code 80240016 updating windows

Dell - inspiron 17.3" laptop - 4gb memor...
December 28, 2019 at 17:04:56
Specs: Windows 7, Intel p6100 2.0 Ghz/4GB
I am continuing to try fix my sisters computer and I am having the above problem when trying to perform a windows update.

See More: code 80240016 updating windows

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#1
December 28, 2019 at 17:10:09
I thought I changed the tag. It probably doesn't matter but this computer is a Toshiba Satellite C650.

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#2
December 28, 2019 at 21:26:20

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#3
December 29, 2019 at 14:44:38
Thanks rrider....I will have a look

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Related Solutions

#4
December 30, 2019 at 06:55:48
did you happen to run that one popular windows cleanup powershell script?

i got an update that doesnt install as it is depended on onedrive....

i've tried really hard to get rid of it so there is no trace ":)

i5-6600K[delid]@4.828GHz Core/4.627 Cache@1.456v | 2x8GB DDR4-3353MHzCL14@1.49v | Sapphire Nitro+ SE RX 590 8GB@1620Mhz core@1.13v/2236MHz


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#5
January 8, 2020 at 21:33:10
Now I have a code 8E5E05F6. Trusted installer kept running every 5 seconds taking up huge amounts of CPU so I had to turn off automatic updates.

One suggestion is to reset Windows updates but I can't get wuauserv to stop successfully.


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#6
January 8, 2020 at 22:27:40

"I can't get wuauserv to stop successfully"

1: Open Command Prompt (Admin). Leave Command Prompt open until finished, if you reboot, you will have to do this again.

2: Type ( or Copy & Paste ) net stop wuauserv & then hit Enter.

3: Type ( or Copy & Paste ) net stop bits & then hit Enter.

4: Browse to the C:\Windows\SoftwareDistribution folder and delete all the files and folders inside. Press Ctrl+A to Select All and then Delete.

5: Type ( or Copy & Paste ) net start wuauserv & then hit Enter.

6: Type ( or Copy & Paste ) net start bits & then hit Enter.

You may have to do the above more than once, it seems to depend on how many updates are there.

message edited by Johnw


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#7
January 8, 2020 at 23:33:16
So I reset and -regisered tewidiws update components and then got one upgrade to work. I then tried another update and got the same error message. Going to reboot and try again.

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#8
January 8, 2020 at 23:40:57
Use their troubleshooter if needed.

Description of the Windows Update Troubleshooter
https://support.microsoft.com/en-au...


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#9
January 9, 2020 at 00:17:40
Okay I will try run it again.

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#10
January 9, 2020 at 01:09:08
Another way, make a note of the update numbers, then download them direct from MS.
https://www.catalog.update.microsof...

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#11
January 9, 2020 at 02:44:25
If still having problems, upload screenshot of System please.
Same as picture 2 in this sample link.
https://pc.net/helpcenter/answers/v...

http://en.directupload.net/ or https://i.imgur.com/


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#12
January 9, 2020 at 16:11:25
hi everyone,

Not sure if things are okay or not. Before I ran the reset there were 6 updates available (2 important and 4 optional). I was able to get one of the important updates to work, but as mentioned earlier, the second one failed,

Well after the reset the check for updates now takes 12-15 minutes to run but does not find anything. Because automatic updates is normally turned on by default I am not sure if 12-15 minutes is normal or not. I guess I have to make sure the next time an update is available but windows 7 support ending soon there might not be any.


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#13
January 9, 2020 at 16:23:03
"Because automatic updates is normally turned on by default
Turn it off.
"I am not sure if 12-15 minutes is normal"
Now test.

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#14
January 9, 2020 at 16:48:44
I did have it turned off. That is why I did a manual check.

I just noticed the computer is saying that there are updates available. I checked them and it the same 4 optional and 1 important, that was there before. I am trying to install the 1 important one.


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#15
January 9, 2020 at 19:33:04
So the one important update installed successfully. I then tried one of the optional ones and it failed. I picked a different optional one and it failed as well. I am going to reboot and then try it again.

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#16
January 9, 2020 at 20:12:28
Go to the SoftwareDistribution folder and delete all the files and folders inside.

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#17
January 9, 2020 at 21:52:53
so I really have a problem now. I can't reboot anymore. It gives me two choices (normal or repair). I have tried repair but it finally ends with 'Startup repair cannot repair this computer automatically'.

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#18
January 9, 2020 at 21:56:05
the log from the repair has the following;

A patch is preventing the system from startup.


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#19
January 9, 2020 at 22:29:25
Also I noticed all the tests say completed successfully but with an error code 0x0

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#20
January 9, 2020 at 22:57:49
"A patch is preventing the system from startup"

How to use a Lazesoft Windows Recovery CD or USB device to fix the boot problems if your Windows operating system does not start correctly.
"It is very common for PC users to be faced with a Windows crash. When this happens, the dreaded 'Blue Screen of Death' pops up, or your PC has a black screen and can not boot or start up"

Lazesoft Recovery Suite Home
https://www.softpedia.com/get/Syste...
http://www.lazesoft.com/lazesoft-re...
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
http://fs5.directupload.net/images/...
Lazesoft Recovery Suite Home video tutorial
https://vimeo.com/106789683
Tutorials
http://www.lazesoft.com/guide.html
How to Boot a Computer from a Lazesoft Recovery USB Device
http://www.lazesoft.com/create-a-bo...
How to Burn a Lazesoft Recovery CD
http://www.lazesoft.com/burn-a-boot...


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#21
January 10, 2020 at 01:04:22
More ways here.

https://www.wintips.org/fix-windows...
https://support.microsoft.com/en-us...

message edited by Johnw


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#22
January 10, 2020 at 15:14:50
I tried doing a repair in the first link. It was unable to find a problem. I then tired to do a system restore back to Jan 8th (automatic restore point) before I started doing anything. That failed because it was unable to extract from the file and it said the file was damaged during the restore point.

I tried restoring to a later restore point. In the meantime I am downloading the System Update Readiness Tool.If I can get a restore point to work where I can boot successfully again, I will try it.


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#23
January 10, 2020 at 15:19:34
Okay that restore point failed also with 'an unspecified error occurred during system restore. (0x8000ffff).

I am going to look at the Lazesoft and see if that helps me at all.


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#24
January 10, 2020 at 15:20:45
"I tried doing a repair in the first link"
What do you call the first link?

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#25
January 10, 2020 at 20:19:41
The first one listed.

https://www.wintips.org/fix-windows...

Somehow by clicking on what options were available to me it looks like another repair ran. It took a long time but when I came back to the computer, it was sitting at the login prompt. I logged into windows and am going to check for updates again. I am not sure what it is but should I run the System Update Readiness Tool before attempting any more updates?


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#26
January 10, 2020 at 20:28:34
"System Update Readiness Tool before attempting any more updates?"
Won't hurt.

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#27
January 10, 2020 at 21:02:48
The download looks like a windows update (Windows6.1-KB947821-v34-x64.msu). The instructions tell me to run DISM.exe ut there is no mention about doing anything with the msu file. Do I just double click on it?

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#28
January 10, 2020 at 21:12:46
I figured it out.....I was looking at the instructions for a different platform.

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#29
January 10, 2020 at 22:05:10
not looking good.....it's still installing after an hour....the progress bar looks like it is 90-95% there

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#30
January 10, 2020 at 22:06:50
And just as I said that it finished

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#31
January 10, 2020 at 22:25:40
Any errors to fix?

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#32
January 10, 2020 at 22:33:10
No it didn't show any. I installed the next update and the computer wanted a restart. It is configuring updates and is at 30%

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#33
January 10, 2020 at 23:04:02
so the important update finished, I rebooted, it did the configuration and then restarted into windows so I picked one of the optional updates (there are 4). It failed on code 80070490.

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#34
January 10, 2020 at 23:34:24
John,

I amy have overlooked something. In the link you sent (https://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness) for windows 7 it talks about downloading the file. For windows 10, 8, 8.1, and Server 2012 it just tells you run DISM. I am not sure but maybe in these versions it is already installed. After I installed the patch I dowloaded I didn't run anything, and I am guessing I should have. The document is certainly not written very clear. Is it your understanding I should run DISM even for Windows 7?


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#35
January 10, 2020 at 23:37:27
Run Windows Repair

Disable your antivirus program before running Windows Repair.
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
https://www.computerhope.com/issues...

Start at Step 1 ( very important ) do all the steps until you get to the final step ( Repairs ) Reboot when finished.
Right click on the exe & click on > Run as administrator.
https://www.softpedia.com/get/Tweak...
http://i1-win.softpedia-static.com/...
https://imgur.com/IvnLJlG
https://imgur.com/mFvvNRO
https://www.tweaking.com/
https://www.tweaking.com/content/pa...
Windows Repair (All In One) Tips (3) Run the repairs twice! (Run repairs, reboot, run repairs in Safe mode with Networking again)
http://www.tweaking.com/articles/pa...
https://i.imgur.com/iEkCjsv.gif
Forum
http://www.tweaking.com/forums/
How to use.
http://imgur.com/cCYM5qk
http://imgur.com/9pUd75D
http://imgur.com/ndNdiGy
http://imgur.com/HOARzgK
http://imgur.com/bBmJ2WM
http://imgur.com/BQhu2Ya


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#36
January 10, 2020 at 23:47:29
"Is it your understanding I should run DISM even for Windows 7?"
Yes.
Download the appropriate tool.
Move it onto the desktop, double click on it to run.

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#37
January 11, 2020 at 00:17:30
"The document is certainly not written very clear"
The header says.
using the DISM or System Update Readiness tool
https://support.microsoft.com/en-au...

Extract from the link.

"Click Download on the Download Center webpage, then do one of the following:
To install the tool immediately, click Open or Run, and then follow the instructions on your screen.
To install the tool later, click Save, and then download the installation file to your computer. When you're ready to install the tool, double-click the file.
In the Windows Update Standalone Installer dialog box, click Yes.
Windows Update Standalone Installer dialog box
When the tool is being installed, it automatically runs. Although it typically takes less than 15 minutes to run, it might take much longer on some computers. Even if the progress bar seems to stop, the scan is still running, so don't click Cancel.

Download and Install updates - The updates are being installed progress window
When you see Installation complete, click Close.
Download and install Updates - Installation complete
Reinstall the update or service pack you were trying to install previously.

To manually fix corruption errors that the tool detects but can't fixed, see How to fix errors that are found in the CheckSUR.log."

message edited by Johnw


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#38
January 11, 2020 at 11:15:04
morning John,

here is what I did last night before calling it a night.

- Downloaded windows repair
- Disabled antivirus
- Powered off computer
- Unplugged the power
- Removed the battery
- Press the power on button 5 times
- Plugged power back in (left battery out)
- Powered up computer (would not start normally)
- Picked repair option (let it run overnight)


- Woke up this morning with the computer saying it couldn’t perform the repair
- Tried again no luck
- Ran a system restore from before the latest update (successful)
- Tried to reboot (still won’t boot up to windows)


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#39
January 11, 2020 at 11:41:21
john,

i did another restore and now i got to the login screen. Shall i start over from the beginning including the power reset?


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#40
January 11, 2020 at 13:24:39
John,

The problem is when I install the System Readiness Update Tool it doesn't running anything else automatically. It installs Windows6.1-KB947821-v34-x64.msu and thats it. That is why I wondered if I am now suppose to run DSIM manually.

When I did I got a message that says 'The restorehealth option is not recognized in this context.'


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#41
January 11, 2020 at 14:42:35
Morning bccamper, everything points to running windows repair again, skip the power reset.

The only other thing of concern, you don't mention running it in Safe mode.


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#42
January 11, 2020 at 14:52:11
okay I'll do that.

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#43
January 11, 2020 at 15:00:26
Before you start windows repair, upload these logs please, so I can be going through them looking for more clues.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt) on the Desktop.
The logs are large, upload them using one of these. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the links please.
http://www.fileconvoy.com/index.php
https://i.imgur.com/7UiiqWr.gif
https://i.imgur.com/6N1gfOj.gif
http://www.filedropper.com/
https://go4up.com/


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#44
January 11, 2020 at 15:23:43
Looks like I was too late re Farbar, after you have finished thr repair will be Ok.

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#45
January 11, 2020 at 16:33:22
John

Is there are 32 bit and a 64 bit version of repair? I downloaded on this machines and transferred to the problem machine and I am getting a message bout system compatibility.


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#46
January 11, 2020 at 16:43:06
"Is there are 32 bit and a 64 bit version of repair?"
No.

Proceed to Farbar please.


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#47
January 11, 2020 at 16:58:06
This is getting to be something like paranormal like. I downloaded Windows repair, copied it to the USB stick, and then copied to the problem machine. After I started having problems installing and running, I tried copying to the USB stick again, but when I tried copying to the problem machine I got copy errors. When I look at the directories on the USB stick they all look like this and now I ca't delete them. When I try it tells the file is no longer located at the location, which is the same message I was getting when I tried to copy onto the problem. I wonder if it is ironic that Ghost Busters is on lol

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#48
January 11, 2020 at 17:04:30
I forgot to include the image

https://imgur.com/a/Xs05MJg


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#49
January 11, 2020 at 17:06:46
Still waiting on the Farbar logs.

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#50
January 11, 2020 at 17:11:06
Just saw you post about Farbar. I can try it.

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#51
January 11, 2020 at 17:53:35
Here is the link John.

http://www.fileconvoy.com/dfl.php?i...


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#52
January 11, 2020 at 17:58:12
Got them.

Next step.

Please download Dr.Web CureIt and save it to your Desktop. DO NOT perform a scan, until you get it on your desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop. (If this is not possible, this program is portable, and runs right from the location it is downloaded to, like a USB drive or SD card.)
https://www.softpedia.com/get/Antiv...
http://filehippo.com/download_dr_we...
http://www.freedrweb.com/cureit//
http://www.freedrweb.com/cureit/?ln...
ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe
Documentation
http://download.geo.drweb.com/pub/d...

Copy & Paste the contents of the log into a text file & upload it here.
No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the link please.
http://www.fileconvoy.com/index.php
https://i.imgur.com/7UiiqWr.gif
https://i.imgur.com/6N1gfOj.gif


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#53
January 11, 2020 at 18:37:51
John I downloaded cureit from the softpedia link. I downloaded to a USB stick and the ported to the desktop on the problem machine. When I tried to run it said it was not compatible, but I don't see a 32/64 bit difference. When downloading from filehippo it is downloading a file called 3n2i7na1.exe.

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#54
January 11, 2020 at 19:10:29
bccamper, your Farbar logs show that the system files are not signed.
This is not normal, something has changed them, usually something very serious.

We can keep on trying or reinstall W7.

Let me know & if you go for a clean install, I will point you in the right direction.

message edited by Johnw


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#55
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#56
January 11, 2020 at 20:43:54
John,

If you are referring to restoring the machine back to its original purchase condition, I had this in mind already. I saw a Toshiba Recovery process which I wondered if that is what that does. You are doing the yeoman's work to try and get this machine back to a healthy state so if you think we are at the point where nothing else can be done, I will leave that call to you.

I guess the other thing is the machine seems to be working right now (other than Windows updates). Considering Windows 7 is no longer supported as of this month, there probably won't be anymore. I have to think about whether this machine can even be updated to Windows 10.


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#57
January 11, 2020 at 21:14:23
"I will leave that call to you"
Give my post #55 a try first.

"I saw a Toshiba Recovery process which I wondered if that is what that does"
A clean install will go even further, all Toshiba lurking bits will be gone.

"I have to think about whether this machine can even be updated to Windows 10"
Reinstalling W10 will work, starting with a clean drive.
You have enough grunt to run 64-bit.

message edited by Johnw


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#58
January 11, 2020 at 21:21:03
Okay with #55 I am creating a boot cd and booting from it?

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#59
January 12, 2020 at 10:03:21
morning John....I booted from the CD and ran the scan. It found the following two items;

hosts
Winlogin, Userinit

I neutralized both and now I am rerunning the scan.

I noticed this seem to get my wifi back.


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#60
January 12, 2020 at 10:40:09
John,

The rescan of Dr.Web Livedisk ran clean.


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#61
January 12, 2020 at 11:48:18
Morning bccamper.
At last we are on the right track.

Next step.

Copy & Paste only the text in Blue below & save it into Notepad on your Desktop & name it fixlist.txt
NOTE: It is important that Notepad is used. The fix will not work if Word or some other program is used.
NOTE: It is important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

CreateRestorePoint:
emptytemp:
closeprocesses:
HKU\S-1-5-21-1285057853-383854099-2878224138-1000\...\ChromeHTML: -> <==== ATTENTION
ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No File
HKLM\...\Run: [] => [X]
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION
FF HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION
SearchScopes: HKLM -> DefaultScope {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKLM -> {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKLM-x32 -> DefaultScope {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKLM-x32 -> {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKU\S-1-5-21-1285057853-383854099-2878224138-1000 -> DefaultScope {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKU\S-1-5-21-1285057853-383854099-2878224138-1000 -> {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
BHO-x32: No Name -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> No File
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
U1 aswbdisk; no ImagePath
2016-08-30 20:47 - 2019-07-05 23:46 - 000000350 _____ () C:\Users\LadyTara\AppData\Roaming\wklnhst.dat

Open FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that, let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply.
Refer these SS if needed.
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...


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#62
January 12, 2020 at 12:17:26
John,

Here is the log. Just one point. When I had DrWeb DVD booted, it seem to indicate wifi connections were available. Now that I went back to windows they are not available again.

Fix result of Farbar Recovery Scan Tool (x64) Version: 08-01-2020
Ran by LadyTara (12-01-2020 12:07:06) Run:1
Running from C:\data\desktop
Loaded Profiles: LadyTara (Available Profiles: LadyTara)
Boot Mode: Normal
==============================================

fixlist content:
*****************
CreateRestorePoint:
emptytemp:
closeprocesses:
HKU\S-1-5-21-1285057853-383854099-2878224138-1000\...\ChromeHTML: -> <==== ATTENTION
ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No File
HKLM\...\Run: [] => [X]
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION
FF HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION
SearchScopes: HKLM -> DefaultScope {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKLM -> {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKLM-x32 -> DefaultScope {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKLM-x32 -> {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKU\S-1-5-21-1285057853-383854099-2878224138-1000 -> DefaultScope {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKU\S-1-5-21-1285057853-383854099-2878224138-1000 -> {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
BHO-x32: No Name -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> No File
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
U1 aswbdisk; no ImagePath
2016-08-30 20:47 - 2019-07-05 23:46 - 000000350 _____ () C:\Users\LadyTara\AppData\Roaming\wklnhst.dat
*****************

Restore point was successfully created.
Processes closed successfully.
HKU\S-1-5-21-1285057853-383854099-2878224138-1000_Classes\ChromeHTML => removed successfully
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\00asw => removed successfully
"HKLM\Software\Microsoft\Windows\CurrentVersion\Run\\" => removed successfully
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender => removed successfully
HKLM\SOFTWARE\Policies\Mozilla => removed successfully
HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}" => value restored successfully
HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{67A2568C-7A0A-4EED-AECC-B5405DE63B64} => removed successfully
HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\\"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}" => value restored successfully
HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{67A2568C-7A0A-4EED-AECC-B5405DE63B64} => removed successfully
"HKU\S-1-5-21-1285057853-383854099-2878224138-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope" => removed successfully
HKU\S-1-5-21-1285057853-383854099-2878224138-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{67A2568C-7A0A-4EED-AECC-B5405DE63B64} => removed successfully
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9} => removed successfully
HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE => removed successfully
HKLM\Software\Wow6432Node\MozillaPlugins\@microsoft.com/GENUINE => removed successfully
HKLM\System\CurrentControlSet\Services\aswbdisk => removed successfully
aswbdisk => service removed successfully
C:\Users\LadyTara\AppData\Roaming\wklnhst.dat => moved successfully

=========== EmptyTemp: ==========

BITS transfer queue => 8388608 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 5988412 B
Java, Flash, Steam htmlcache => 1121 B
Windows/system/drivers => 25616217 B
Edge => 0 B
Chrome => 139141827 B
Firefox => 0 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Users => 0 B
Default => 33058 B
Public => 33058 B
ProgramData => 33058 B
systemprofile => 66244 B
systemprofile32 => 132332 B
LocalService => 165390 B
NetworkService => 227510 B
LadyTara => 2944395 B

RecycleBin => 40188 B
EmptyTemp: => 174.3 MB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 12:08:13 ====


Report •

#63
January 12, 2020 at 12:22:09
"Now that I went back to windows they are not available again?
Ok, let me know if that is still a issue as we progress.

Here are the next 2 steps.

Step 1: Run AdwCleaner
https://www.softpedia.com/get/Antiv...
https://www.bleepingcomputer.com/do...
https://www.malwarebytes.com/adwcle...
https://toolslib.net/downloads/view...
Close all open programs and internet browsers.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan Now
Click on Quarantine for all it finds.
Reboot.
Please Copy & Paste the contents of that logfile with your next reply.
https://i.imgur.com/qERgl4y.gif

Step 2: Run Malwarebytes Anti-Malware ( MBAM ) Use Threat Scan. Make sure Rootkit scan is on.
After a restart ( if required ) Copy & Paste the contents of the scan into your reply.

message edited by Johnw


Report •

#64
January 12, 2020 at 12:54:02
John,

I am running adwcleaner 8.01. I am t the point where it shows the Preinstalled software. Nothing is checked. At this point I don't see a Cleaning button. I have Quarntine or Cancel. The good news is that the PUP count still seem to be at 0 when it switched to the preinstall software screen.


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#65
January 12, 2020 at 13:03:22
Just ran mine, they have changed things.
Dashboard now asks to Quarantine things.

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#66
January 12, 2020 at 13:05:19
It seems if there is nothing to Quarantine then clicking the button does nothing.

Report •

#67
January 12, 2020 at 13:08:20
Yep, you are clean.

Have you run MBAM? Step2:

message edited by Johnw


Report •

#68
January 12, 2020 at 13:16:23
no I will do it now, however without internet I will not be able to update the definitions. I will try download a new install from my computer.

Report •

#69
January 12, 2020 at 13:19:28
"however without internet"
Are you saying you don't have a cable connection as well?

Report •

#70
January 12, 2020 at 13:22:49
hmmmmmmmmmmm good thought. I never thought of that. The bad practice of a laptop. Let me try.

Report •

#71
January 12, 2020 at 13:23:29
Definition updates.
https://www.techspot.com/downloads/...

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#72
January 12, 2020 at 13:41:20
John,

no internet with wired either. I tested on my wife's machine and it was working so I connected it to the problem laptop. I tried disabling and enabling the Local Area Connection but no success. I tried an ipconfig /all from elevated cmd and got this message;

this program can't start because dhcpcsvc.dll is missing from your computer.

Not sure how many files are missing but can I get it from my wife's Win 7 computer?


Report •

#73
January 12, 2020 at 13:45:29
I did find multiple occurrences of the file in various formats. For example in c:\windows\system32 I see dhcpcsvc(111).dll

Report •

#74
January 12, 2020 at 13:48:35
"Not sure how many files are missing"
I have to memorize this post, I've forgotten how far you got running Windows Repair ( Tweaking.com )
One of the steps, is to replace all missing files.

"it seem to indicate wifi connections were available. Now that I went back to windows they are not available again"
Network Troubleshooting in Windows 7
https://www.home-network-help.com/n...


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#75
January 12, 2020 at 13:55:39
How to Fix Corrupted System Files with SFC /scannow in Windows
http://blog.drivethelife.com/how-to...

Use Lazesoft, if SFC doesn't work.
Lazesoft Recovery Suite Home
https://www.softpedia.com/get/Syste...
http://www.lazesoft.com/lazesoft-re...
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
Lazesoft Recovery Suite Home video tutorial
https://vimeo.com/106789683
Tutorials
http://www.lazesoft.com/guide.html
Insert your Lazesoft boot drive, hit the Start button & get the boot menu ( press F11 on my comp ) it's displayed down the bottom of your boot screen.
From that screen > Hard Disk hit Enter.
USB > hit Enter.
Adjust if using CD or DVD.
Once Lazesoft has loaded, click on Windows Recovery ( in the green section )
Click OK next.
Click the tab > Repair Tools.
Scroll down to > Additional Tools & click.
Click > Run SFC.


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#76
January 12, 2020 at 15:26:59
SFC found some corrupted files but could fix all of them.

Here is the link for the CBS.log

http://www.fileconvoy.com/dfl.php?i...

Try the lazesoft now?


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#77
January 12, 2020 at 15:34:30
Yes, won't hurt to run the one click fix as per my first post.
http://fs5.directupload.net/images/...

Then run Windows Repair in Safe mode as per my SS, but skip all steps & go straight to the last step ( Repair )

message edited by Johnw


Report •

#78
January 12, 2020 at 16:06:34
John,

Having problems with 32/64 bit again. Is Lazesoft supposed to be a bootable DVD or just an executable. From your link I downloaded lsrshsetup.exe but when I ran it it complains about compatibility issues.


Report •

#79
January 12, 2020 at 16:18:19
Lazesoft is a boot disk.
Right click on lsrshsetup.exe, hit burn & you will have a bootable disk.

Don't forget after every tool you run, let me know if you have got the internet connection working.


Report •

#80
January 12, 2020 at 16:55:59
"SFC found some corrupted files but could fix all of them"
562 files fixed.
https://i.imgur.com/1aEkEnf.gif


Report •

#81
January 12, 2020 at 17:00:24
SFC from lazesoft is running. Hopefully is gives better results.

Report •

#82
January 12, 2020 at 17:09:23
"SFC found some corrupted files but could fix all of them"
Did you mean could not?

message edited by Johnw


Report •

#83
January 12, 2020 at 17:22:07
It finished with;

Windows Resource Protection did not find any integrity violations

Rebooted to windows. It might have been after the first sfc but wifi is working now as well as wired connection.

Run Malwarebytes?


Report •

#84
January 12, 2020 at 17:30:52
"Run Malwarebytes?"
Yep, run Malwarebytes.

Report •

#85
January 12, 2020 at 18:05:10
All good with Malwarebytes

Report •

#86
January 12, 2020 at 18:06:33
We are on the home run, nearly finished. Stay with the cable connection as much as you can, it is faster & safer than wireless.

Download ComboFix to your Desktop & then run. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Copy & Paste the contents of the log in your next post please. ComboFix's log should be located at C:\COMBOFIX.TXT.
Copy & Paste the report contents in your next reply, or if too large upload the log using File Convoy. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the link please.
http://www.fileconvoy.com/index.php
https://i.imgur.com/7UiiqWr.gif
https://i.imgur.com/6N1gfOj.gif
http://www.bleepingcomputer.com/dow...
http://download.bleepingcomputer.co...

message edited by Johnw


Report •

#87
January 12, 2020 at 22:23:11
http://www.fileconvoy.com/dfl.php?i...

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#88
January 12, 2020 at 22:29:24
I see CCleaner is installed, I have been using the Wise tools for about 10 years.

Next steps.

Run both of these, in this order. Let me know when done please.

1: Wise Disk Cleaner ( Run the 1st three tabs, left to right. I use default settings, leave boxes that are unchecked, unchecked )
https://www.softpedia.com/get/Syste...
http://www.freewarefiles.com/Wise-D...
http://www.freewarefiles.com/screen...
http://www.wisecleaner.com/download...
http://i.imgur.com/Jecnfvb.gif
http://i.imgur.com/0xHwdom.gif
https://i.imgur.com/q8GRvVw.gif
https://i.imgur.com/ImAsNPL.gif
https://i.imgur.com/ad7SEKM.gif

2: Wise Registry Cleaner ( Only use Registry Cleaner & with default settings. Don't use System Tuneup, that is for Experts, you really have to know what you are doing )
https://www.softpedia.com/get/Tweak...
http://www.freewarefiles.com/Wise-R...
http://www.freewarefiles.com/screen...
http://www.wisecleaner.com/wiseregi...
http://i.imgur.com/Qy7HWcA.gif
http://fs1.directupload.net/images/...
http://fs1.directupload.net/images/...
http://fs1.directupload.net/images/...


Report •

#89
January 13, 2020 at 09:00:55
Common Cleaner - 1912 files, a total of 2.4GB, were found. 265 traces were found
ran clean
re-scan was – 13 files, a total of 26.50MB, 1 traces were found
ran cean
re-scan - 9 files, a total of 26.50MB
ran cean
re-scan - 9 files, a total of 26.50MB
ran clean
re-scan – 9 files again.

I guess it has done what it can


Advanced Cleaner – 43 files, a total of 336.1 MB, were found
Re-scan – 2 files, a total of 513,0 KB, were found (I had MS Word open to note what happened at each step)

slimming system - 12 items, a total of 2.9 GB disk space will be freed after slimming down
ran remove - I removed all but Window help files and Wallpaper Files of Windows

Onto the second part.

Also John, I wanted to mention that when I went to shutdown the machine last night is automatically started 3 updates. Things seem to be okay this morning.


Report •

#90
January 13, 2020 at 09:46:20
Registry cleaner - fast scan - 183 problems found - 182 fixed - failed to remove 1 problem

Registry cleaner - fast scan - 87 problems found - 4 unsafe to delete - 82 problems resolved - Failed to remove 1 problem


Report •

#91
January 13, 2020 at 13:44:27
Morning bccamper, didn't get up so early today, got up at 3.30 am yesterday, so I could get stuck into your problems.

Perfect, not removing some files is quite normal.

Need a SS response to my post #11 please.

message edited by Johnw


Report •

#92
January 13, 2020 at 16:05:47
Sorry john Obviously I missed that one.

https://imgur.com/a/zguh79y
https://imgur.com/a/p6YMjco


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#93
January 13, 2020 at 16:13:30
It was the usable memory I wanted to check, it's normal.

Download the new version of Farbar, run & upload the logs please.


Report •

#94
January 13, 2020 at 18:52:41
\do \i need to check the addition.txt checkbox?

Report •

#95
January 13, 2020 at 18:54:54
previous was supposed to be 'Do I'

looks like the farbar is the same size as the one I downloaded before.


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#96
January 13, 2020 at 19:10:47
"previous was supposed to be 'Do I"
Yes.

Report •

#97
January 13, 2020 at 19:14:39
sorry John, yes to the checkbox?

Report •

#98
January 13, 2020 at 19:25:19
Just to make sure we are talking about the same thing.

As per my post #43
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif


Report •

#99
Report •

#100
January 13, 2020 at 19:46:37
I think we have done as much as we can for the moment, lets see how it goes for the next 2 weeks. The errors that showing in the logs, may not effect your comp.

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#101
January 13, 2020 at 20:06:44
Okay John,

I owe you a world of thanks. You gave up so much to help get things back on track. A question about Wise Disk Cleaner and Wise Registry Cleaner. Should I be using these regularly instead of ccleaner?


Report •

#102
January 13, 2020 at 20:27:09
I use Wise on every comp I work on, hundreds & hundreds over the years. So yes, it is my choice.
Put it in your diary to use once a month, you will soon get the feel of how often you need to use them.

Report •

#103
January 13, 2020 at 20:41:47
Thanks again John, I'll be in touch

Report •

#104
January 18, 2020 at 11:53:56
Hi John,

Made it to my sisters last night to return her laptop. Today we went to start it up to try figure out when I gave her the replacement so we know approximately what files we need to copy back. I went to start it up and it came to the menu where I could start windows normally or do a repair. This was a surprise because I had restarted it a few times at home. I tried normal startup and saw a blue screen flash by and then it rebooted again. Of course MS is not smart enough to hold the window so you can read it. I am doing the repair option to see if it can start.


Report •

#105
January 18, 2020 at 12:24:00
John,

The computer won't boot-up. Really strange seems it has been sitting at home powered off since we last worked on it. I am going to try safe mode,


Report •

#106
January 18, 2020 at 12:27:03
John,

Safe mode is no go as well.


Report •

#107
January 18, 2020 at 12:53:05
John,

Got to go out for a while. Will check back later.


Report •

#108
January 18, 2020 at 16:06:55
Try the one step fix on the lazesoft boot disk.
Refer my post #20

Report •

#109
January 18, 2020 at 17:10:08
Okay thanks John, I will try it out.

Report •

#110
January 19, 2020 at 21:39:35
Hi John,

I ran the one clock fix crash solution. Rebooted from the hard drive but still same issue. Was I suppose to do more.


Report •

#111
January 20, 2020 at 00:44:48
"Was I suppose to do more"
No bccamper.

Time to do a clean install with either W7 or 10.
During the install, Delete all the partitions.
Keep hitting Delete until Format & Delete are greyed out.
You then have an Unallocated drive.
No other drives should be connected during the install.

No need to have an MS account, hit skip or similar during the install.

No need to fill in the product key, MS will know that & provide that as soon as you go online.

message edited by Johnw


Report •

#112
January 20, 2020 at 20:11:08
Where do I install from. Nobody gets a system CD anymore.

Report •

#113
January 20, 2020 at 20:57:10
W10 is going to be your best install, whilst it is still Free from MS.

Use their download tool to get the ISO on your Desktop.
https://www.microsoft.com/en-au/sof...

Burn the ISO onto a DVD, making sure it is bootable.

Or, put the ISO onto a thumb drive using Rufus.

https://www.softpedia.com/get/Syste...
http://www.freewarefiles.com/Rufus_...
http://www.freewarefiles.com/screen...
http://rufus.akeo.ie/
Windows 10 bootable USB drive with Rufus
https://trickiknow.com/how-make-win...
https://pureinfotech.com/download-w...
https://www.groovypost.com/howto/cr...
https://www.windowscentral.com/how-...
UEFI
Select the GPT partition scheme for UEFI computers.


Report •

#114
January 22, 2020 at 07:41:03
Thanks for all your help John. I will need to figure out what we can do. Maybe it is time to switch my sister to Linux. I am tired if these constant windows issues. I will have to do some testing. So far access files are the only thing I haven't been able to open.

Report •

#115
January 22, 2020 at 13:34:21
"I am tired if these constant windows issues"
Not normal bccamper. Billions of users, including me, don't have issues.

"I will have to do some testing"
Yep, Windows or Linux, we still need to prove, a clean install solves your problems.


Report •

#116
January 25, 2020 at 12:45:15
John,

We have discovered there is one picture on the old machine that we would really like to get before re-installing Windows 10. Any software I can use to get to command line to see if I can copy to a USB stick?


Report •

#117
January 25, 2020 at 13:54:23
John,

We got the photo so we are good.

I am doing the install. I have a choice of upgrade or custom. I am assuming I want to do custom so nothing is saved?


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#118
January 25, 2020 at 14:44:30
"I am assuming I want to do custom so nothing is saved?
Correct, you need to do a clean install as per my post #111

Report •

#119
February 4, 2020 at 18:30:41
Hi John,

Sorry for the delay. Work has been very busy.

I have been playing with the machine getting things installed. I am beginning to wonder if the machine itself has a problem. I just booted it up now and it was running at a very high CPU usage for over 10 minutes. Some of the process with higher CPU were ISO Core Worker Service, Runtime Broker, ServiceHost: Windows Update, Microsoft Compatibility Telemetry, Microsoft Content, Microsoft Onedrive and wsappx.

I see that Skype is installed by default and it has 3 processes running. I don't need it started every time windows starts so I tried to login twice to turn it off but both times the cursor just spins for a couple of minutes and then shuts down.


Report •

#120
February 4, 2020 at 19:50:00
Another example. The machine went to sleep. I hit the power button and the windows background picture came up almost immediately but I had to click on the screen three times to get the password login to come up. Once logged in I went to task manager and it was at 99%, but slowly came down. Right now it is bouncing between 1% and 35% with .net Runtime Optimization and Antimalware Service Execution being the highest CPU processes.

Is this a case of Windows 10 still completing setup. During the install I had issues getting internet to work. It wasn't until later I discovered that when I went to get the wifi password on a paper under the router, the pwer cable came loose and fell out.


Report •

#121
February 5, 2020 at 00:35:51
"pwer cable came loose and fell out"
I shall wait till you achieve a clean install.

Report •

#122
February 5, 2020 at 04:13:03
@bccamper Have you finished the installation now? My brother have similar problems with yours. I want to forward this thread to him, but I'm going to wait until yours fixed. Thanks by the way for discussing about this.

Report •

#123
February 5, 2020 at 07:10:10
Will let you know ticklishfrog.

John, when I was doing the install Windows told me if I didn't have a internet connection, the other stuff could be done later but would take longer. Late last night the machine did seem to improve so I will play with it again today.


Report •

#124
February 5, 2020 at 16:19:00
Ok bccamper, the comp will be slow for a while & there will be updates on updates.
Upload a SS of Disk Management please.

message edited by Johnw


Report •

#125
February 8, 2020 at 09:34:08
https://imgur.com/nQ16YbJ

Report •

#126
February 8, 2020 at 14:01:11
Thanks, needed a record, just in case, all good.

Report •

#127
February 9, 2020 at 18:46:06
Hi John,

The machine seems to be much better now. I have checked and the windows updates are up to date. I am going to do some stuff with and see how it performs.


Report •

#128
February 9, 2020 at 20:34:42
Hi John,

I spoke too soon. I have a webpage and an excel spreadhseet open and I am transferring data from the web page to the spreadsheet. Often when I click on the spreadsheet and try cursor down to a new cell it takes 3-4 seconds. Even as I am typing this the computer paused and my typing was ahead of what the screen was showing.

I opened MS Access to do something and when I clicked on a button, again it thought about it for 2 seconds before the cursor started spinning.

Looking at task manager there are a few processes using CPU and for the most part it is around 3-4% but i have seen it spike suddenly as high as into the 40's.

Google Chrome shows 7 processes even though I only have one window open and is around 2%
Windows explorer is using 2-3%

Other processes using CPU are;

Service Host:SysMain
Desktop Window Manager
Client Server Runtime Process
System Interrupts
Machine Debug Manager
Microsoft Edge (5 processes) even though I don't have edge open.
and Task Manager of course


Report •

#129
February 9, 2020 at 20:48:03
Upload an SS of System please.

Report •

#130
February 10, 2020 at 10:11:20
hi John,

What do you mean by system?


Report •

#131
February 10, 2020 at 14:40:27
Right click on the Start button or go into Control Panel bccamper.

Report •

#132
February 16, 2020 at 22:32:30
Hi John,

sorry for the delay. Things have been real busy. Here is the SS

https://imgur.com/BGEahxB

I am not sure what I am going to do with this computer. It is not better that it was before. I have been using it lately to do some of my work so I can give it a test.

Tonight I tried to use and it when it first completed the boot up the computer was unusable. Opening Chrome takes up to a minute, arrowing down cells in Excel takes seconds, and opening a report in an access database I have takes several seconds. On my Windows 10 computer it is instant.

When I first booted up tonight the computer stayed at 50-60% cpu for about 30 minutes. The processes that were running and using a lot of CPU were;

Antimalware Service Executable
Windows modules Installer Worker
Google Chrome Installer - this was surprising because I have already upgraded to version 80 which came out last week.

When I finally settled down to 2-3% I let it sit to see how it would react. About 15 minutes later microsoft widows malicious software removal tool started running and the CPU usage jumped to 37%, Again using the computer was impossible as it took several seconds to do anything, if not into the minutes.

I know we deleted all the partitions so I was wondering is it possible there is something wrong in the bios that is causing issues?


Report •

#133
February 16, 2020 at 22:46:05
One thing I have noticed is it seems to be worse when I have Chrome open.

Report •

#134
February 16, 2020 at 23:16:53
"https://imgur.com/BGEahxB"
No problems there.

Reset Google Chrome settings
https://support.google.com/chrome/a...


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#135
February 16, 2020 at 23:46:55
If needed.

Google Chrome has an option to run in the background for app support, and you can disable it from the settings screen. The path that you must follow is this:

Google Chrome > Settings > System

The option is called:

Continue running background apps when Google Chrome is closed.

https://www.groovypost.com/howto/st...
https://www.privateinternetaccess.c...

message edited by Johnw


Report •

#136
February 17, 2020 at 20:00:21
Wow john, I thought you found the needle in the haystack. After making the Google change the computer was performing quite well. I just returned home tonight from my dads and tried to use the computer and again it is super slow. I notice there are processes running that are questionable. I found an article to remove your phone and I noticed edge is running 5 processes even if I don't have it open. One of the suggestions I found was to make sure pdfs were opening with Adobe and not edge. It took about 4 minutes for the screen to come up showing what extensions are being opened with what. While I was trying to scroll down to pdf the screen suddenly went completely black for about 5 seconds and then closed.

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#137
February 18, 2020 at 03:05:30
Read the entire thread, "hardware acceleration" and "dying AMD gpu" seem to ring a bell, aswell as "GPU drivers".
No refrence to atiXXX32.dll driver crash in event viewer after a black screen?

Could also be bad LPDDR3 if using an intel iGPU.

Anyways i'll leave it to you Johnw.

i5-6600K[delid]@4.852GHz Core/4.651 Cache@1.456v | 4+8GB DDR4-3033MHzCL12-15-15-28-1@1.465v | Sapphire Nitro+ SE RX 590 8GB@1675Mhz core@1.180v/2236MHz


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#138
February 18, 2020 at 03:59:53
"Anyways i'll leave it to you Johnw"
Thanks hidde663, all help welcome.

"needle in the haystack"
Still trying to get my head around all of this.


Report •

#139
February 18, 2020 at 05:43:04
Here is an easier way of looking at your Event logs.
Look for any clues & Google the error if more info needed.

FullEventLogView
https://www.softpedia.com/get/Syste...
http://www.nirsoft.net/utils/full_e...
https://www.softpedia.com/get/Syste...
http://www.nirsoft.net/utils/full_e...


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#140
February 18, 2020 at 16:22:13
John,

I just loaded the software and do see two occurrences of the following;

Measured Boot library encountered a failure and entered insecure state. InitState: 1, StatusCode: 0xC0000001, Failure Address: 0x41D676, Reference Address: 0x4C10E0, Reason: 1.


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#141
February 18, 2020 at 16:32:40
Maybe this is better info;

==================================================
Event Time : 2020-02-16 7:42:47 PM.312
Record ID : 2828
Event ID : 507
Level : Error
Channel : Microsoft-Windows-Storage-ClassPnP/Operational
Provider : Microsoft-Windows-StorDiag
Description : Completing a failed non-ReadWrite SCSI SRB request
Opcode : Completion of request. (101)
Task : Class (200)
Keywords : Non-Read/Write request
Process ID : 8804
Thread ID : 2820
Computer : DESKTOP-LCIKMDB
User :
==================================================

==================================================
Event Time : 2020-02-16 7:42:47 PM.315
Record ID : 2829
Event ID : 507
Level : Error
Channel : Microsoft-Windows-Storage-ClassPnP/Operational
Provider : Microsoft-Windows-StorDiag
Description : Completing a failed non-ReadWrite SCSI SRB request
Opcode : Completion of request. (101)
Task : Class (200)
Keywords : Non-Read/Write request
Process ID : 8804
Thread ID : 2820
Computer : DESKTOP-LCIKMDB
User :
==================================================

==================================================
Event Time : 2020-02-16 7:42:47 PM.318
Record ID : 2830
Event ID : 507
Level : Error
Channel : Microsoft-Windows-Storage-ClassPnP/Operational
Provider : Microsoft-Windows-StorDiag
Description : Completing a failed non-ReadWrite SCSI SRB request
Opcode : Completion of request. (101)
Task : Class (200)
Keywords : Non-Read/Write request
Process ID : 8804
Thread ID : 2820
Computer : DESKTOP-LCIKMDB
User :
==================================================

==================================================
Event Time : 2020-02-16 7:42:47 PM.822
Record ID : 2831
Event ID : 507
Level : Error
Channel : Microsoft-Windows-Storage-ClassPnP/Operational
Provider : Microsoft-Windows-StorDiag
Description : Completing a failed non-ReadWrite SCSI SRB request
Opcode : Completion of request. (101)
Task : Class (200)
Keywords : Non-Read/Write request
Process ID : 4
Thread ID : 56
Computer : DESKTOP-LCIKMDB
User :
==================================================

==================================================
Event Time : 2020-02-16 7:42:47 PM.825
Record ID : 2832
Event ID : 507
Level : Error
Channel : Microsoft-Windows-Storage-ClassPnP/Operational
Provider : Microsoft-Windows-StorDiag
Description : Completing a failed non-ReadWrite SCSI SRB request
Opcode : Completion of request. (101)
Task : Class (200)
Keywords : Non-Read/Write request
Process ID : 4
Thread ID : 56
Computer : DESKTOP-LCIKMDB
User :
==================================================

==================================================
Event Time : 2020-02-16 7:42:47 PM.828
Record ID : 2833
Event ID : 507
Level : Error
Channel : Microsoft-Windows-Storage-ClassPnP/Operational
Provider : Microsoft-Windows-StorDiag
Description : Completing a failed non-ReadWrite SCSI SRB request
Opcode : Completion of request. (101)
Task : Class (200)
Keywords : Non-Read/Write request
Process ID : 4
Thread ID : 56
Computer : DESKTOP-LCIKMDB
User :
==================================================

==================================================
Event Time : 2020-02-16 7:42:48 PM.546
Record ID : 76
Event ID : 1
Level : Error
Channel : Microsoft-Windows-CloudStore/Operational
Provider : Microsoft-Windows-CloudStore
Description : Error 0x80070520 occurred. See event details for more information.
Opcode :
Task :
Keywords : 0x8000000000000000
Process ID : 1344
Thread ID : 6704
Computer : DESKTOP-LCIKMDB
User : DESKTOP-LCIKMDB\Kathy
==================================================

==================================================
Event Time : 2020-02-16 7:42:48 PM.546
Record ID : 77
Event ID : 1
Level : Error
Channel : Microsoft-Windows-CloudStore/Operational
Provider : Microsoft-Windows-CloudStore
Description : Error 0x80070520 occurred. See event details for more information.
Opcode :
Task :
Keywords : 0x8000000000000000
Process ID : 1344
Thread ID : 6704
Computer : DESKTOP-LCIKMDB
User : DESKTOP-LCIKMDB\Kathy
==================================================

==================================================
Event Time : 2020-02-16 7:42:48 PM.546
Record ID : 78
Event ID : 1
Level : Error
Channel : Microsoft-Windows-CloudStore/Operational
Provider : Microsoft-Windows-CloudStore
Description : Error 0x80070520 occurred. See event details for more information.
Opcode :
Task :
Keywords : 0x8000000000000000
Process ID : 1344
Thread ID : 6704
Computer : DESKTOP-LCIKMDB
User : DESKTOP-LCIKMDB\Kathy
==================================================

==================================================
Event Time : 2020-02-16 7:42:48 PM.589
Record ID : 2835
Event ID : 507
Level : Error
Channel : Microsoft-Windows-Storage-ClassPnP/Operational
Provider : Microsoft-Windows-StorDiag
Description : Completing a failed non-ReadWrite SCSI SRB request
Opcode : Completion of request. (101)
Task : Class (200)
Keywords : Non-Read/Write request
Process ID : 1388
Thread ID : 1460
Computer : DESKTOP-LCIKMDB
User :
==================================================

==================================================
Event Time : 2020-02-16 7:42:48 PM.592
Record ID : 2836
Event ID : 507
Level : Error
Channel : Microsoft-Windows-Storage-ClassPnP/Operational
Provider : Microsoft-Windows-StorDiag
Description : Completing a failed non-ReadWrite SCSI SRB request
Opcode : Completion of request. (101)
Task : Class (200)
Keywords : Non-Read/Write request
Process ID : 3112
Thread ID : 1036
Computer : DESKTOP-LCIKMDB
User :
==================================================

==================================================
Event Time : 2020-02-16 7:42:48 PM.595
Record ID : 2837
Event ID : 507
Level : Error
Channel : Microsoft-Windows-Storage-ClassPnP/Operational
Provider : Microsoft-Windows-StorDiag
Description : Completing a failed non-ReadWrite SCSI SRB request
Opcode : Completion of request. (101)
Task : Class (200)
Keywords : Non-Read/Write request
Process ID : 852
Thread ID : 2336
Computer : DESKTOP-LCIKMDB
User :
==================================================

==================================================
Event Time : 2020-02-16 7:42:48 PM.602
Record ID : 2838
Event ID : 507
Level : Error
Channel : Microsoft-Windows-Storage-ClassPnP/Operational
Provider : Microsoft-Windows-StorDiag
Description : Completing a failed non-ReadWrite SCSI SRB request
Opcode : Completion of request. (101)
Task : Class (200)
Keywords : Non-Read/Write request
Process ID : 1388
Thread ID : 1460
Computer : DESKTOP-LCIKMDB
User :
==================================================

==================================================
Event Time : 2020-02-16 7:42:48 PM.605
Record ID : 2839
Event ID : 507
Level : Error
Channel : Microsoft-Windows-Storage-ClassPnP/Operational
Provider : Microsoft-Windows-StorDiag
Description : Completing a failed non-ReadWrite SCSI SRB request
Opcode : Completion of request. (101)
Task : Class (200)
Keywords : Non-Read/Write request
Process ID : 1388
Thread ID : 1460
Computer : DESKTOP-LCIKMDB
User :
==================================================

==================================================
Event Time : 2020-02-16 7:42:48 PM.608
Record ID : 2840
Event ID : 507
Level : Error
Channel : Microsoft-Windows-Storage-ClassPnP/Operational
Provider : Microsoft-Windows-StorDiag
Description : Completing a failed non-ReadWrite SCSI SRB request
Opcode : Completion of request. (101)
Task : Class (200)
Keywords : Non-Read/Write request
Process ID : 1388
Thread ID : 1460
Computer : DESKTOP-LCIKMDB
User :
==================================================

==================================================
Event Time : 2020-02-16 7:42:48 PM.610
Record ID : 2841
Event ID : 507
Level : Error
Channel : Microsoft-Windows-Storage-ClassPnP/Operational
Provider : Microsoft-Windows-StorDiag
Description : Completing a failed non-ReadWrite SCSI SRB request
Opcode : Completion of request. (101)
Task : Class (200)
Keywords : Non-Read/Write request
Process ID : 1388
Thread ID : 1460
Computer : DESKTOP-LCIKMDB
User :
==================================================

==================================================
Event Time : 2020-02-16 7:42:48 PM.614
Record ID : 2842
Event ID : 507
Level : Error
Channel : Microsoft-Windows-Storage-ClassPnP/Operational
Provider : Microsoft-Windows-StorDiag
Description : Completing a failed non-ReadWrite SCSI SRB request
Opcode : Completion of request. (101)
Task : Class (200)
Keywords : Non-Read/Write request
Process ID : 4
Thread ID : 56
Computer : DESKTOP-LCIKMDB
User :
==================================================

==================================================
Event Time : 2020-02-16 7:42:48 PM.616
Record ID : 2843
Event ID : 507
Level : Error
Channel : Microsoft-Windows-Storage-ClassPnP/Operational
Provider : Microsoft-Windows-StorDiag
Description : Completing a failed non-ReadWrite SCSI SRB request
Opcode : Completion of request. (101)
Task : Class (200)
Keywords : Non-Read/Write request
Process ID : 7936
Thread ID : 4904
Computer : DESKTOP-LCIKMDB
User :
==================================================

==================================================
Event Time : 2020-02-16 7:42:48 PM.619
Record ID : 2844
Event ID : 507
Level : Error
Channel : Microsoft-Windows-Storage-ClassPnP/Operational
Provider : Microsoft-Windows-StorDiag
Description : Completing a failed non-ReadWrite SCSI SRB request
Opcode : Completion of request. (101)
Task : Class (200)
Keywords : Non-Read/Write request
Process ID : 1388
Thread ID : 1460
Computer : DESKTOP-LCIKMDB
User :
==================================================

==================================================
Event Time : 2020-02-16 7:42:48 PM.622
Record ID : 2845
Event ID : 507
Level : Error
Channel : Microsoft-Windows-Storage-ClassPnP/Operational
Provider : Microsoft-Windows-StorDiag
Description : Completing a failed non-ReadWrite SCSI SRB request
Opcode : Completion of request. (101)
Task : Class (200)
Keywords : Non-Read/Write request
Process ID : 1388
Thread ID : 1460
Computer : DESKTOP-LCIKMDB
User :
==================================================

==================================================
Event Time : 2020-02-16 7:42:49 PM.897
Record ID : 79
Event ID : 1
Level : Error
Channel : Microsoft-Windows-CloudStore/Operational
Provider : Microsoft-Windows-CloudStore
Description : Error 0x80070520 occurred. See event details for more information.
Opcode :
Task :
Keywords : 0x8000000000000000
Process ID : 1344
Thread ID : 4664
Computer : DESKTOP-LCIKMDB
User : DESKTOP-LCIKMDB\Kathy
==================================================

==================================================
Event Time : 2020-02-16 7:42:49 PM.898
Record ID : 80
Event ID : 1
Level : Error
Channel : Microsoft-Windows-CloudStore/Operational
Provider : Microsoft-Windows-CloudStore
Description : Error 0x80070520 occurred. See event details for more information.
Opcode :
Task :
Keywords : 0x8000000000000000
Process ID : 1344
Thread ID : 4664
Computer : DESKTOP-LCIKMDB
User : DESKTOP-LCIKMDB\Kathy
==================================================

==================================================
Event Time : 2020-02-16 7:42:49 PM.898
Record ID : 81
Event ID : 1
Level : Error
Channel : Microsoft-Windows-CloudStore/Operational
Provider : Microsoft-Windows-CloudStore
Description : Error 0x80070520 occurred. See event details for more information.
Opcode :
Task :
Keywords : 0x8000000000000000
Process ID : 1344
Thread ID : 4664
Computer : DESKTOP-LCIKMDB
User : DESKTOP-LCIKMDB\Kathy
==================================================

==================================================
Event Time : 2020-02-16 7:42:50 PM.296
Record ID : 82
Event ID : 1
Level : Error
Channel : Microsoft-Windows-CloudStore/Operational
Provider : Microsoft-Windows-CloudStore
Description : Error 0x80070520 occurred. See event details for more information.
Opcode :
Task :
Keywords : 0x8000000000000000
Process ID : 1344
Thread ID : 4664
Computer : DESKTOP-LCIKMDB
User : DESKTOP-LCIKMDB\Kathy
==================================================

==================================================
Event Time : 2020-02-16 7:42:50 PM.296
Record ID : 83
Event ID : 1
Level : Error
Channel : Microsoft-Windows-CloudStore/Operational
Provider : Microsoft-Windows-CloudStore
Description : Error 0x80070520 occurred. See event details for more information.
Opcode :
Task :
Keywords : 0x8000000000000000
Process ID : 1344
Thread ID : 4664
Computer : DESKTOP-LCIKMDB
User : DESKTOP-LCIKMDB\Kathy
==================================================

==================================================
Event Time : 2020-02-16 7:42:50 PM.296
Record ID : 84
Event ID : 1
Level : Error
Channel : Microsoft-Windows-CloudStore/Operational
Provider : Microsoft-Windows-CloudStore
Description : Error 0x80070520 occurred. See event details for more information.
Opcode :
Task :
Keywords : 0x8000000000000000
Process ID : 1344
Thread ID : 4664
Computer : DESKTOP-LCIKMDB
User : DESKTOP-LCIKMDB\Kathy
==================================================


Report •

#142
February 18, 2020 at 17:04:18
John,

I noticed it opened with the oldest events first and thise that I sent were from two days ago. At the moment the machine is working liking a charm. Not even any lag as I am typing this. Letters typed show on the screen instantly. I am going to continue testing and if it gets slow again, I will make the time and then check the events.

Ii really gotta thank you for sticking in there with this.


Report •

#143
February 18, 2020 at 17:23:41
John,

The computer got sluggish between 1700 and 1720. I have saved the event to a txt file. How should I upload it. Looks like imgur is just for photos and videos.


Report •

#144
February 18, 2020 at 17:26:06
"Ii really gotta thank you for sticking in there with this'
No problem bccamper, I like a challenge.
Fingers crossed.


Report •

#145
February 29, 2020 at 23:43:36
Hi John,

Sorry for the delay in getting back to you. I wanted to give the machine a real good test so I have been using over the last 10 days when I could to see how it is reacting. It was usable but certainly not ideal. Often just doing the simplest task cause it to momentarily freeze. I was just about to continue the action items and maybe I have gone brain dead, but I thought there was something in the latest posts where I was supposed to try a cold boot I think it was called. Am I dreaming because I don't see it now?


Report •

#146
March 1, 2020 at 00:19:34
"I was supposed to try a cold boot I think it was called"
Doesn't ring any bells with me.

"It was usable but certainly not ideal"
Disable your antivirus program before running Windows Repair.
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
https://www.computerhope.com/issues...

Run Windows Repair

https://www.softpedia.com/get/Tweak...
http://i1-win.softpedia-static.com/...
http://www.tweaking.com/
http://www.tweaking.com/content/pag...
Windows Repair (All In One) Tips (3) Run the repairs twice! (Run repairs, reboot, run repairs in Safe mode with Networking again)
http://www.tweaking.com/articles/pa...
https://i.imgur.com/iEkCjsv.gif
Forum
http://www.tweaking.com/forums/

Do Step 1, this is very important > Do a Proper Power Reset First!
Right click on the exe & click on > Run as administrator.
http://imgur.com/IvnLJlG
http://imgur.com/mFvvNRO

Then go straight to Repairs. Reboot when finished.
http://imgur.com/bBmJ2WM
http://imgur.com/BQhu2Ya


Report •

#147
March 2, 2020 at 17:06:15
John,

As for disabling anti virus first, does that include Windows Defender? I usually use MSE but I am led to believe it is not required with Windows 10 and that Windows Defender is build in instead. I don't see any icon anywhere for Windows Defender.


Report •

#148
March 2, 2020 at 17:20:44
John I read further and found the line to turn it off. Interesting enough one option is to turn it off via gpedit.msc but this does not seem to exist when I run it on mine or the computer I am trying to fix.

There is registry entry as option 2. I will do it that way.


Report •

#149
March 2, 2020 at 17:43:34
Okay I see gpedit.msc is only in the Professional version

Report •

#150
March 2, 2020 at 17:43:49
Group Policy Editor (gpedit.msc) in windows 7 home premium : Enable
http://thecustomizewindows.com/2011...

Report •

#151
March 2, 2020 at 21:08:55
We are on version 10 now. The repair is taking a long time. Probably won't finish until overnight sometime.

Report •

#152
March 4, 2020 at 18:14:28
Steps completed

1. load the following into the registry to turn off windows defender
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender]
"DisableAntiSpyware"=dword:00000001

2. do a complete registry export
3. shutdown the computer
4. remove the battery
5. unplug power cord
6. press power button 3 times
7. plug power cord back in
8. power up the computer
9. run All-in-one-repair (repairs main, open repairs, start repairs)
10. reboot to safe mode
11. run All-in-one-repair (repairs main, open repairs, start repairs)
12. repair has been running for two days and appears to be stuck on job 8


Report •

#153
March 4, 2020 at 18:33:53
"12. repair has been running for two days and appears to be stuck on job 8"
About 1 hour is normal.
It's all adding up to doing a clean install of Windows.

Clean install = Boot from your Windows install disk, during the install, Delete all the partitions. Keep hitting Delete until it & Format are greyed out. You then have an unallocated drive.
Proceed with the install.

No other drives should be connected during the install.


Report •

#154
March 4, 2020 at 19:14:28
John,

Do you really think doing that again is going to help?


Report •

#155
March 4, 2020 at 19:33:29
When we are helping bccamper, we have to memorize everything, we don't keep going back & rereading the posts. I'd forgotten you had done a clean install.

Upload SS of Disk Manager please.


Report •

#156
March 4, 2020 at 19:39:17
No problem John, I wasn't trying to be critical. I was just raising the point to determine of you had forgot or if you really thought that trying again was a viable effort. Plus because the repair is stuck at job 8, will a reboot be okay or is Windows in limbo mode.

Should I just try reboot and see what happens.


Report •

#157
March 4, 2020 at 19:45:54
"Should I just try reboot and see what happens"
Yep, that should indicate or give some message.
Maybe even offer an MS repair.

Report •

#158
March 4, 2020 at 20:26:31
https://imgur.com/a/hEDlPDz

Report •

#159
March 4, 2020 at 20:34:55
Is F an thumb/usb drive?
Even though E is basically empty, Is that a partition?

Report •

#160
March 4, 2020 at 20:37:46
Yes and Yes. I divided the C drive into 2 partitions to keep the data separate.

Report •

#161
March 4, 2020 at 20:44:53
Not the way I do it, I gave up doing that way about 20 years ago, gets complicated when there are problems.

Refresh me, what operating system?
What Anti-virus?


Report •

#162
March 4, 2020 at 20:47:51
Not the way I do it, I gave up doing that way about 20 years ago, gets complicated when there are problems.
Okay good to know. You just leave everything on the C drive?

Windows 10?

Windows defender I guess. I did not install anything extra after doing the clean install of Windows 10.


Report •

#163
March 4, 2020 at 20:48:32
Sorry the Windows 10 was not supposed to have a ?

Report •

#164
March 4, 2020 at 20:55:44
"You just leave everything on the C drive?"
Yep. I backup to a 2nd HD.

In Windows 10, go to Settings > Update & Security > Windows Defender, and turn off the “Real-time protection” option.

Try the tweaking.com repair again.


Report •

#165
March 4, 2020 at 20:57:59
Safe mode or regular?

Report •

#166
March 4, 2020 at 21:06:34
"Safe mode or regular?"
Safe. Click the button down the bottom.
https://imgur.com/IvnLJlG

Report •

#167
March 4, 2020 at 21:54:29
Okay it is running again...we will see what happens

Report •

#168
March 4, 2020 at 22:02:54
John one other thing to note is that I can't seem to get the F8 key to get to the menu to start in Safe mode. what I have been doing is telling the computers to restart in safe mode directly from when I am in Windows by using restart options.

A google search says that is a indication there is a problem with the windows install. Hopefully better news tomorrow.


Report •

#169
March 4, 2020 at 22:41:31
"I can't seem to get the F8 key to get to the menu to start in Safe mode"
That's why I said, click the button down the bottom of the screen.
https://imgur.com/cCYM5qk

F8 doesn't work in W10, due to Fast boot.. You got there, that's the main thing.
Start your PC in safe mode in Windows 10
http://windows.microsoft.com/en-au/...
7 ways to boot into Safe Mode in Windows 10
http://www.digitalcitizen.life/4-wa...


Report •

#170
March 5, 2020 at 12:07:02
Oh sorry John, I missed that button at the bottom. That will be very helpful in the future.

Report •

#171
March 5, 2020 at 18:31:51
Hi John,

The job has been running over 20 hours and it is stuck in the same place (job 8 of 42). I am thinking maybe it is time to redo the clean install? Do you concur?


Report •

#172
March 5, 2020 at 21:31:26
"Do you concur?"
I do bccamper, only install W10. No partitions.
Then wait for MS updates to tell you what is ready to install.

Take photos ( check the quality ) of every step along the install way & upload them please.

message edited by Johnw


Report •

#173
March 5, 2020 at 22:32:20
Take photos
Exactly what I was thinking

Will start tomorrow


Report •

#174
March 8, 2020 at 12:04:40
Hi John,

Did the clean install again. Tired to take as many pictures as I could along the way, at least what I thought were the most important screens. As an after thought, I was thinking I should have made a video. Here are the pics I took;

https://imgur.com/a/OBVc9SO

After this latest install the computer is still really slow at times. I tried to reply to this post on the effected computer and at the login screen I had typed in my ID and password (typed ahead) and it took over a minute for any on the characters to appear on the screen. Eventually they did and I was able to hit the login button. There are tons of information, warning, and errors in the eventviewer. I am not sure what is normal, but I completed the reinstall yesterday afternoon and there are already over 42000 messages in the eventviewer. Some of the most common errors are these;

Completing a failed non-ReadWrite SCSI SRB request

onecoreuap\shell\roaming\cloudcommon\policies\syncpolicy.cpp(302)\SettingSyncCore.dll!00007FFBEB96D38B: (caller: 00007FFBEB96C879) LogHr(58) tid(1bec) 80040600

The miniport logged an event.

Completing a failed upper level read request.

Id = {00000000-0000-0000-0000-000000000000}; ClientMachine = DESKTOP-IJEP0U8; User = NT AUTHORITY\SYSTEM; ClientProcessId = 3184; Component = Unknown; Operation = Start IWbemServices::CreateInstanceEnum - root\wmi : MSiSCSI_PortalInfoClass; ResultCode = 0x8004100C; PossibleCause = Unknown

PDC deactivation not performed. Activation failed or activator was not initialized. PDC handle: 0000000000000000File onecoreuap\shell\roaming\cloudcommon\utils\pdchelper.cpp line 28

MSA ticket request failed for current user. (Result: 0x80040410)

Googling the first one, there is a suggestion about doing a clean boot. I had mentioned this before as something I thought I had to do but couldn’t find it in our post. Here is where I guess I saw it. The Microsoft article is https://support.microsoft.com/en-ca...


Report •

#175
March 8, 2020 at 16:50:51
SS of Device Manager ( no need to expand the devices )
SS of all of the System page.

Report •

#176
March 8, 2020 at 23:35:11
https://imgur.com/a/Q6BwJ52

Report •

#177
March 8, 2020 at 23:55:41
"https://imgur.com/a/Q6BwJ52"
Show me what is under > other devices.

Report •

#178
March 9, 2020 at 11:43:58
Hi John,

My apologies. I came home late last night, used my own computer to see if you had responded, and then without even thinking went ahead and created the SS you wanted. Unfortunately I did them on my machine and not my sisters machine which we are trying to fix.

Here are the correct SS's.

https://imgur.com/a/a7vXFui


Report •

#179
March 9, 2020 at 17:07:10
"Unfortunately I did them on my machine"
Easily done.

"Here are the correct SS's"
All Ok.

Click the Start button, and then select Settings > Update & Security and then select Activation.
What is the activation status?

Is the comp still slow?

If so, what is using high CPU in Task Manager?
App history is a starting point.
https://www.tenforums.com/tutorials...


Report •

#180
March 9, 2020 at 17:10:11
"used my own computer to see if you had responded, and then without even thinking went ahead and created the SS you wanted"
Best you start another post for your comp & upload the SS there.

Report •

#181
March 9, 2020 at 18:01:54
"Best you start another post for your comp & upload the SS there."
All is fine with my computer. no post required. I just accidentally used it.

"What is the activation status?"
Windows is activated with a digital licence linked to your Microsoft account.

"Is the comp still slow?"
Yes. Started Windows Explorer and moved around in a few directories. Not bad but not great. Tried logging in to computing.net using Edge. Had the password completely typed before any character appeared on the screen. Logged into my business email. Had to click never three times before it accepted my response. Logged into my personal email. About 10 seconds for the page to come up, very quick entering credentials but still waiting after 5 minutes for inbox to display. I know some of these are internet related to I tried my personal email on my computer. Loaded the page, logged in and was at the inbox with 10-12 seconds.

"If so, what is using high CPU in Task Manager?"
Desktop Windows Manager - about 1.5%
TaskManager - 1 to 10%
System Interrupts and system - 0 to 1%


Report •

#182
March 9, 2020 at 18:05:31
"All is fine with my computer"
Ok, but Other devices is not normal.

Report •

#183
March 9, 2020 at 18:07:38
Had a look at the Performance Tab,

CPU - 2-3% .95GHz
Memory - 2.2/3.8 (58%)
Disk pretty stable at 100% - drops to 0 for a second or 2 and them immediately goes back up to 100
Wifi - mostly 0 kbps


Report •

#184
March 9, 2020 at 18:11:14
Faulty drive or controller?

Report •

#185
March 9, 2020 at 18:12:06
"Desktop Windows Manager - about 1.5%
TaskManager - 1 to 10%
System Interrupts and system - 0 to 1%"
All normal.

Lets see if Farbar gives me any clues.

download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not your Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt) on the Desktop.
The logs are large, upload them using this. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the links please.
http://www.fileconvoy.com/index.php
https://i.imgur.com/7UiiqWr.gif
https://i.imgur.com/6N1gfOj.gif
http://www.filedropper.com/
https://go4up.com/


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#186
March 9, 2020 at 22:50:52
I downloaded frst64.exe and when I ran it the first time, the addition.txt check box was already checked and I left it checked. Not sure if that was bad or good.

The files can be found here;

http://www.fileconvoy.com/dfl.php?i...


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#187
March 10, 2020 at 02:54:03
"addition.txt check box was already checked"
That's Ok.

Extract from your Addition log.
"Percentage of memory in use: 74%"
Normal % in Addition logs is 10 - 50%
You need to do some detective work.


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#188
March 10, 2020 at 07:22:06
Okay thanks John. I will let you know what I find out.

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#189
March 10, 2020 at 15:36:14
Extract from your Addition log.
"Processor: Intel(R) Pentium(R) CPU P6100 @ 2.00GHz"
With such a low end CPU, I would try a Linux live CD & see if the slowness is still there.

Download the ISO, right click on it & hit burn.
I would use an RW.

You then boot from that disk. Skip installing it to the drive.
It then will run off the live CD.

Zorin OS Lite
https://linux.softpedia.com/get/Sys...
http://zoringroup.com/blog/2014/08/...
"Zorin OS Lite is a 32-bit version of the Zorin Linux distribution built for older computers"

Absolute Linux
https://linux.softpedia.com/get/Sys...
http://www.absolutelinux.org/
"Once installed, Absolute Linux is incredibly nimble. This is ensured through the lightweight IceWM window manager, along with popular apps such as LibreOffice, making this OS perfect for older machines"

Lubuntu
http://linux.softpedia.com/get/Syst...
http://linux.softpedia.com/progScre...
http://lubuntu.me/
https://wiki.ubuntu.com/Lubuntu
"The 'L' in Lubuntu stands for lightweight, and it unashamedly appeals to those Ubuntu users who are looking for an OS which requires fewer resources than most modern distros, but doesn't force you to compromise on your favourite apps.
Lubuntu is primarily designed for older machines and as such uses a desktop environment based on the lightweight LXDE, which is far less resource hungry than mainstream Ubuntu's Unity desktop. It comes with a plethora of office, internet, multimedia and graphics apps, along with a wide assortment of useful tools and utilities"

Linux Lite
http://linux.softpedia.com/get/Syst...
https://www.linuxliteos.com/downloa...
https://www.linuxliteos.com/screens...
https://www.linuxliteos.com/


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#190
March 11, 2020 at 19:59:44
John,

It is times like these that a colleague and I always 'get out of my head will you' lol. Reading some other article lead me to the possibly the same result and I was going to try Linux but was going to check with you first. The author of the article said anything less that 4GB of memory is a non starter and on his machine Windows was using 6GB out of the 16GB available. That being said before I proceed I have some questions.

To be clear are you thinking the lo end CPU is causing the disk drive to be running constantly? Looking at the memory, although the machine only has 4GB, resource monitor is showing that only 37% of the memory is currently being used.

I will create a Lubuntu CD and give it a try. I am assuming that it has built in tools to see how memory and disk usage.


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#191
March 11, 2020 at 20:09:21
John,

The downloads list a Desktop 64 bit and an Alternate 64 bit. Which one should I download?


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#192
March 11, 2020 at 20:55:01
There is no way of knowing for sure what is going to be best ( or work at all ) there is something going on we don't understand at the moment.

Start by trying 32-bit & if that works well, try 64-bit.


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#193
March 11, 2020 at 21:27:05
While I was waiting for the others to download I tried a Linux Mint DVD I had and the machine seems to respond much better. Unfortunately I cannot find a resource monitor like Windows 10 has to see how high the disk usage is.

The machine is 64 bit so I figured that 64 bit would be the right one, I just wasn't sure between desktop and alternate.


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#194
March 11, 2020 at 21:36:07
"Linux Mint DVD I had and the machine seems to respond much better"
Mint uses more resources than the others, so that is a good indicator.
resource monitor linux mint
http://bit.ly/339mO6y

Starting to look like the comp just doesn't have enough grunt for W10.


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#195
March 11, 2020 at 22:08:00
"Starting to look like the comp just doesn't have enough grunt for W10."
Yes or some process is not working properly. The weird thing is this started in Windows 7 about 2 years ago, so if the machine is under resourced even Windows 7 must have grown to the point where it could no longer run successfully.

The machine only has W10 with no extra third pary software so wiping it and putting Linux on it won't be a big issue. The biggest problem will be for my sister, who unlike an IT professional like me has never used Linux.

I have been seriously thinking about switching to Linux so maybe I can use her laptop and I can give her mine.


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#196
March 11, 2020 at 22:16:33
"I have been seriously thinking about switching to Linux so maybe I can use her laptop and I can give her mine"
Yep, putting Linux on hers & then trying, there is a learning curve, but it is not too hard. I can flick from Windows to Linux no problem.

Find a distro you like & let me know what you settle on, if I haven't got it, I will download it. As 64-bit Mint worked well, stay with 64-bit.

message edited by Johnw


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#197
March 11, 2020 at 22:45:29
What will help you decide, is!

Speed/performance
Does it find all my drivers, in other words, scanner/printer or any other.
Ease of use.

"I just wasn't sure between desktop and alternate'
"We, however, recommend the Xfce edition"
https://linuxhint.com/best-linux-di...

Other choices, gives you a picture on what to try.

https://mashtips.com/lightweight-os/
https://fossbytes.com/best-lightwei...
https://itsfoss.com/lightweight-lin...
https://techlog360.com/best-lightwe...



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#198
March 11, 2020 at 23:11:41
Okay thanks for all your help John. It was a long journey.

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