computer freeze and random shut off

July 11, 2014 at 01:14:57
Specs: Windows 7
I am getting really hopeless right about now. My computer freezes at random. But now it freezes predictably every time I use it. I have an ASROCK z77 extreme 3 with an i7 CPU at 3.5 GHZ, EVGA GTX 680 4GIG DDR5 liquid cooled CPU with 3 displays, 2 sticks of 8 gigs RAM. I have tested the RAM, but is not the cause. The CPU and GPU do not run too hot and stay at safe temps when running a graphicly intense game for a long time. I also did a burn test for 3 hours and still was fine. I have reinstalled the operating system but does not fix the problem. I keep all my drivers up to date and have a virus protection software that routinely inspects for virus related freezing.

I can't imagine my power supply being the issue. Highly unlikely given the fact that it is Gold rated (Corsair HX850) I clean the rig often, dusting it, and cleaning filters about once or twice a week. Can a power surge from the old wiring in the house be an issue?

I checked the SSD and HDD I have for issues. Nothing there. I have run so many different troubleshooting diagnostics, and still nothing will show as a cause for the freezing. Also, it will do a hard shut off when left on sometimes. I recently read that it could be failing capacitors on the motherboard near the CPU, or the GPU. Still, as I inspect the motherboard capacitors, no signs of bulging or any leaking whatsoever! I losing my mind with this rig! It's fairly new build too.

I do a lot of Visual Effects work requiring a lot of RAM, and GPU and CPU resources. But it does not seem to matter if I am doing video editing, 3d modeling, or just surfing the web. It does not matter what task I'm engaged in at the time, it just will freeze. The screen freezes, and I cringe to have to hold down the power button just to stop it.

Sometimes I'll leave the room, and the monitor shuts off due to lack of activity, and I come back to wake it up, but the monitors never switch back on. It freezes even when I just leave it alone. I don't trust this damn thing anymore.

message edited by CPHinck


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#1
July 11, 2014 at 01:43:26
See if you can get the Dump file.

Copy & Paste the dump (.dmp ) file onto your desktop & then upload it using Image Uploader. I upload to Imgur.com for images & load.to for files. Neither need an account. Post the link please.
Minidump file is located in C:\Windows\Minidump
How to see hidden files in Windows
http://www.bleepingcomputer.com/tut...
Kernel memory dump is located in C:\Windows\MEMORY.DMP
Startup and Recovery Settings
http://screenshots.leeindy.com/syst...
If the folders are empty > Right click on My Computer and select Properties.
Then select Advanced system settings Tab on the left menu.
Under the Startup and Recovery section, click on Settings.
Make sure "Write an event to the system log" is checked and "Automatically Restart" is unchecked. In the drop down menu under "Write Debugging Information," select Small memory dump (64KB or 128 KB) press OK and OK again.
Now next time the comp has a problem, get the EXACT error message off the screen & see if there is a .dmp file in the Minidump folder.
If it is still empty, repeat the process, but change > Small memory dump to > Kernel memory dump.
How to Enable Kernel Memory Dumps
http://www.mcci.com/mcci-v5/support...
To have Windows Create a Small memory dump (Minidump) File on BSOD
A) Copy and paste the command below into the elevated command prompt, and press Enter. (see screenshot below step 7)
wmic RECOVEROS set DebugInfoType = 3
Close the elevated command prompt.
Restart the computer to apply.
Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2.
http://support.microsoft.com/kb/254649
If a .dmp file is produced, upload it to a site of your choice, or use Image Uploader. I upload to Imgur.com for images & load.to for files. Neither need an account. Give us the link.

Image Uploader
http://www.softpedia.com/get/Intern...
http://www.softpedia.com/progScreen...
http://zenden.ws/imageuploader_ru

How to use for files.
http://i.imgur.com/FhtnM6c.gif
http://i.imgur.com/yBtjlpb.gif
http://i.imgur.com/txFkgpT.gif

Free file sharing sites come & go, if Imgur.com & load.to are too busy ( or not working ) here are others to try.
free file upload no account needed
http://is.gd/ije9W6
http://www.zippyshare.com/
http://www.filedropper.com/index.php
http://www.wikisend.com/
https://www.sendspace.com/
http://www.megafileupload.com/


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