can't get past laptop HDD password request on start up

January 1, 2014 at 15:30:26
Specs: Windows 7
Acer extensa 5235 l/top
Have not used this l/top for over a year and now can't get past hdd p/word request. I bought this
computer s/hand and have never needed a password before.
After 3 attempts the error code10258 comes up.
any help would be greatly appreciated.

Regards peter.


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#1
January 1, 2014 at 16:22:44
Contact Acer and be prepared to prove ownership.

HDD passwords on laptops are a security measure because laptops are so easily stolen. They are not easily circumvented.

Passwords just do not appear out of no where. Someone must have put it there.

Stuart


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