can't watch streaming video without moving my mouse

June 19, 2013 at 22:03:06
Specs: Windows 7
I have Firefox and if I want to watch a movie or stream a tv show I have to keep moving my mouse to keep the show from freezing. What can I do to fix this?

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#1
June 20, 2013 at 03:29:54
Try restarting Firefox with add-ons disabled:

Click Firefox bar (top-left) >> Help >> Restart with Add-ons disabled.

Now restart Firefox normally and check if the problem is fixed.


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#2
June 20, 2013 at 08:53:04
Does the same problem occur if you use IE?

Always pop back and let us know the outcome - thanks


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