Cannot reformat my computer.

Microsoft Windows home premium 7
April 13, 2010 at 23:47:58
Specs: Windows 7 64 bit
Yesterday, Kaspersky gave me an alert, saying that my computer was infected with the trojan Packed.win32.TDSS.z.
I looked at forums everywhere, but couldn't find a quick fix, so I decided to reformat my computer. However, I am now unable to reformat. When I boot from the Windows 7 disc, the installation screens are very sluggish, then lock up. In the situations that I do get to the reformat screen, I get an error, saying that the computer cannot locate the resources. Thinking that the harddrive is done for, I went out and got another, but the same problem persists when I try to load up Windows 7. I'm pretty sure that it isn't the disc itself that is the problem, as I tried both the 64 bit and the 32 bit discs.

Any help would be great.


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#1
April 14, 2010 at 02:26:21
did you try just the new disk?
if loading is very sluggish i would be thinking that dvd drive may need a clean,or that the cables need reseating or that the whole computer may need cleaning.
you could also download the disk formatting tools from the drive manufacturer.
personally, if your going to the trouble of a new drive and reinstall, i would give everything a good, air spray, vacuum and thourough clean out, if the machine more than a couple of years old, i would also remove the cpu cooling block and replace the thermal grease, clean out all fans etc etc.
check your memory using one stick at a time, in case one is a bit dodgy.
then using just the new drive, reinstall, after install add the olddrive as a slave and format.

i hate computers!
but cant help myself....


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#2
April 14, 2010 at 05:46:17
How old is your PC ? Laser pickup head may need cleaning. Can you try another DVD drive ? Get into BIOS and check voltages, temperatures, etc. If any reading is abnormally high or low, this may indicate M/B failure or PSU failure.

Regards

SuatCINI


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#3
April 14, 2010 at 06:48:12
Unfortunately, I tried another DVD drive as well. There were no
changes from the other drive. I only built this computer about 6
months ago, so I don't think it's a case of old parts going bad.

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Related Solutions

#4
April 14, 2010 at 07:00:43
What about temperatures ?

SuatCINI


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#5
April 14, 2010 at 08:34:01
From response 1
i would give everything a good, air spray, vacuum and thourough clean out

Never put a vacuum near your motherboard as a static shock will fry it....what kind of information is that?

Try loading XP 1st and then do a fresh install of windows 7. That may work for you. Where there is a will there is a way!

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#6
April 14, 2010 at 10:40:21
remove everything from the computer except 1 memory stick, the new drive and your dvd, mouse keyboard and monitor.
make sure your bios is not set to raid, in fact set your bios to default.
then try to install.
if it fails, try each memory stick in the same slot, if it fails again, try each memory stick in another slot.
at this point if it still fails, you know, its not the memory, its not the drive, try new cables for the drive and dvd, also reseat the video card and check for clogging of the cooling vents, if installing still fails, you have to suspect, the cpu, mobo or power supply.
remove the cpu block and check for good connectivity block to cpu, to cancel out the chance of overheating. i doubt the cpu is bad but the block may have moved and is not connecting correctly.
remove the battery from the mobo for a minute or two then replace.
finally if you have another PSU give it a try.
if its still failing to load, take the mobo back and try to get it replaced.
this is personally how i would try to find the issue, and i am sure there other people with different opinions as to what and how to find the issues, try them all one might work..

i hate computers!
but cant help myself....


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