuring it, case, CPU or what?

The trouble with registry cleaners is that you never have a problem with them until errr... you do.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#9
September 30, 2013 at 14:22:52
Yep, nice and cool...but apparently it's measuring the Samsung HD which is right behind the front intake fan. Not the CPU or other since that's all reported.

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#10
September 30, 2013 at 14:35:57
✔ Best Answer
Have you looked inside to see if there is a dust build up (fans, case vents, CPU heat-sink etc)? It's just the time lapse that is making me wonder about overheating.

Otherwise you could try booting to a Live Linux CD just to see if it behaves the same. They run between the CD drive and RAM so do not affect your Windows installation once removed. It might prove something. If you go this way I recommend Puppy 4.2 (old) because it doesn't even store settings or data on your HD - it saves back to the CD.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#11
September 30, 2013 at 14:37:26
Derek, will give it a try. Thanks!

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#12
September 30, 2013 at 14:39:41
Just to say I edited my #3 so you might not have seen the addition about Linux.

Always pop back and let us know the outcome - thanks


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#13
September 30, 2013 at 17:59:11
Yes, thanks for the help!

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#14
September 30, 2013 at 20:14:38
HWMonitor should be showing multiple temps and voltages. A bad power supply can cause the voltages to be out of spec.

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#15
October 13, 2013 at 09:43:51
Since the computer works just fine in Safe Mode but not in standard, kinda suggests that it's not a hardware issue. Just can't figure out any software that's bad....

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#16
October 13, 2013 at 13:26:15
I realise you are using ZA but it might be worth running MalwareBytes freebie (quick scan) on it because if often finds what anti-virus programs miss - green button top right:
http://www.filehippo.com/download_m...

I would also run this on it because unwanted toolbars or their remnants can cause issues:
http://www.bleepingcomputer.com/dow...
Don't Run the download but Save the file somewhere - you just double click it to run it.
Run the Scan and see what the log finds. You can exempt things if you wish but so far I've found it safe to do the Clean too.

Best if you paste the two logs on here.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#17
October 13, 2013 at 13:35:58
Have already run MalwareBytes...will try the bleepcomputer site. Thanks!

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#18
October 13, 2013 at 13:45:19
Bleep didn't help...found nothing.... *sigh*

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#19
October 13, 2013 at 13:50:48
OK, although that's not an exhaustive test we can probably forget malware just the same. Have you tried a different mouse - wondering if that combined with its software could be seizing things up? Are you using any particular mouse software?

Another thought is to look in the event viewer to see what errors are showing, particularly around the time it freezes. That might give a clue but unfortunately there are often many errors that cause no issue and it can become something of a hobby to try to eliminate them.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#20
October 13, 2013 at 15:59:17
Run Memtest86 from a bootable CD and see if memory stick is the problem.

You have to be a little bit crazy to keep you from going insane.


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