Cant open or open containing file on windows7

October 27, 2011 at 21:42:47
Specs: Windows 7
Every time i download something the folder will pop up and once its done downloading i right click it and i can't open or open the containing folder. While its downloading i can open the containing file and once its done it will disappear. When it asks to save the file or open it i save it and it's doing the same problem. I have tried doing everything. I do have Norton security and Microsoft essentials but I'm sure there not the reason why it's not working. I also tried turning them off and yet still doesn't work. I do have Firefox, i tried emailing them about this problem but no help at all. I also tried reinstalling my browser but that didn't help. I did try doing a system restore but that didn't help and also resetting my download folder etc. Any suggestions on how i can fix this problem?

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#1
October 27, 2011 at 23:35:01
What type of file you downloaded? eg. if your file is *.rar you must have winrar to open the file. If not if you lost your folder noted the folder location of where usually they go to under where. eg. My document\download\Program.

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#2
October 28, 2011 at 08:18:58
Check your quarantine folder in Norton Security. If the file is infected, Norton is protecting you from it.

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#3
October 28, 2011 at 12:44:32
It is unwise to have two virus checkers that constantly run in the background at the same time. They will check each other.

Always pop back and let us know the outcome - thanks


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