Can't get Dell Factory Restore to work on Inspiron One

Dell / Inspiron one
February 7, 2012 at 23:45:49
Specs: Windows 7, 4 GB mem 500 GB hard drive
Have Dell Inspiron One w/ Windows 7. Can't get Dell Factory Restore to work. Windows won't come on and all I get are System Recovery Options. This occurred after a reboot when my daughter tried to rid the computer of a re-direct Google virus with something called "Hitman Pro".. Please help. She needs this for school which starts on Monday and can't afford a tech. Whatever you can do will be greatly appreciated.

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February 8, 2012 at 05:42:21
Try Ctrl-F11 at boot. You should be able to access the Recovery Partition. Keep in mind, this process will restore the computer to the Factory State, which means any data will be lost.

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February 8, 2012 at 12:57:30
Jennifer. I tried it that way but It keeps going to the Startup Repair menu where it states "Startup Repair cannot repair this computer automatically" where you can "send" or "don't send" info and if you press finish it turns off. or it starts with "Press a key to 1) Run 32 bit dell diagnostic or 2) quit without any action. ". which takes you to an "F:\>" or Right now I have a "Please select boot device" Choices are 1) Hard drive 2) CD/DVD/CDR-RM Device 3) Newtwork" Realtek 4) Diagnostics 5) Boot to Utility Partition and 6 Enter set up.

Enter to select Boot Device or ESC to boot using defaults. Thank you Jennifer for helping. I really do appreciate the effort. If you will just bare with me a little longer. Is there any hope for me?

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February 8, 2012 at 15:28:22
I know I don't need to butt into this since Jennifer is good.

I will anyway.

What it is saying is that your current install seems to be too bad to return to OEM state.

How does the owners manual suggest you recover it to OEM or as bought state? Sometimes they call it system restore or recovery.

Some systems need you to create new disks before the disaster happens. Some even expect you to purchase the disks from the OEM. Dell has in the past offered a way on their systems to recover it. Some Dell systems I believe need you to press the F8 key sort of quickly at the start of boot. Too late and you get the Microsoft version of F8. This is one version but read the owners manual (online) to see.

When you get it working again be sure to apply the latest Microsoft updates and if not already installed get a good security suite. At least get Microsoft's security essentials or another complete suite.

You are not lost yet.

A Pit Bull is like a gun you can pet. And there is no safety on it.

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Related Solutions

February 8, 2012 at 23:35:54
Did that computer come with restore disks? I believe that Dell ships their computers with a Dell branded Windows disk. If that is the case then there may not be any recovery partition on the hard drive.

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February 9, 2012 at 16:58:34
Hi everyone. None of the suggestions have worked thus far. The only disc the computer came with is a drivers and utilities disc Have contacted the store where it was purchased (it's only 6 weeks old) and they are communicating with Dell. I'm willing to try any and all suggestions. You all have been great. I hope to report some good news soon. One way or the other I will keep you informed. Thanks.

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February 9, 2012 at 19:15:38
If it came with a drivers and utilities disk then it should have come with a Windows disk also.

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February 9, 2012 at 19:19:18
You will unfortunately have to request a recovery disk set from Dell and they will mail it to you, unfortunately you will not be up and running by Monday morning though. Look here:

You have to be a little bit crazy to keep you from going insane.

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February 10, 2012 at 00:12:56
No. It didn't come with a Windows disc (although Dell offered to sell me one for $20 plus shipping and handling). I'll contact Dell in the morning about obtaining or purchasing a recovery disc. Will keep you updated. Thanks everyone. This is my first time using a forum. You guys have made it a nice experience. Cheers!

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February 10, 2012 at 05:40:07
Either the computer should come with a recovery partition or recovery disks. When it comes with a recovery partition you usually don't get any disks and you need to make your own from the files on the recovery partition.

I would inquire with Dell about how that computer was shipped from them. Perhaps the vendor that sold it to you has the disk.

Dell's position is that IF they shipped the unit with disks and you need replacements you need to buy them. Of of course, if the unit came with a recovery partition you are expected to make the recovery disks yourself.

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February 11, 2012 at 19:35:32
Dell has determined that it is either an OS or hardrive problem (finally). They are going to send a tech out to do the repair. Hopefully it will be soon. Thank you so much for all of your advice. After letting Dell know everything that has been suggested was tried, they saw the light. You guys are awesome.

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February 12, 2012 at 07:57:53
Glad you are getting somewhere with your problem. Post back afterward to let us know how it turned out.

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February 16, 2012 at 14:43:51
Hi everyone. Well after several phone calls (they sent an email that the tech was going to call to schedule a visit but he never did) I finally had a tech come by yesterday evening. He switched out the hard drive and left 4 software cds (Roxio, Windows 7, driver and utilities, and Dell applications.) The only one I received with the computer was the driver and utilities which was generic. The one the tech, John, brought was specific for Dell Inspiron. John was here about 20 minutes. Didn't say much and offered no explanation as to what he thinks happened. Before I knew it he was gone, but only after he said it would take 30-45 minutes for the programs to initialize. It actually took 4 1/2 hours. There were several programs on the original hard drive that are not on the new one but I can't recall what they were. All that is on the new one is Roxio. I immediately installed Microsoft Security Essentials. Oh, John did leave the old hardware with me in case I want to have someone try to get the old data off it. I have 15 days to mail it back to Dell.

I'm just happy AND relieved that it's fixed and it didn't cost me anything but a few Fortunately the software my daughter's school provided is a student package which allows her to install it on more then one computer.

Thanks again everyone for all of your support and suggestions. I'm sorry but I can't select which was the best answer provided because all of them were so helpful. Take care and I'll be seeing you on the net. Smooches

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February 16, 2012 at 15:06:02
Glad you got it fixed. The software you probable lost in the shuffle was a starter edition of MS Office.

I suggest you buy on of the adapters linked below. They are very handy to connect most any kind of drive to your USB ports. You should be able to connect the old drive using that adapter.

The link is to which is a very good online store. for an extra $2.99 you can get express handling. Being that today is Thursday, I wouldn't bother with that though. You should have the adapter by Monday evening.

That adapter works, I have one. Click on the link below.

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June 5, 2012 at 11:16:53
I am currently (May-June 2012) assisitng my mother-in-law with this same exact problem (Dell Inspiron One 2305). Hard Drive failed to recognize, Tech came out to replace the mobo and hard drive (? not sure because I wasn't there and no work order was left behind). The Tech only left one disc (Windows 7) so she doesn't have the Dell Applications and all attempts to obtain these applications have failed (i've spent nearly 16 hours on the phone trying to explain what applications are missing). Normally you wouldn't think missing software/applications would be a big deal. But these Dell Inspiron One system programs really enhance the system with the touch-finger apps, plus she is missing the built in camera facial recognition software, and the Dell Stage bars, etc.

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