compaq presario cq62 cannot reboot

January 22, 2013 at 22:43:49
Specs: windows 7 sp2
I have a Compaq,presario cq, 62 and i cant reboot and when i use safe mode command prompt the screen freezes while loading windows files it freezes in the same place every time tried starting it in every other start option but then the screen freezes when it shows the window logo

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January 22, 2013 at 23:08:54
Test the hard drive with the manufacturer's diagnostic software which loads from a bootable CD. The links are here:

To make a CD from the ISO file use IMGBurn on a working computer which has a CD-burner:

Boot your Compaq from that CD and the testing software will open. Select your Compaq's hard drive and choose the "Long" or "Extended" test.

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January 23, 2013 at 07:42:55
If all else fails and you can get to a command prompt, try System Restore to a date/time before the problem, like this:

Always pop back and let us know the outcome - thanks

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