Code 10 error after installing windows 7

August 13, 2010 at 07:34:16
Specs: Windows 7 ultimate 64bit
Ok, so I recently installed windows 7 ultimate 64bit on my computer. Previously before this my friend put the 32 bit version of 7 on it, but I changed it to 64 because I had been using vista 64bit beforehand. For whatever reason, one of my graphics cards is giving men a code 10 error. It worked fine in vista, but the problem started when I put 7 on my computer.br says the drivers are up to date, but Ive tried to install them anyways as well as deleting the driver files and then reinstalled from nothing. Similarly, im getting a code 10 from two other devices, but for some reason they aren't listed as an unidentified device or something like that. I have no idea what's causing this, but I'm lost and I need help.

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#1
August 13, 2010 at 07:44:09
http://pcsupport.about.com/od/findb...

http://support.microsoft.com/kb/943104

you may have to download and clean your system with a driver cleaner, and then reinstall, are your issues due to an incompatability with win7 x64, run the compat test from ms

http://www.microsoft.com/windows/wi...

i hate computers!
but cant help myself....


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#2
August 13, 2010 at 07:49:48
Thank for the advice. I'll definitely look into that as soon as I'm home from work.

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#3
August 13, 2010 at 17:03:22
Ok, so far I've tried everything you've suggested. I can't imagine it being a compatibility issue, as one of my video cards is working fine, but the other wont. I used a driver cleaner too and then tried to reinstall it with the utility you linked me to, and it told me that the installation was failed for all three, two of which are the other issues I mentioned, and I've found out that they're a "Base system device" I'm pretty sure it's my headphone and microphone jack, because neither one works, and my sound is also muffled, where it wasn't in vista. This is a relatively new computer, so I don't know what could be causing this.

http://i912.photobucket.com/albums/...

Here's a view of what I'm looking at. I have two graphics cards, and only one of them is showing up. Both the "Base system devices" are on here, but only one is recognized. None of my hardware has been touched, so I don't think it's physical damage. I really don't want to have to take this to someone for repairs. :P


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#4
August 13, 2010 at 22:55:05
ok, everything looks to be ok, id the ati 3780 the one that is causing problems...?
or do you have 2 of the same card?
i would create a new partition on the hard drive, and then install win 7 32 bit, make sure that everything is still working correctly.

if not

go back to the x64 and do full updates, remove one of the cards,
then replace the working card with the 2nd card in the same slot. then try both cards in the 2nd slot, this is to make sure that both cards work in both slots.
make sure that all cables and cards are correctly seated, its always good to be sure, especially the crossfire .
i see a few people have been having this issue when searched ""ati 3870 crossfire win 7""
from what i can see catalyst can be a problem, uninstall it and use these drivers on both cards
http://support.alienware.com/Suppor...

i hate computers!
but cant help myself....


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#5
August 15, 2010 at 09:46:01
Yes, I have two of the same card. One is working just fine, the other is not. They both worked just fine in windows vista 64bit, and now in windows 7 64bit, one functions, the other gives me a code ten. Installing windows 7 32bit on another partition did nothing. I also wiped my computer clean, reinstalled Windows Vista 64bit, and everything worked fine, all my drivers functioned. I then installed Windows 7 64bit, and I am back where I began, with one of my video cards working, and the other not working. And the "Base system devices" are still not working either.

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#6
August 15, 2010 at 11:53:38
sorry i cant help more in this, on the ati forums there is a lot of talk and a lot of the same issue, you may have more joy following this up with ati, although i am sure they will call it a MS issue.
i would suggest that you run vista as your main OS at the moment for gaming, and install 7 on a second partition untill a fix is issued, then once your happy the fix is working you choose to keep or delete the vista partition.

it maybe that the issue is caused by the base system device not working which would suggest a bios update, or chipset update from the board manufacturer.you could try running the mobo driver install cd, see if you can get the right driver for the particular device by trying every section on the disk ;-( or check with the mobo forums if they have a fix for the device issue.

i hate computers!
but cant help myself....


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