code 80240016 updating windows

Dell - inspiron 17.3" laptop - 4gb memor...
December 28, 2019 at 17:04:56
Specs: Windows 7, Intel p6100 2.0 Ghz/4GB
I am continuing to try fix my sisters computer and I am having the above problem when trying to perform a windows update.

See More: code 80240016 updating windows

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#1
December 28, 2019 at 17:10:09
I thought I changed the tag. It probably doesn't matter but this computer is a Toshiba Satellite C650.

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#2
December 28, 2019 at 21:26:20

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#3
December 29, 2019 at 14:44:38
Thanks rrider....I will have a look

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Related Solutions

#4
December 30, 2019 at 06:55:48
did you happen to run that one popular windows cleanup powershell script?

i got an update that doesnt install as it is depended on onedrive....

i've tried really hard to get rid of it so there is no trace ":)

i5-6600K[delid]@4.828GHz Core/4.627 Cache@1.456v | 2x8GB DDR4-3353MHzCL14@1.49v | Sapphire Nitro+ SE RX 590 8GB@1620Mhz core@1.13v/2236MHz


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#5
January 8, 2020 at 21:33:10
Now I have a code 8E5E05F6. Trusted installer kept running every 5 seconds taking up huge amounts of CPU so I had to turn off automatic updates.

One suggestion is to reset Windows updates but I can't get wuauserv to stop successfully.


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#6
January 8, 2020 at 22:27:40

"I can't get wuauserv to stop successfully"

1: Open Command Prompt (Admin). Leave Command Prompt open until finished, if you reboot, you will have to do this again.

2: Type ( or Copy & Paste ) net stop wuauserv & then hit Enter.

3: Type ( or Copy & Paste ) net stop bits & then hit Enter.

4: Browse to the C:\Windows\SoftwareDistribution folder and delete all the files and folders inside. Press Ctrl+A to Select All and then Delete.

5: Type ( or Copy & Paste ) net start wuauserv & then hit Enter.

6: Type ( or Copy & Paste ) net start bits & then hit Enter.

You may have to do the above more than once, it seems to depend on how many updates are there.

message edited by Johnw


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#7
January 8, 2020 at 23:33:16
So I reset and -regisered tewidiws update components and then got one upgrade to work. I then tried another update and got the same error message. Going to reboot and try again.

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#8
January 8, 2020 at 23:40:57
Use their troubleshooter if needed.

Description of the Windows Update Troubleshooter
https://support.microsoft.com/en-au...


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#9
January 9, 2020 at 00:17:40
Okay I will try run it again.

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#10
January 9, 2020 at 01:09:08
Another way, make a note of the update numbers, then download them direct from MS.
https://www.catalog.update.microsof...

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#11
January 9, 2020 at 02:44:25
If still having problems, upload screenshot of System please.
Same as picture 2 in this sample link.
https://pc.net/helpcenter/answers/v...

http://en.directupload.net/ or https://i.imgur.com/


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#12
January 9, 2020 at 16:11:25
hi everyone,

Not sure if things are okay or not. Before I ran the reset there were 6 updates available (2 important and 4 optional). I was able to get one of the important updates to work, but as mentioned earlier, the second one failed,

Well after the reset the check for updates now takes 12-15 minutes to run but does not find anything. Because automatic updates is normally turned on by default I am not sure if 12-15 minutes is normal or not. I guess I have to make sure the next time an update is available but windows 7 support ending soon there might not be any.


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#13
January 9, 2020 at 16:23:03
"Because automatic updates is normally turned on by default
Turn it off.
"I am not sure if 12-15 minutes is normal"
Now test.

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#14
January 9, 2020 at 16:48:44
I did have it turned off. That is why I did a manual check.

I just noticed the computer is saying that there are updates available. I checked them and it the same 4 optional and 1 important, that was there before. I am trying to install the 1 important one.


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#15
January 9, 2020 at 19:33:04
So the one important update installed successfully. I then tried one of the optional ones and it failed. I picked a different optional one and it failed as well. I am going to reboot and then try it again.

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#16
January 9, 2020 at 20:12:28
Go to the SoftwareDistribution folder and delete all the files and folders inside.

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#17
January 9, 2020 at 21:52:53
so I really have a problem now. I can't reboot anymore. It gives me two choices (normal or repair). I have tried repair but it finally ends with 'Startup repair cannot repair this computer automatically'.

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#18
January 9, 2020 at 21:56:05
the log from the repair has the following;

A patch is preventing the system from startup.


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#19
January 9, 2020 at 22:29:25
Also I noticed all the tests say completed successfully but with an error code 0x0

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#20
January 9, 2020 at 22:57:49
"A patch is preventing the system from startup"

How to use a Lazesoft Windows Recovery CD or USB device to fix the boot problems if your Windows operating system does not start correctly.
"It is very common for PC users to be faced with a Windows crash. When this happens, the dreaded 'Blue Screen of Death' pops up, or your PC has a black screen and can not boot or start up"

Lazesoft Recovery Suite Home
https://www.softpedia.com/get/Syste...
http://www.lazesoft.com/lazesoft-re...
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
http://fs5.directupload.net/images/...
Lazesoft Recovery Suite Home video tutorial
https://vimeo.com/106789683
Tutorials
http://www.lazesoft.com/guide.html
How to Boot a Computer from a Lazesoft Recovery USB Device
http://www.lazesoft.com/create-a-bo...
How to Burn a Lazesoft Recovery CD
http://www.lazesoft.com/burn-a-boot...


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#21
January 10, 2020 at 01:04:22
More ways here.

https://www.wintips.org/fix-windows...
https://support.microsoft.com/en-us...

message edited by Johnw


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#22
January 10, 2020 at 15:14:50
I tried doing a repair in the first link. It was unable to find a problem. I then tired to do a system restore back to Jan 8th (automatic restore point) before I started doing anything. That failed because it was unable to extract from the file and it said the file was damaged during the restore point.

I tried restoring to a later restore point. In the meantime I am downloading the System Update Readiness Tool.If I can get a restore point to work where I can boot successfully again, I will try it.


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#23
January 10, 2020 at 15:19:34
Okay that restore point failed also with 'an unspecified error occurred during system restore. (0x8000ffff).

I am going to look at the Lazesoft and see if that helps me at all.


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#24
January 10, 2020 at 15:20:45
"I tried doing a repair in the first link"
What do you call the first link?

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#25
January 10, 2020 at 20:19:41
The first one listed.

https://www.wintips.org/fix-windows...

Somehow by clicking on what options were available to me it looks like another repair ran. It took a long time but when I came back to the computer, it was sitting at the login prompt. I logged into windows and am going to check for updates again. I am not sure what it is but should I run the System Update Readiness Tool before attempting any more updates?


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#26
January 10, 2020 at 20:28:34
"System Update Readiness Tool before attempting any more updates?"
Won't hurt.

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#27
January 10, 2020 at 21:02:48
The download looks like a windows update (Windows6.1-KB947821-v34-x64.msu). The instructions tell me to run DISM.exe ut there is no mention about doing anything with the msu file. Do I just double click on it?

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#28
January 10, 2020 at 21:12:46
I figured it out.....I was looking at the instructions for a different platform.

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#29
January 10, 2020 at 22:05:10
not looking good.....it's still installing after an hour....the progress bar looks like it is 90-95% there

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#30
January 10, 2020 at 22:06:50
And just as I said that it finished

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#31
January 10, 2020 at 22:25:40
Any errors to fix?

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#32
January 10, 2020 at 22:33:10
No it didn't show any. I installed the next update and the computer wanted a restart. It is configuring updates and is at 30%

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#33
January 10, 2020 at 23:04:02
so the important update finished, I rebooted, it did the configuration and then restarted into windows so I picked one of the optional updates (there are 4). It failed on code 80070490.

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#34
January 10, 2020 at 23:34:24
John,

I amy have overlooked something. In the link you sent (https://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness) for windows 7 it talks about downloading the file. For windows 10, 8, 8.1, and Server 2012 it just tells you run DISM. I am not sure but maybe in these versions it is already installed. After I installed the patch I dowloaded I didn't run anything, and I am guessing I should have. The document is certainly not written very clear. Is it your understanding I should run DISM even for Windows 7?


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#35
January 10, 2020 at 23:37:27
Run Windows Repair

Disable your antivirus program before running Windows Repair.
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
https://www.computerhope.com/issues...

Start at Step 1 ( very important ) do all the steps until you get to the final step ( Repairs ) Reboot when finished.
Right click on the exe & click on > Run as administrator.
https://www.softpedia.com/get/Tweak...
http://i1-win.softpedia-static.com/...
https://imgur.com/IvnLJlG
https://imgur.com/mFvvNRO
https://www.tweaking.com/
https://www.tweaking.com/content/pa...
Windows Repair (All In One) Tips (3) Run the repairs twice! (Run repairs, reboot, run repairs in Safe mode with Networking again)
http://www.tweaking.com/articles/pa...
https://i.imgur.com/iEkCjsv.gif
Forum
http://www.tweaking.com/forums/
How to use.
http://imgur.com/cCYM5qk
http://imgur.com/9pUd75D
http://imgur.com/ndNdiGy
http://imgur.com/HOARzgK
http://imgur.com/bBmJ2WM
http://imgur.com/BQhu2Ya


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#36
January 10, 2020 at 23:47:29
"Is it your understanding I should run DISM even for Windows 7?"
Yes.
Download the appropriate tool.
Move it onto the desktop, double click on it to run.

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#37
January 11, 2020 at 00:17:30
"The document is certainly not written very clear"
The header says.
using the DISM or System Update Readiness tool
https://support.microsoft.com/en-au...

Extract from the link.

"Click Download on the Download Center webpage, then do one of the following:
To install the tool immediately, click Open or Run, and then follow the instructions on your screen.
To install the tool later, click Save, and then download the installation file to your computer. When you're ready to install the tool, double-click the file.
In the Windows Update Standalone Installer dialog box, click Yes.
Windows Update Standalone Installer dialog box
When the tool is being installed, it automatically runs. Although it typically takes less than 15 minutes to run, it might take much longer on some computers. Even if the progress bar seems to stop, the scan is still running, so don't click Cancel.

Download and Install updates - The updates are being installed progress window
When you see Installation complete, click Close.
Download and install Updates - Installation complete
Reinstall the update or service pack you were trying to install previously.

To manually fix corruption errors that the tool detects but can't fixed, see How to fix errors that are found in the CheckSUR.log."

message edited by Johnw


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#38
January 11, 2020 at 11:15:04
morning John,

here is what I did last night before calling it a night.

- Downloaded windows repair
- Disabled antivirus
- Powered off computer
- Unplugged the power
- Removed the battery
- Press the power on button 5 times
- Plugged power back in (left battery out)
- Powered up computer (would not start normally)
- Picked repair option (let it run overnight)


- Woke up this morning with the computer saying it couldn’t perform the repair
- Tried again no luck
- Ran a system restore from before the latest update (successful)
- Tried to reboot (still won’t boot up to windows)


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#39
January 11, 2020 at 11:41:21
john,

i did another restore and now i got to the login screen. Shall i start over from the beginning including the power reset?


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#40
January 11, 2020 at 13:24:39
John,

The problem is when I install the System Readiness Update Tool it doesn't running anything else automatically. It installs Windows6.1-KB947821-v34-x64.msu and thats it. That is why I wondered if I am now suppose to run DSIM manually.

When I did I got a message that says 'The restorehealth option is not recognized in this context.'


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#41
January 11, 2020 at 14:42:35
Morning bccamper, everything points to running windows repair again, skip the power reset.

The only other thing of concern, you don't mention running it in Safe mode.


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#42
January 11, 2020 at 14:52:11
okay I'll do that.

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#43
January 11, 2020 at 15:00:26
Before you start windows repair, upload these logs please, so I can be going through them looking for more clues.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt) on the Desktop.
The logs are large, upload them using one of these. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the links please.
http://www.fileconvoy.com/index.php
https://i.imgur.com/7UiiqWr.gif
https://i.imgur.com/6N1gfOj.gif
http://www.filedropper.com/
https://go4up.com/


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#44
January 11, 2020 at 15:23:43
Looks like I was too late re Farbar, after you have finished thr repair will be Ok.

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#45
January 11, 2020 at 16:33:22
John

Is there are 32 bit and a 64 bit version of repair? I downloaded on this machines and transferred to the problem machine and I am getting a message bout system compatibility.


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#46
January 11, 2020 at 16:43:06
"Is there are 32 bit and a 64 bit version of repair?"
No.

Proceed to Farbar please.


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#47
January 11, 2020 at 16:58:06
This is getting to be something like paranormal like. I downloaded Windows repair, copied it to the USB stick, and then copied to the problem machine. After I started having problems installing and running, I tried copying to the USB stick again, but when I tried copying to the problem machine I got copy errors. When I look at the directories on the USB stick they all look like this and now I ca't delete them. When I try it tells the file is no longer located at the location, which is the same message I was getting when I tried to copy onto the problem. I wonder if it is ironic that Ghost Busters is on lol

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#48
January 11, 2020 at 17:04:30
I forgot to include the image

https://imgur.com/a/Xs05MJg


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#49
January 11, 2020 at 17:06:46
Still waiting on the Farbar logs.

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#50
January 11, 2020 at 17:11:06
Just saw you post about Farbar. I can try it.

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#51
January 11, 2020 at 17:53:35
Here is the link John.

http://www.fileconvoy.com/dfl.php?i...


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#52
January 11, 2020 at 17:58:12
Got them.

Next step.

Please download Dr.Web CureIt and save it to your Desktop. DO NOT perform a scan, until you get it on your desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop. (If this is not possible, this program is portable, and runs right from the location it is downloaded to, like a USB drive or SD card.)
https://www.softpedia.com/get/Antiv...
http://filehippo.com/download_dr_we...
http://www.freedrweb.com/cureit//
http://www.freedrweb.com/cureit/?ln...
ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe
Documentation
http://download.geo.drweb.com/pub/d...

Copy & Paste the contents of the log into a text file & upload it here.
No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the link please.
http://www.fileconvoy.com/index.php
https://i.imgur.com/7UiiqWr.gif
https://i.imgur.com/6N1gfOj.gif


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#53
January 11, 2020 at 18:37:51
John I downloaded cureit from the softpedia link. I downloaded to a USB stick and the ported to the desktop on the problem machine. When I tried to run it said it was not compatible, but I don't see a 32/64 bit difference. When downloading from filehippo it is downloading a file called 3n2i7na1.exe.

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#54
January 11, 2020 at 19:10:29
bccamper, your Farbar logs show that the system files are not signed.
This is not normal, something has changed them, usually something very serious.

We can keep on trying or reinstall W7.

Let me know & if you go for a clean install, I will point you in the right direction.

message edited by Johnw


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#55
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#56
January 11, 2020 at 20:43:54
John,

If you are referring to restoring the machine back to its original purchase condition, I had this in mind already. I saw a Toshiba Recovery process which I wondered if that is what that does. You are doing the yeoman's work to try and get this machine back to a healthy state so if you think we are at the point where nothing else can be done, I will leave that call to you.

I guess the other thing is the machine seems to be working right now (other than Windows updates). Considering Windows 7 is no longer supported as of this month, there probably won't be anymore. I have to think about whether this machine can even be updated to Windows 10.


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#57
January 11, 2020 at 21:14:23
"I will leave that call to you"
Give my post #55 a try first.

"I saw a Toshiba Recovery process which I wondered if that is what that does"
A clean install will go even further, all Toshiba lurking bits will be gone.

"I have to think about whether this machine can even be updated to Windows 10"
Reinstalling W10 will work, starting with a clean drive.
You have enough grunt to run 64-bit.

message edited by Johnw


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#58
January 11, 2020 at 21:21:03
Okay with #55 I am creating a boot cd and booting from it?

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#59
January 12, 2020 at 10:03:21
morning John....I booted from the CD and ran the scan. It found the following two items;

hosts
Winlogin, Userinit

I neutralized both and now I am rerunning the scan.

I noticed this seem to get my wifi back.


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#60
January 12, 2020 at 10:40:09
John,

The rescan of Dr.Web Livedisk ran clean.


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#61
January 12, 2020 at 11:48:18
Morning bccamper.
At last we are on the right track.

Next step.

Copy & Paste only the text in Blue below & save it into Notepad on your Desktop & name it fixlist.txt
NOTE: It is important that Notepad is used. The fix will not work if Word or some other program is used.
NOTE: It is important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

CreateRestorePoint:
emptytemp:
closeprocesses:
HKU\S-1-5-21-1285057853-383854099-2878224138-1000\...\ChromeHTML: -> <==== ATTENTION
ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No File
HKLM\...\Run: [] => [X]
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION
FF HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION
SearchScopes: HKLM -> DefaultScope {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKLM -> {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKLM-x32 -> DefaultScope {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKLM-x32 -> {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKU\S-1-5-21-1285057853-383854099-2878224138-1000 -> DefaultScope {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKU\S-1-5-21-1285057853-383854099-2878224138-1000 -> {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
BHO-x32: No Name -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> No File
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
U1 aswbdisk; no ImagePath
2016-08-30 20:47 - 2019-07-05 23:46 - 000000350 _____ () C:\Users\LadyTara\AppData\Roaming\wklnhst.dat

Open FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that, let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply.
Refer these SS if needed.
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...


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#62
January 12, 2020 at 12:17:26
John,

Here is the log. Just one point. When I had DrWeb DVD booted, it seem to indicate wifi connections were available. Now that I went back to windows they are not available again.

Fix result of Farbar Recovery Scan Tool (x64) Version: 08-01-2020
Ran by LadyTara (12-01-2020 12:07:06) Run:1
Running from C:\data\desktop
Loaded Profiles: LadyTara (Available Profiles: LadyTara)
Boot Mode: Normal
==============================================

fixlist content:
*****************
CreateRestorePoint:
emptytemp:
closeprocesses:
HKU\S-1-5-21-1285057853-383854099-2878224138-1000\...\ChromeHTML: -> <==== ATTENTION
ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No File
HKLM\...\Run: [] => [X]
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION
FF HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION
SearchScopes: HKLM -> DefaultScope {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKLM -> {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKLM-x32 -> DefaultScope {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKLM-x32 -> {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKU\S-1-5-21-1285057853-383854099-2878224138-1000 -> DefaultScope {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
SearchScopes: HKU\S-1-5-21-1285057853-383854099-2878224138-1000 -> {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSCA
BHO-x32: No Name -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> No File
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
U1 aswbdisk; no ImagePath
2016-08-30 20:47 - 2019-07-05 23:46 - 000000350 _____ () C:\Users\LadyTara\AppData\Roaming\wklnhst.dat
*****************

Restore point was successfully created.
Processes closed successfully.
HKU\S-1-5-21-1285057853-383854099-2878224138-1000_Classes\ChromeHTML => removed successfully
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\00asw => removed successfully
"HKLM\Software\Microsoft\Windows\CurrentVersion\Run\\" => removed successfully
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender => removed successfully
HKLM\SOFTWARE\Policies\Mozilla => removed successfully
HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}" => value restored successfully
HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{67A2568C-7A0A-4EED-AECC-B5405DE63B64} => removed successfully
HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\\"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}" => value restored successfully
HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{67A2568C-7A0A-4EED-AECC-B5405DE63B64} => removed successfully
"HKU\S-1-5-21-1285057853-383854099-2878224138-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope" => removed successfully
HKU\S-1-5-21-1285057853-383854099-2878224138-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{67A2568C-7A0A-4EED-AECC-B5405DE63B64} => removed successfully
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9} => removed successfully
HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE => removed successfully
HKLM\Software\Wow6432Node\MozillaPlugins\@microsoft.com/GENUINE => removed successfully
HKLM\System\CurrentControlSet\Services\aswbdisk => removed successfully
aswbdisk => service removed successfully
C:\Users\LadyTara\AppData\Roaming\wklnhst.dat => moved successfully

=========== EmptyTemp: ==========

BITS transfer queue => 8388608 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 5988412 B
Java, Flash, Steam htmlcache => 1121 B
Windows/system/drivers => 25616217 B
Edge => 0 B
Chrome => 139141827 B
Firefox => 0 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Users => 0 B
Default => 33058 B
Public => 33058 B
ProgramData => 33058 B
systemprofile => 66244 B
systemprofile32 => 132332 B
LocalService => 165390 B
NetworkService => 227510 B
LadyTara => 2944395 B

RecycleBin => 40188 B
EmptyTemp: => 174.3 MB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 12:08:13 ====


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#63
January 12, 2020 at 12:22:09
"Now that I went back to windows they are not available again?
Ok, let me know if that is still a issue as we progress.

Here are the next 2 steps.

Step 1: Run AdwCleaner
https://www.softpedia.com/get/Antiv...
https://www.bleepingcomputer.com/do...
https://www.malwarebytes.com/adwcle...
https://toolslib.net/downloads/view...
Close all open programs and internet browsers.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan Now
Click on Quarantine for all it finds.
Reboot.
Please Copy & Paste the contents of that logfile with your next reply.
https://i.imgur.com/qERgl4y.gif

Step 2: Run Malwarebytes Anti-Malware ( MBAM ) Use Threat Scan. Make sure Rootkit scan is on.
After a restart ( if required ) Copy & Paste the contents of the scan into your reply.

message edited by Johnw


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#64
January 12, 2020 at 12:54:02
John,

I am running adwcleaner 8.01. I am t the point where it shows the Preinstalled software. Nothing is checked. At this point I don't see a Cleaning button. I have Quarntine or Cancel. The good news is that the PUP count still seem to be at 0 when it switched to the preinstall software screen.


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#65
January 12, 2020 at 13:03:22
Just ran mine, they have changed things.
Dashboard now asks to Quarantine things.

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#66
January 12, 2020 at 13:05:19
It seems if there is nothing to Quarantine then clicking the button does nothing.

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#67
January 12, 2020 at 13:08:20
Yep, you are clean.

Have you run MBAM? Step2:

message edited by Johnw


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#68
January 12, 2020 at 13:16:23
no I will do it now, however without internet I will not be able to update the definitions. I will try download a new install from my computer.

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#69
January 12, 2020 at 13:19:28
"however without internet"
Are you saying you don't have a cable connection as well?

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#70
January 12, 2020 at 13:22:49
hmmmmmmmmmmm good thought. I never thought of that. The bad practice of a laptop. Let me try.

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#71
January 12, 2020 at 13:23:29
Definition updates.
https://www.techspot.com/downloads/...

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#72
January 12, 2020 at 13:41:20
John,

no internet with wired either. I tested on my wife's machine and it was working so I connected it to the problem laptop. I tried disabling and enabling the Local Area Connection but no success. I tried an ipconfig /all from elevated cmd and got this message;

this program can't start because dhcpcsvc.dll is missing from your computer.

Not sure how many files are missing but can I get it from my wife's Win 7 computer?


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#73
January 12, 2020 at 13:45:29
I did find multiple occurrences of the file in various formats. For example in c:\windows\system32 I see dhcpcsvc(111).dll

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#74
January 12, 2020 at 13:48:35
"Not sure how many files are missing"
I have to memorize this post, I've forgotten how far you got running Windows Repair ( Tweaking.com )
One of the steps, is to replace all missing files.

"it seem to indicate wifi connections were available. Now that I went back to windows they are not available again"
Network Troubleshooting in Windows 7
https://www.home-network-help.com/n...


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#75
January 12, 2020 at 13:55:39
How to Fix Corrupted System Files with SFC /scannow in Windows
http://blog.drivethelife.com/how-to...

Use Lazesoft, if SFC doesn't work.
Lazesoft Recovery Suite Home
https://www.softpedia.com/get/Syste...
http://www.lazesoft.com/lazesoft-re...
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
Lazesoft Recovery Suite Home video tutorial
https://vimeo.com/106789683
Tutorials
http://www.lazesoft.com/guide.html
Insert your Lazesoft boot drive, hit the Start button & get the boot menu ( press F11 on my comp ) it's displayed down the bottom of your boot screen.
From that screen > Hard Disk hit Enter.
USB > hit Enter.
Adjust if using CD or DVD.
Once Lazesoft has loaded, click on Windows Recovery ( in the green section )
Click OK next.
Click the tab > Repair Tools.
Scroll down to > Additional Tools & click.
Click > Run SFC.


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#76
January 12, 2020 at 15:26:59
SFC found some corrupted files but could fix all of them.

Here is the link for the CBS.log

http://www.fileconvoy.com/dfl.php?i...

Try the lazesoft now?


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#77
January 12, 2020 at 15:34:30
Yes, won't hurt to run the one click fix as per my first post.
http://fs5.directupload.net/images/...

Then run Windows Repair in Safe mode as per my SS, but skip all steps & go straight to the last step ( Repair )

message edited by Johnw


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#78
January 12, 2020 at 16:06:34
John,

Having problems with 32/64 bit again. Is Lazesoft supposed to be a bootable DVD or just an executable. From your link I downloaded lsrshsetup.exe but when I ran it it complains about compatibility issues.


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#79
January 12, 2020 at 16:18:19
Lazesoft is a boot disk.
Right click on lsrshsetup.exe, hit burn & you will have a bootable disk.

Don't forget after every tool you run, let me know if you have got the internet connection working.


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#80
January 12, 2020 at 16:55:59
"SFC found some corrupted files but could fix all of them"
562 files fixed.
https://i.imgur.com/1aEkEnf.gif


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#81
January 12, 2020 at 17:00:24
SFC from lazesoft is running. Hopefully is gives better results.

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#82
January 12, 2020 at 17:09:23
"SFC found some corrupted files but could fix all of them"
Did you mean could not?

message edited by Johnw


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#83
January 12, 2020 at 17:22:07
It finished with;

Windows Resource Protection did not find any integrity violations

Rebooted to windows. It might have been after the first sfc but wifi is working now as well as wired connection.

Run Malwarebytes?


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#84
January 12, 2020 at 17:30:52
"Run Malwarebytes?"
Yep, run Malwarebytes.

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#85
January 12, 2020 at 18:05:10
All good with Malwarebytes

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#86
January 12, 2020 at 18:06:33
We are on the home run, nearly finished. Stay with the cable connection as much as you can, it is faster & safer than wireless.

Download ComboFix to your Desktop & then run. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Copy & Paste the contents of the log in your next post please. ComboFix's log should be located at C:\COMBOFIX.TXT.
Copy & Paste the report contents in your next reply, or if too large upload the log using File Convoy. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the link please.
http://www.fileconvoy.com/index.php
https://i.imgur.com/7UiiqWr.gif
https://i.imgur.com/6N1gfOj.gif
http://www.bleepingcomputer.com/dow...
http://download.bleepingcomputer.co...

message edited by Johnw


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#87
January 12, 2020 at 22:23:11
http://www.fileconvoy.com/dfl.php?i...

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#88
January 12, 2020 at 22:29:24
I see CCleaner is installed, I have been using the Wise tools for about 10 years.

Next steps.

Run both of these, in this order. Let me know when done please.

1: Wise Disk Cleaner ( Run the 1st three tabs, left to right. I use default settings, leave boxes that are unchecked, unchecked )
https://www.softpedia.com/get/Syste...
http://www.freewarefiles.com/Wise-D...
http://www.freewarefiles.com/screen...
http://www.wisecleaner.com/download...
http://i.imgur.com/Jecnfvb.gif
http://i.imgur.com/0xHwdom.gif
https://i.imgur.com/q8GRvVw.gif
https://i.imgur.com/ImAsNPL.gif
https://i.imgur.com/ad7SEKM.gif

2: Wise Registry Cleaner ( Only use Registry Cleaner & with default settings. Don't use System Tuneup, that is for Experts, you really have to know what you are doing )
https://www.softpedia.com/get/Tweak...
http://www.freewarefiles.com/Wise-R...
http://www.freewarefiles.com/screen...
http://www.wisecleaner.com/wiseregi...
http://i.imgur.com/Qy7HWcA.gif
http://fs1.directupload.net/images/...
http://fs1.directupload.net/images/...
http://fs1.directupload.net/images/...


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#89
January 13, 2020 at 09:00:55
Common Cleaner - 1912 files, a total of 2.4GB, were found. 265 traces were found
ran clean
re-scan was – 13 files, a total of 26.50MB, 1 traces were found
ran cean
re-scan - 9 files, a total of 26.50MB
ran cean
re-scan - 9 files, a total of 26.50MB
ran clean
re-scan – 9 files again.

I guess it has done what it can


Advanced Cleaner – 43 files, a total of 336.1 MB, were found
Re-scan – 2 files, a total of 513,0 KB, were found (I had MS Word open to note what happened at each step)

slimming system - 12 items, a total of 2.9 GB disk space will be freed after slimming down
ran remove - I removed all but Window help files and Wallpaper Files of Windows

Onto the second part.

Also John, I wanted to mention that when I went to shutdown the machine last night is automatically started 3 updates. Things seem to be okay this morning.


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#90
January 13, 2020 at 09:46:20
Registry cleaner - fast scan - 183 problems found - 182 fixed - failed to remove 1 problem

Registry cleaner - fast scan - 87 problems found - 4 unsafe to delete - 82 problems resolved - Failed to remove 1 problem


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#91
January 13, 2020 at 13:44:27
Morning bccamper, didn't get up so early today, got up at 3.30 am yesterday, so I could get stuck into your problems.

Perfect, not removing some files is quite normal.

Need a SS response to my post #11 please.

message edited by Johnw


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#92
January 13, 2020 at 16:05:47
Sorry john Obviously I missed that one.

https://imgur.com/a/zguh79y
https://imgur.com/a/p6YMjco


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#93
January 13, 2020 at 16:13:30
It was the usable memory I wanted to check, it's normal.

Download the new version of Farbar, run & upload the logs please.


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#94
January 13, 2020 at 18:52:41
\do \i need to check the addition.txt checkbox?

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#95
January 13, 2020 at 18:54:54
previous was supposed to be 'Do I'

looks like the farbar is the same size as the one I downloaded before.


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#96
January 13, 2020 at 19:10:47
"previous was supposed to be 'Do I"
Yes.

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#97
January 13, 2020 at 19:14:39
sorry John, yes to the checkbox?

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#98
January 13, 2020 at 19:25:19
Just to make sure we are talking about the same thing.

As per my post #43
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif


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#99
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#100
January 13, 2020 at 19:46:37
I think we have done as much as we can for the moment, lets see how it goes for the next 2 weeks. The errors that showing in the logs, may not effect your comp.

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#101
January 13, 2020 at 20:06:44
Okay John,

I owe you a world of thanks. You gave up so much to help get things back on track. A question about Wise Disk Cleaner and Wise Registry Cleaner. Should I be using these regularly instead of ccleaner?


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#102
January 13, 2020 at 20:27:09
I use Wise on every comp I work on, hundreds & hundreds over the years. So yes, it is my choice.
Put it in your diary to use once a month, you will soon get the feel of how often you need to use them.

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#103
January 13, 2020 at 20:41:47
Thanks again John, I'll be in touch

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#104
January 18, 2020 at 11:53:56
Hi John,

Made it to my sisters last night to return her laptop. Today we went to start it up to try figure out when I gave her the replacement so we know approximately what files we need to copy back. I went to start it up and it came to the menu where I could start windows normally or do a repair. This was a surprise because I had restarted it a few times at home. I tried normal startup and saw a blue screen flash by and then it rebooted again. Of course MS is not smart enough to hold the window so you can read it. I am doing the repair option to see if it can start.


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#105
January 18, 2020 at 12:24:00
John,

The computer won't boot-up. Really strange seems it has been sitting at home powered off since we last worked on it. I am going to try safe mode,


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#106
January 18, 2020 at 12:27:03
John,

Safe mode is no go as well.


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#107
January 18, 2020 at 12:53:05
John,

Got to go out for a while. Will check back later.


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#108
January 18, 2020 at 16:06:55
Try the one step fix on the lazesoft boot disk.
Refer my post #20

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#109
January 18, 2020 at 17:10:08
Okay thanks John, I will try it out.

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#110
January 19, 2020 at 21:39:35
Hi John,

I ran the one clock fix crash solution. Rebooted from the hard drive but still same issue. Was I suppose to do more.


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#111
January 20, 2020 at 00:44:48
"Was I suppose to do more"
No bccamper.

Time to do a clean install with either W7 or 10.
During the install, Delete all the partitions.
Keep hitting Delete until Format & Delete are greyed out.
You then have an Unallocated drive.
No other drives should be connected during the install.

No need to have an MS account, hit skip or similar during the install.

No need to fill in the product key, MS will know that & provide that as soon as you go online.

message edited by Johnw


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#112
January 20, 2020 at 20:11:08
Where do I install from. Nobody gets a system CD anymore.

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#113
January 20, 2020 at 20:57:10
W10 is going to be your best install, whilst it is still Free from MS.

Use their download tool to get the ISO on your Desktop.
https://www.microsoft.com/en-au/sof...

Burn the ISO onto a DVD, making sure it is bootable.

Or, put the ISO onto a thumb drive using Rufus.

https://www.softpedia.com/get/Syste...
http://www.freewarefiles.com/Rufus_...
http://www.freewarefiles.com/screen...
http://rufus.akeo.ie/
Windows 10 bootable USB drive with Rufus
https://trickiknow.com/how-make-win...
https://pureinfotech.com/download-w...
https://www.groovypost.com/howto/cr...
https://www.windowscentral.com/how-...
UEFI
Select the GPT partition scheme for UEFI computers.


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#114
January 22, 2020 at 07:41:03
Thanks for all your help John. I will need to figure out what we can do. Maybe it is time to switch my sister to Linux. I am tired if these constant windows issues. I will have to do some testing. So far access files are the only thing I haven't been able to open.

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#115
January 22, 2020 at 13:34:21
"I am tired if these constant windows issues"
Not normal bccamper. Billions of users, including me, don't have issues.

"I will have to do some testing"
Yep, Windows or Linux, we still need to prove, a clean install solves your problems.


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