Computer doesn recognize hard drive or DVD dr

February 11, 2011 at 20:40:43
Specs: Windows 7, 6gb
I can't believe this happend again! I have Win 7 64bit and the other day I noticed the Windows update had a new update to install. So I 'shut down' the computer so Win update can download and the next day my computer is not working properly. Now when I boot the computer it says that "no drives are found". If I keep trying to boot and trying to boot It will eventually boot to the desktop after maybe 5-10 tries. I tried system restore...nothing. I would just reinstal windows but the problem is my computer doesnt recognize the DVD drive either! This problem happend once before about 3 months ago right after a Win update. I got lucky during one of the millionth trys and the computer recognized the DVD rom so I reinstalled Windows and all was good until the other day. I guess my questions is 1. Why is windows update damaging my computer 2. How can I get my computer to recognize my DVD rom so I can reinstall Windows.
BTW even when I try to boot from the disk it doesnt work. Thanks in advance for your help.

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#1
February 12, 2011 at 05:40:49
Try tapping the F8 key constantly at startup. If you are able to get the menu up, choose Safe Mode. Try doing a System Restore from Safe Mode.

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#2
February 12, 2011 at 06:19:50
If you can get into windows go to device manager and manually roll back the drivers on the system components, first with ones marked inoperative. I've found that windows update sometimes feeds me a driver that's incompatible with my hardware. Thankfully it's never hosed my system. After I'm running again I go back to Update and mark that update "never show this again".

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#3
February 12, 2011 at 12:13:14
How would Windows update be able to download an update if the computer was turned off? Makes no sense.

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#4
February 12, 2011 at 12:56:04
@ Othehill. LOL you can't bud. Maybe I wasnt clear enough. You know when windows let's you know that there is a new update to install? You can see the windows update 'shield' icon on top of the "shut down" button. When you select that, the computer will do the windows update and then turn off your computer. That is what I ment.

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#5
February 12, 2011 at 13:05:57
@Paul1149, thanks for the tip. I tried to roll back the drivers but the "roll back drivers" button was greyed out. I'm guessing there was no driver to roll back too. That probably b/c the only two drives that are showing under 'DVD/CD-ROM drives' are Elby Clonedrive scsi cdrom device and MagicISO virtual DVD-ROM0000. Those are just clone drives and not the actuall DVD drive itself. The 'actual' DVD drive doent even show up.

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