Solved cant download anything on my computer

December 21, 2013 at 19:20:09
Specs: Windows 7
everything shows (file name) contains a virus and was deleted. I even tried to rename the windows defender folder in safe mode to windowsdefender.old and tried to delete and remove antivirus that I use which was mcafee and even looked for a corrupt file in safe mode under the run folder and nothing is working.

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#1
December 21, 2013 at 23:44:25
So you think fixing, or the attempt to fix, the virus problem has affected your online activity? You might try running a malware scan. Sometimes regular AV doesn't pick those up. You can start with malwarebytes:

http://www.filehippo.com/download_m...

(The download link in the upper right column.)

If a necessary file was previously deleted the scan won't fix that but you need to make sure nothing else if floating around your OS. But if the scan picks up anything, delete it, reboot and try your connection again.

Assuming the problem remains you can try a system restore choosing a date from before the problem started or reinstall the browser software.

Others will probably post in with suggestions for more detailed scans.


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#2
December 22, 2013 at 01:01:38
No the problem isnt connection problems its that i am unable to download any files no matter what it is even google chrome and the problem was preexisting. I already couldnt download anything and all the things I tried were supposed fixes but nothing worked and I tried the malware download but it says "(file) contains a virus and was deleted" so thats also not working. I also tried uninstalling my anti-virus software and that didnt help I tried clearing cache and using ie default settings and nothing is working. =(

message edited by TiffanyAnd0812


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#3
December 22, 2013 at 06:03:10
✔ Best Answer
Your system MIGHT be far enough gone (infected with a root kit) that it might be easier to back up your important files and do a Factory Restore or a clean install of Windows. If you want to try something else first, here is what I would try (you probably should make a back up anyway):
1- A system restore to a date far enough back before any problems began (note the check box 'Show More Restore Points') and probably at least a week before that.
2- Restart into Safe Mode with Networking.
3- Try Downloading Malwarenytes. If needed, download the installer on another machine and transfer the file using a flash drive. Install, Update, and Run Malwarebytes. Remove all it finds.
4- Restart in normal mode.
5- If you can now download, download the McAfee uninstaller from their website (you might have to look hard for it on their site) and run it to remove McAfee.
6- Download and install Avast free version, Update and Run it. Remove anything it finds.
7- See if it helps. Try Chrome, Internet Explorer, and any other browsers you have installed. If it is only Chrome, reinstall it now.

As mentioned earlier, if a system file was infected and removed, This will not fix that so you might be able to do a repair install. If it is a Root Virus, the above will probably not help much and it might get worse. There are some methods that can help sometimes if caught earlier enough (others may post them), but the only time I ran across a machine with one, I used a Bootable CD with an antivirus scanner that worked outside of Windows (I forget the name) which removed the infection but rendered Windows unbootable. Even a Start up repair did not completely fix it. In the end, the drive needed to be completely wiped and Windows reinstalled.
If this is a manufactured system, a Factory Restore will bring the drive back to the way it was shipped and should fix all, but you will have to personalize the system from scratch. If the system is not a factory system, use your Windows install disk, choose Custom Install, Format/Partition, and delete all existing partitions. Then create a new partition to install Windows on it, Format it, and proceed with the install.

You have to be a little bit crazy to keep you from going insane.


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#4
December 22, 2013 at 11:49:04
I will try the first step then the second I have to get a flash drive and a secondary computer but it will be a few days before I can do that. When I do it I will get back to you and let you know what happened. Thanks for the help!

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