Cant get HP g62010 nr with Windows 7 to work.says starting

December 13, 2013 at 12:53:10
Specs: Windows 7
when I power it on it says Windows failed to start.recent hardware or software change might be the cause.Its brand new and we have done nothing to it. Click on launch startup repair and it goes to windows files loading and then a blank screen.Can someone please help me on what I need to do? thank you

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#1
December 13, 2013 at 12:54:26
If it's brand new, I would return it to the place of purchase rather than messing around with it.

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#2
December 14, 2013 at 09:54:56
thanks Jennifer I APPRECIATE your time

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