Compaq CQ50 factory restore, back to Vista

January 17, 2011 at 04:00:43
Specs: Windows 7, 1.9 ghz Ahtlon/ 2GB
I have a Compaq CQ50 laptop that was originally installed with Vista. Last winter I upgraded to Windows 7 (upgrade install, not fresh) and I want to go back to Vista as I can't fix the following issues: usb randomly flakes out, HDMI output doesn't recognize my projector or monitor (it did on Vista), Windows 7 doesn't auto refresh (requiring F5 hits constantly) and a few other niggles. Others with this laptop have complained of the same, no amount of updating has rectified these issues. I DO NOT have any recovery discs (my bad). However there is a recovery partition. I should be able to hit F11 on startup and restore the computer to factory settings, HP advised me this is only possible if I didn't change the OS (it only works under Vista). Brilliant. I'm in Korea and don't wanna pay to have the discs sent to me including shipping and waiting for them, it's not cheap to send out to this neck of the woods!

How can I load the recovery partition and return it to the factory Vista settings? The recovery drive is D but it doesn't appear to be active and I can't access it in Windows 7 (I just get a warning not to tamper with it when I click on it).

Can I revert back to the factory settings without leaving myself DOA from the recovery partition?


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#1
January 17, 2011 at 07:51:35
Did you try F11, it should still work, but you will be reverted back to the original O/S of Vista, which is what you want. I would save all important data before attempting this....just in case!

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#2
January 17, 2011 at 08:19:52
When you upgraded to Windows 7, did you install ALL windows 7 drivers for you system that were/are available on the manufacturer's site? This is VERY important for everything to operate properly after the upgrade install. I personally would not readily abandon Windows 7 since it is a better system, but try reinstalling the drivers first or doing a repair install and then updating the drivers again.

As for as the recovery partition, it SHOULD work, but not from within Windows 7, from the recovery partition itself through the 'F' key they specify. Try a different tech support person at the factory, preferably one who knows computers, rather than just reading from a manual to be sure. If you are not using the phone support but online support, try a different time (many hours earlier or later). IMPORTANT: If you do the factory restore, you will loose all data on the hard drive so back up to an external drive.

You have to be a little bit crazy to keep you from going insane.


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#3
January 17, 2011 at 15:58:32
Hi, yes I tried F11 (and also tapping it non-stop since reboot) and no luck. The other function keys (enter Bios, select boot drive etc) work just fine though.

I did fully update the system prior to upgrading to Win 7 and the upgrade adviser utility reported no issues. Seems this particular laptop has been plagued though.

I did speak to another rep, made no reference to my previous contact attempt and got the same story. F11 only works if Vista is the active OS, which most certainly seems to be true. The rep said HP can only support sending me the recovery discs and couldn't offer support on restoring the computer using the recovery drive without using the F11 function... which is what brought me here.

Does anyone know how to do that without using F11?

Thanks for your time and replies so far.


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Related Solutions

#4
January 17, 2011 at 21:16:10
Make your own recovery disk from:
http://neosmart.net/blog/2009/windo...
Others here often recommend it, so you should be good.
WAIT!! That's Windows 7....
Try here:
http://neosmart.net/blog/2008/windo...
(you will probably need to download your drivers for Vista from manufacturer's site since this is generic and will not have your specific drivers.)
No luck with updating drivers with W7? Giving up?
Well, Good luck. Hope everything works out for you.

You have to be a little bit crazy to keep you from going insane.


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