Solved Can't connect laptop with wired or wireless

January 13, 2015 at 15:36:12
Specs: Windows 7
Suddenly, a few days ago, my HP Pavilion laptop would not connect to the internet using wireless. The wireless light on the keyboard is blue(I believe that means that it is on), and it won't turn off. Today I bought a cable to connect it to the router, but it doesn't work that way, either. It shows that there are no connections available. Our other laptop connects to the internet fine...using the same wireless router. I tested the new cable on the working laptop, and it connects fine, wired, also. Any ideas?

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#1
January 13, 2015 at 15:39:43
✔ Best Answer
Check in Device Manager to verify all hardware is working correctly. If you find something with punctuation marks you can remove the device and reboot. Windows should re-install it.

Possible you got an update from Windows that pooched the network settings.


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#2
January 13, 2015 at 16:11:22
" Our other laptop connects to the internet fine"
Compare your settings.

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#3
January 13, 2015 at 16:27:37
Thank you! THANK YOU!!

There was an exclamation mark on the drawing of the laptop. I clicked it and it told me to troubleshoot it. I did that...it found a LOT of problems. At each of those it said that by installing that(whatever was causing the problem), it might fix the problem...so each time I would click the option to install(maybe it was RE-installing?).

Partway through, I noticed the bars indicating wireless strength appeared, and I was able to connect to the internet, wirelessly!! YAY!!

In the end, 14 problems were detected and fixed, 1 problem( "Keyboard filter doesn't have a driver" ) was not fixed, and 1 problem( "Realtek PCIe FE Family Controller has a driver problem" ) was detected, and there is an exclamation mark after that.

I don't know what a "keyboard filter" or the "Family Controller" are, so I don't know if they'll also cause problems for me. But the exclamation mark by the drawing of the laptop in Device Manager IS gone. AND, I seem to be wirelessly connected to the internet. I haven't tried it yet, but I would assume the problem is solved, because the "signal strength" bars are back.

Thank you, again! I'm not COMPLETELY computer illiterate...but when I come to a new problem, I have no idea where to begin to solve it.


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Related Solutions

#4
January 13, 2015 at 21:45:10
Go to HP's site and download motherboard and other drivers for your system and install them.

You have to be a little bit crazy to keep you from going insane.


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#5
January 13, 2015 at 23:59:02
"I don't know what a "keyboard filter" or the "Family Controller" are, so I don't know if they'll also cause problems for me"
Always google anything you don't understand.

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#6
January 14, 2015 at 08:54:23
I wasn't familiar with keyboard filter either. Click on the link below for that.

Download the drivers for your laptop from the manufacturers site to fix the Realtek issue. Realtek supplies sound and network devices to motherboard manufacturers. So could be either one but most likely your sound.

http://msdn.microsoft.com/en-us/lib...


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#7
January 14, 2015 at 21:11:18
I'll look into that, Fingers...thanks!

message edited by deraldamy


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#8
January 14, 2015 at 21:12:23
Good idea ... thank you, Johnw!

message edited by deraldamy


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#9
January 14, 2015 at 21:22:39
Thanks, OtheHill. I don't understand a lot of what the article is talking about, and I'm not sure I'd be comfortable with downloading the drivers. I might try. I'm often afraid that I'll do something that will mess the whole system up, and I'll lose important documents and photos. Thank you very much for the info.

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#10
January 14, 2015 at 21:31:28
"and I'll lose important documents and photos"
That should never happen, a basic of computing, is backup everything important ( including your Address book ) at least twice onto media other than your main hard drive.
Your hard drive will fail at some point.

message edited by Johnw


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#11
January 15, 2015 at 09:31:09
Thanks, Johnw. A good reminder for me.

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#12
January 15, 2015 at 20:16:09
Is your wired internet and sound working? If so, no need to download any drivers.

Are you using Windows Restore function? Windows 7 is very forgiving if you make a mistake. You can simply roll back to an earlier time. If the system will not boot into Windows at all then you can use a previously made disk to repair things.

Go to Control Panel> recovery to see how system recovery works. Go to Control Panel> Backup and Restore to make a repair disk and learn how to create an image of part or all of the files and folders on your hard drive. This is best done using an external hard drive.


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