Solved Cant install windows fully

September 3, 2016 at 06:04:53
Specs: windows 7 home premium, amd athlon 64 x 2/4gb
I have tried many times to completely install windows 7 home premium on a laptop and having many problems. The laptop was given to me cleaned and i had a reinstall disc or whatever its called. One of the many attempts i got it installed, installed an anti-virus, drivers from the manufacturers site but then i got some type of blue screen that was small. The suggestion from memory was that one of the drivers wasn’t right and as i got two laptops that were both acer's i thought 'ah i have to get in and uninstall one of the drivers to make this work' as thats what happened with the other laptop. But most of the time i boot in the process of trying to install anything(yes i tried linux as well and that was the only successful flawless install)i get nothing on the screen. I hear sounds the laptop is making but seems maybe not all the sounds it should be making. I find the acer drivers install drivers confusing as there are more than one driver for a device. So never sure which one. I know there is software to id each device on a machine but i am out of date with that info being primarily a linux user. Anyway had several attempts to install windows and i get to a certain point then it stalls. The last attempt it stalled at the progress meter and ummm cant remember what it said. I will have to load a photo if i c an here. Sorry havent used this site much in years and trying to help out a friend to give the laptop to so excuse my lack of remembering terms. Plus i have a genuine neurological condition. So please dont hate on me as thats happened way too many times on this forum.

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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✔ Best Answer
September 6, 2016 at 20:56:57
There seems to be a lot of reasons for a msachi.sys BSOD error. Some have been ruled out because yours is an initial installation. Some possibilities are bad ram. You can run memtest from a boot disk and check that:

http://www.memtest86.com/download.htm

Or hardware/drivers. Install the chipset drivers immediately after a (successful) windows install.

Might also be the way a sata drive is configured in bios setup.

Or it may be something we haven't thought of.



#1
September 3, 2016 at 07:03:40
OK so i did some more googling and a recommendation that came up is to flash the bios. I have the downloaded file and a pen drive but the instructions i saw on another site is not the same as the acer model i have. I extracted the file using my windows laptop that i have spare but from there nothing is the same. They said something about an fd file and i cant see that anywhere. There is a exe file but thats useless as i cant bot into the laptop that needs the bios flashed. Its been years since i flashed a bios and cant remember how idid it. We also didnt have usb sticks then so entirely new game to me. This is where i downloaded the bios file from http://www.acer.com/ac/en/GB/conten... . I am in australia

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#2
September 3, 2016 at 07:44:49
It doesn't help that you haven't provided any model numbers, plus you can't seem to recall any specific details - "ummm cant remember what it said".

If the system previously had Win7 installed, I don't know why you would think a BIOS update would be necessary to reinstall it. What type of media are you using - retail Microsoft Win7 disc, Acer Win7 disc, Acer recovery disc, or are you attempting to install by triggering the recovery partition? By installing Linux, you most likely changed the partitioning, if not, you definitely changed the formatting. Windows does not read Linux partitions so the partitions will have to be completely deleted, & one or more new partitions will have to be created & formatted as NTFS.

If you're finding multiple drivers for a laptop, it's either because different configurations were available for that specific model (different graphics, audio, or network adapters) or updated drivers were posted & older ones are still available - check the dates or version numbers.

Did you try this?

1. Restart the computer.
2. When the Acer logo appears on the screen, press the left Alt, and the F10 keys.
3. If you are prompted with a Microsoft Windows boot screen, press the Enter key.
4. After the Acer eRecovery Management application has loaded, select your restore type.


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#3
September 3, 2016 at 09:04:28
Yes please its unhelpful that beginning sentence so please don't. Model numbers for what? I stated what the machine is on the top. When i said i cant remember. I am saying in that part of the event or whatever...i cant remember that part...i have spent hours on this machine and havent come across this sort of problem before. I would guess it had that os before. I didnt clean the laptop myself. I saw that the sticker on the base is for that os specifically. with the number needed to install it. I keep a library of windows disks. As i thought i said i googled the problem and whatever site said whatever. I assumed the previous person when wiping didnt leave the recovery. I might have tried that weeks ago and it failed or didnt work. I have lost track of all the things i have done or didnt do. There are several laptops and i made notes but theres not enough paper for all the things that happened or didnt happen. As i am not a professional and just a hobbyist i am trying my hardest. yes i created ntfs.
I installed the latest drivers for the specific model. They had more than one driver i think for the webcam. I vaguely remember that that was an issue with another acer laptop and i could get into the system to delete one of the drivers and that fixed some problem i dont remember what it was doing wrong. Anyway after that it was ok. I dont know why as i never struck the issue before. So maybe when acer made that machine they installed in some machines one model of webcam and in others a different model of webcam? There might have been another device in the same machine that had the same issue but cant remember that.
I have to press the power button down for a fair degree of time to get it to turn off now. It doesn't show anything on the screen.
As far as i know there is no recovery partition. I also at some point plugged the hard drive into my linux box and formatted it. I read somewhere on the net that these machines have this sort of black issue. Cant remember what they called it. Something i am unfamiliar with. I am only aware of the blue screen of death and the black one that used to mean the same i think.

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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Related Solutions

#4
September 3, 2016 at 09:34:21
"Yes please its unhelpful that beginning sentence so please don't"

The info you've provided so far is just as unhelpful. You're not a rookie, you've been posting questions in these forums for 8 years or more & I've helped you multiple times. You've apparently spent hours working on this thing but didn't bother to record a signal error message? And other than stating you're working with an Acer laptop, you didn't provide the model or model number. You must realize that's important info to have, right?

As for the partitioning of the HDD, you haven't bothered to check? You just assumed it was completely wiped of all partitions? If the Recovery partition has been removed or you have no intentions of using it, delete ALL the partitions & just create ONE new partition using the entire HDD space. That way you will be guaranteed of getting a clean installation. You don't need to remove the HDD to repartition/format...it can be done with the Windows disc at the start of the installation. If you prefer to use 3rd party software, the Ultimate Boot CD contains everything you need. Every computer hobbyist should have a copy:

http://www.ultimatebootcd.com/

If you decide you want other partitions later, just use Easeus Partition Master Free Edition.

http://www.easeus.com/download/epmf...

Once you get Windows to install, don't jump too fast at installing other programs. You might even be able to hold off on installing drivers in the beginning. Run Windows Update multiple times & let it install ALL the required updates & drivers. If your Win7 disc is old, it may take several hours to install SP1, IE11, & all the other updates & fixes. Once it's done, then you can add your anti-virus, programs, drivers, etc. Always install the motherboard chipset drivers 1st.

message edited by riider


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#5
September 3, 2016 at 14:30:16
I concur with riider...delete existing partitions and re-partition the hard drive. Reformat. Then, install Windows and get all of the Windows updates available and let Windows establish its drivers. If Windows installs a driver and it works then go with it because it is most likely more current than the one on the old CD driver disk anyway. For hardware without a driver, yeah, use your disk to install a driver for that.

If Windows still does not install, I would like to know what the blue window says. Does it refer to a memory (RAM) error? I had an old Dell that always hung up on XP install and flashed a memory error in a blue window. I bought brand new RAM and the problem was solved.

Don C


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#6
September 3, 2016 at 18:54:31
How old is it? Hardware failures such as a hard drive failure can cause windows not to install.

To err is human but to really screw things up, you need a computer!


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#7
September 3, 2016 at 19:10:42
Yeah, I wonder about the hard drive too. And maybe the installation disk, optical drive and ram. I know linux installed OK but it tends to be less fussy about things that bother windows.

You said you received it with the drive wiped. Did the previous owner mention any problems he had with it?

A restore disk should have all the drivers you need. For an install using a regular windows 7 disk you may have to hunt down some drivers.


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#8
September 6, 2016 at 08:41:44
riider -As i have said a billion times or thereabouts i have a neurological condition. Are we done yet? Shall i bleed more?! I did enter the info as per the model in the section you need to . Its at the top. I am not near the machine now and cant get the info.
I completely formatted via my linux machine. First i tried using ntfs then ext 3 from memory.
I have the ultimate boot cd and i tried it. Right now i cant remember why or what. As i have said a billion times or maybe less i have short term memory loss...damn this gets boring explaining myself. I wish some of you understood what a disability is. Makes it hard if ppl keep saying s--- and they just dont get what disabled ppl go thru. How is anyone gunna like doing this s--- and learning. Uggg just gunna stop answering stupid crap and try my hardest like i do every damn day.
Since most of the time nothing shjows on the screen and it makes no difference how or if i format or not nothing else will work. So ultimatebootcd or whatever other programs you suggest.
Yes when i did have windows installed i kept it all to a minimum and got updates. On the one time i was successful.
Oh ok why do u wait to install an antivirus? i would think thats the first thing to install before everything. As soon as one is online?
OK with the drivers i just go down the list thats on the drivers website. In the order listed. OK noted about motherboard chipset first.

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#9
September 6, 2016 at 08:44:31
dcutl002-Oh thanks for reminding me about the blue screen. I thought it was odd as it was not on the full screen. Rather a smaller box. Anyway uploading it now and will post a link as i cant even remember what it said myself

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#10
September 6, 2016 at 08:46:06
HopperRox-i dont know the age of the laptop. I got it from someone and theres no way to followup. I dont know if it is a hardware failure ....

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#11
September 6, 2016 at 08:52:52
DAVEINCAPS -OK i tried another spare hard drive. Did the same things to it and still got the same problems. I tried 2 different windows disks as well...same version of windows ofcourse. Windows 7 home prem i think. Oh so maybe i should try an external optical drive?
Oh didnt realise linux was less fussy...hmmm that makes sense.
No the previous owner said all the laptops he gave me were cleaned. He gave me about six that i giving to various friends. It is an office thats upgraded. Turns out 2 other machines have worse issues and i am going to hand them over to a computer charity. I just wanted this one to give to a friend in need. They are not all the same model by the way.
I used a dell disk. So not the acer one i wish i had. I have done this a lot. I have a library of disks i get from various sources and as long as they are not scratched they do the job. Then when the time comes you enter the right number from the sticker on the base of the laptop and everything is good

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#12
September 6, 2016 at 08:59:00

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#13
September 6, 2016 at 20:56:57
✔ Best Answer
There seems to be a lot of reasons for a msachi.sys BSOD error. Some have been ruled out because yours is an initial installation. Some possibilities are bad ram. You can run memtest from a boot disk and check that:

http://www.memtest86.com/download.htm

Or hardware/drivers. Install the chipset drivers immediately after a (successful) windows install.

Might also be the way a sata drive is configured in bios setup.

Or it may be something we haven't thought of.


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#14
September 8, 2016 at 04:17:08
DAVEINCAPS-oh yes i tried to find some spare ram...i think i might have some but it is only 512mb. The ram installed is 4gb. Would that be enough to tell me something? If i used it just to test or something? hmmmm might try anyway. yeah the process was so long that i dont think i can go though the install of windows again. It exhausted me to hell. Linux is so much easier on so many fronts. Maybe i can convince the recipient of this laptop to use linux. Only trouble is most people around her havent even hear of it.
Oh yes i have used memtest. I think its on live dvd's as well...lets see if i have it.
Oh ok i didnt know that about the configeration of sata drives in the bios...hmmmm.
OK thanks will see how i go with the ram issue and report back on it thanks

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#15
September 8, 2016 at 05:45:20
OK made some progress. I pulled out one stick of ram and ran the machine with only one stick. I had ubuntu live dvd inside(thought it had memtest but it didnt) and the machine booted fully. So i thought i would try with the 2nd stick again. It booted into live dvd. So then i realised i had Herins boot cd and it has memtest86 v4.20. Its old but its something. See what that says and then if it results in a negative then i can download the latest ? version of memtest maybe? I have reseated the ram before but yes i have come across machines where it might need to be done more than once...and maybe a clean of the ram seat. Hope this is the issue as neither the person i am giving this to or me has the funds to buy more ram. Although i am fortunate in that i get a lot of computers and parts given to me :)

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#16
September 8, 2016 at 21:26:59
OK memtest said the ram is ok. I moved on to use a different install disk(obviously same version of winodws) and windows is now installed. Just getting windows updates via wifi.Cant find chipset driver on the acer website. Just in case people are not seeing the laptop model it is an Acer aspire 5536

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#17
September 9, 2016 at 06:02:52
yay machine is working well now. Thanks so much for the information. It really helped :) Now can pass this machine onto a needy person :)

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#18
September 10, 2016 at 20:53:22
I'm glad it seems to be working. You stuck with it longer than I probably would have.

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#19
September 11, 2016 at 04:43:43
He he yes i am a bit persistent sometimes. Might have more time on my hands than some people sometimes

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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