Cannot activate windows 7 product key

February 27, 2011 at 01:34:03
Specs: Windows 7
When I call, they just give me a "new" toll free number to call, which is the SAME number I just called. This is a valid product key from an HP compaq purchased from a reputable retailer. The hard drive went bad, replaced the hard drive, and now the key won't work. C'mon Microsoft!!!! Also, when I create a Window Live ID account to sign in and ask questions, it won't activate/verify, even though I check the email and click the verification link. I have just about had it with this BS! One more round of this and I am buying Apple for the rest of my life. Below is the diagnostic from Microsoft on the system... or at the very least, I will only deal with Dell, who has a built-in activation system based on the hardware from the manufacturer.

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID:
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {7D255234-8ECA-4FAC-95AF-3FF382BEDA2F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7D255234-8ECA-4FAC-95AF-3FF382BEDA2F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID></PID><PIDType>2</PIDType><SID>S-1-5-21-44106799-660698116-3480986339</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.61</Version><SMBIOSVersion major="2" minor="4"/><Date>20091119000000.000000+000</Date></BIOS><HWID>7EBB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-0582011
Installation ID: 014685027646160160951466588745998802989353923815937734
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: 3Q6C9
License Status: Initial grace period
Time remaining: 42840 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 2/27/2011 2:33:57 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value

See More: Cannot activate windows 7 product key

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February 27, 2011 at 05:35:28
How did you reinstall? To use the original key you need to use a recovery DVD from HP to reinstall (not a retail DVD) or (better) a recovery DVD you may have made when the computer was new (I think it install as activated then, but not sure). If under warranty, especially if HP replaced the hard drive, they should give you support, a recovery DVD, and if needed, a working key. MS policy is that OEM installs are supported by the company they sold it to.

You have to be a little bit crazy to keep you from going insane.

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February 27, 2011 at 11:12:45
Read the link below for more information on what fingers has stated.

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February 27, 2011 at 13:18:52
those expanded posts are the hardest ones to read

Some HELP in posting on plus free progs and instructions Cheers

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Related Solutions

February 27, 2011 at 21:50:52
because its an OEM activation, you need a correct key, sertification and slic, present on the hard drive.
dell should supply you with a oem installation dvd, however knowing dell it will be an uphill struggle and will probably cost you.

MS will not help at all.

i would say find someone with the exact same model and make a bit for bit copy of the HDD with the hdd manufacturers software.that should give you not only the slic, cert and key, but also a hidden partition for future issues.

or type in dell slic in google.

i hate computers!
but cant help myself....

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February 28, 2011 at 12:39:48
If you image someone else' drive, don't forget to change the activation key BEFORE you connect it to the internet so you will not have a problem with MS when it connects to update.

You have to be a little bit crazy to keep you from going insane.

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