compaq hp tech support

September 15, 2014 at 09:10:22
Specs: Windows 7
Trying to restore Compaq Presario CQ61 - 415SA back to factory settings. pressing F11 on startup but just loads up as normal. Have tried F10 as well

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#1
September 15, 2014 at 10:22:00
Turn the computer off completely, then restart it & immediately & repeatedly tap the F11 key.

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#2
September 15, 2014 at 13:01:26
Have tried that but F11 not working, no recovery info coming up

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#3
September 15, 2014 at 13:29:29
Do yet get the “Press <F11> for recovery” message after restarting?

This is another way apparently:
Select Start > All Programs > Recovery Manager > Recovery Manager

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
September 15, 2014 at 13:36:19
These links may be of help?

http://tinyurl.com/q8vw45g

http://h10032.www1.hp.com/ctg/Manua...

http://www.youtube.com/watch?v=MJ5o...

Incidentally I couldn't find your exact model on the USA site; but it does seem to appear on the UK site for hp/compaq...


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#5
September 15, 2014 at 14:14:42
I found an HP link that appears to be USA.

http://h10025.www1.hp.com/ewfrf/wc/...

There is a recall on SOME HP power cords to the power adapter.

message edited by OtheHill


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#6
September 15, 2014 at 14:33:23
Tis odd 'cos when I dun a model search the model as posted including the - 415SA suffix, it didn't appear in the list with that suffix. Other suffixes yes, but not one?

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#7
September 15, 2014 at 15:16:37
Yes that is odd, I am in the uk though

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#8
September 15, 2014 at 15:39:11
This UK Google search gives it a mention:
https://www.google.co.uk/webhp?hl=e...

Duffy
Any comment on #3?

EDIT:
I too am in the UK.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#9
September 17, 2014 at 10:47:11
Managed to restore to factory settings at last but still very slow and sluggish and not doing what it should

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#10
September 17, 2014 at 11:21:46
Is it slow to do anything or just on the internet or in some specific situation? Let us know if there are any other symptoms too.

What did you do to get the factory restore to work?

Presumably that slowness was why you did the factory restore. Most likely you have a hardware fault but there's a vague possibility of a boot sector virus.

Always pop back and let us know the outcome - thanks


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#11
September 17, 2014 at 12:31:10
With Derek's comment/observation in mind... might be useful to run a non Windows based scanner and see if there are any nasties lurking about..

Perhaps download the Kaspersky Rescue Disk and run that?

http://support.kaspersky.co.uk/viru...

It's a safe to use freebie.

Save theISO; burn to a DVD; boot with the DVD.

It will load itself into RAM only; then it will go on-line to update itself; after-which it will scan fully (if you opt to - and I would) the whole hard drive and fix (deal with) anything it finds...

It is Linux based disk; will not load onto the hard drive (unless you tell it to...) and thus can find many a pest that otherwise would hide itself within Windows itself when Windows boots up.

If things are still "slow" after that post back and perhaps a few other items to run can/will be suggested... Possibly one of our more experienced resident pest removers... will come across and have a look-see and advise more serious interventions...


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