Cant open system restore or get online

December 8, 2011 at 14:35:11
Specs: Windows 7
my sister has a gateway and she cant get online last thing she remembers happening was her streaming a movie and then she lost access to online. I was trying to tell her to open in system restore because she couldny open security settings on her pc (desktop) so in safe the annoying message that kept popping up saying her windows 7 needs to be registered? but it came already installed on the pc. I told her to check security in safe mode but it wouldnt let her turn it on! Then i told her to go to system restore and it said it wasnt able to find it or something like that. Then i told her to go to User control panel and then the message popped up again (in safemode) and after that it wouldnt let her open anything else!!! please help!

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December 8, 2011 at 15:01:34
Sounds like a virus. Run a full scan from Safe Mode.

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