cant start my computer keep getting crash at

August 4, 2011 at 10:03:03
Specs: Windows Vista
my computer keeps crashing ! I dont even have time to put on safe mode it crashes it shuts off
its a acer I have norton virus/vista 7-downloaded



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#1
August 4, 2011 at 10:55:48
download a copy of linux boot, create a boot cd/usb, set your bios to boot from the cd/usb, then boot into the linux os.
if that fails, then you may well have a hardware issue.
if its a laptop open the small doors on the bottom and check that the memory is correctly seated and that the hard drive is correctly seated.
if its a desktop, open and check the memory is correctly seated and that all the fans spin up, if there is a lot of dust clear it away with compressed air and try restarting the machine after that.

i hate computers!
but cant help myself....


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#2
August 5, 2011 at 05:57:30
You do NOT want to prematurely reload Windows unless you first eliminate the probability that this is a hardware issue and that you cannot do a start up repair or system restore repair.
If you can boot to a Linux CD (not install) then you have reduced the chance of it being a memory issue and eliminated it being a motherboard issue BUT I would recommend running Memtest86 from the start since running it clean through all of the tests it performs should nearly eliminate the possibility of it being a memory issue (I am betting you WILL have a problem with your memory). NO errors are acceptable with memtest, ANY will point to a problem stick as will freezing, crashing, or restarting. Rerun with one stick at a time to verify results and which stick is bad. A crash on both COULD be a motherboard problem though.
If all memory comes out clean run a start up repair from Windows install disk or repair disk you should have already made in windows (you can use one made from any Windows 7 machine of the same type (32bit or 64bit).

You have to be a little bit crazy to keep you from going insane.


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