Chrome has stopped working, how to fix?

Hewlett-packard Pavilion g7-1070us charc...
November 10, 2015 at 09:03:54
Specs: Windows 7, 6Gb
Hello, I'm having trouble with my chrome, maybe you could help?
Things I tried so far:
-Task kill every single chrome task (by the way, I found zero of them.)
-Re-install chrome
-Restart my computer
-Run sfc /scannow in cmd

So, how could i possibly fix this?

OS Windows 7 64bit
Ram 6gb
Product HP Pavilion dv7


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#1
November 10, 2015 at 13:45:40
Are you also having other troubles, particularly with other browsers?

Did you go through any of these procedures:
http://www.wintips.org/how-to-compl...

Once Chrome has been removed it is a good idea to restart the computer before you continue with the new install.

Always pop back and let us know the outcome - thanks


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#2
November 10, 2015 at 19:20:56
Install, Update, and run Malwarebytes. Install the free version (make sure you uncheck the 'free trial' box or you will not get the free version, you will get the trial version of the pay for version. If I am right you have some malware that is interfering with Chrome working properly. Post back the log (copy/paste) back here for review to see if I am right and if there will be more cleaning necessary.
When you uninstall Chrome you may be asked if you want to save settings, if you do this you might be saving the error, so select no, uninstall it completely. Then go into C drive, Program Files (not sure which one, try both) and delete the folder for Chrome before restarting and reinstalling to be really sure.

You have to be a little bit crazy to keep you from going insane.


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#3
November 11, 2015 at 00:24:54
Next steps after doing the above.

More steps will be needed, after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
http://i.imgur.com/r3PoAEG.gif

Step 2: Run Junkware Removal Tool
http://www.softpedia.com/get/Securi...
http://www.bleepingcomputer.com/dow...
http://thisisudax.org/
http://thisisudax.blogspot.com.au/2...
Malwarebytes Acquires Junkware Removal Tool
https://blog.malwarebytes.org/news/...
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.


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